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Visitor restrictions are currently in effect at The Ottawa Hospital.


The Ottawa Hospital is currently in intermediate visitor restrictions as part of the hospital’s ongoing response to COVID-19.

During intermediate restrictions, the hospital can welcome a maximum of one scheduled visitor per patient per day. Up to two people can be identified as a visitor per patient, but only one can visit per day. Limiting the number of people at the hospital at any one time will help keep our patients, staff and visitors safe.

To coordinate a scheduled visit, please speak with your care team. We appreciate your patience as our staff do their best to accommodate visit requests.

The Ottawa Hospital’s Essential Care Partner Program remains the same. In addition, care teams will continue to work with families regarding visits for exceptional circumstances on a compassionate and equitable basis.

Please call the hospital at 613-722-7000 and ask to be transferred to the appropriate unit to discuss the situation with your care team if:

  • Your loved one is receiving end-of-life care,
  • You have an infant in the Neonatal Intensive Care Unit, or
  • You or your partner are planning to give birth at The Ottawa Hospital.

For more information about having a baby at The Ottawa Hospital during COVID precautions, please visit our COVID-19 obstetrics patient information and visitor restriction page.

Please check this web page for updates. If you have any questions, please call the unit to speak with the care team.

How to access the hospital during the COVID-19 pandemic

Please note access to the hospital has been limited to the following entrances and are only open during the hours listed below. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history. For more information on hospital activities during the pandemic, please visit our COVID-19 page.

Civic Campus

  • Parkdale Clinic Entrances: open Monday to Friday, 7 a.m. to 4 p.m.
  • Main Entrance: open 24 hours daily
  • J Building Entrance: open Monday to Friday, 6 a.m. to 4 p.m., drop-off only
  • Emergency Entrance: open 24 hours daily

Civic Campus Map

General Campus

  • Rehabilitation Centre Entrance: open Monday to Friday, 6 a.m. to 8 p.m.
  • Critical Care Wing Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Cancer Centre Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Main Entrance: open 24 hours daily
  • Emergency Entrance: open 24 hours daily

General Campus Map

Riverside Campus

  • Riverside Professional Centre Entrance: open Monday to Saturday, 6 a.m. to 10 p.m.
  • Main Entrance: open Monday to Saturday, 6 a.m. to 8 p.m.
  • OC Transpo Entrance: Monday to Saturday, 6 a.m. to 10 p.m.

Riverside Campus Map

Information for your visit

Wash Your Hands
When you arrive at any of our three campuses (Civic, General and Riverside), you will see hand-wash stations set up at each of our entrances. Please stop and wash your hands before entering the hospital.

Balloons (Mylar only)
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.

Scent-free
Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers. Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.

Violence in the Hospital
The Ottawa Hospital will not tolerate violent acts or threats directed at any employee, physician, patient or volunteer. Security Services will be notified and take the appropriate action.

Questions about the care you or your family member is receiving? Contact

Last updated on: June 18th, 2021