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Visitor restrictions are currently in effect at The Ottawa Hospital.

The Ottawa Hospital is taking a gradual approach to welcoming more visitors for inpatients into the hospital.

To limit the number of people in the hospital at any time while ensuring that all patients have an opportunity for visits with loved ones:

  • Patients admitted to the hospital can identify a maximum of two total visitors.
  • Patients can have one visit with one person each day.
  • Visits can last for up to one hour.
  • All visits must be scheduled in advance.

Some specialized units may have different visitor policies. Please work with your loved one’s care team to schedule a visit at an appropriate time if you would like to visit them in hospital. 

To ensure the safety of our staff, patients and visitors, patients who have or may have COVID-19 are not permitted to have visitors. Visitors will only be permitted in exceptional circumstances.

Please check this page ahead of every visit for any updates to The Ottawa Hospital’s visitor policy.

If you have any symptoms of COVID-19 or have recently been in contact with someone who tested positive for COVID-19, you will not be allowed into the hospital.

When you come to the hospital to visit a loved one:

  • Wear a cloth mask if you have one. A mask will be provided if you don’t have one.
  • Enter the hospital through designated patient entrances (listed below) and go through screening. Staff will ask you questions about symptoms, travel history, and contact history. This allows staff to monitor anyone entering the hospital for symptoms and track the flow of people in and out of the hospital.
  • Wash your hands when entering the hospital, when entering your loved one’s room, and regularly throughout your visit.
  • Go directly to your loved one’s room. Do not visit other locations in the hospital.

Unless otherwise arranged by the care team, the hospital is not currently able to accommodate visitors for patients who are not admitted to the hospital, including patients who are pregnant or who are receiving dialysis.

Exceptional visits

In exceptional circumstances, care teams will work with families to arrange additional visiting time on a compassionate and equitable basis.

Please call the hospital at 613-722-7000 and ask to be transferred to the appropriate unit to discuss the situation with your care team if:

  • Your loved one is receiving end-of-life care
  • You have an infant in the Neonatal Intensive Care Unit
  • If you or your partner are planning to give birth at The Ottawa Hospital. For more information about Having a Baby at The Ottawa Hospital during COVID Precautions please visit our patient and visitor restriction page.

Please check this web page for updates. If you have questions, please call the unit to speak with the care team.

Family members are an important part of the health-care team and contribute to the caring and healing process of the patient. Knowing this information ahead of time will make your visit more comfortable and safe for you and our patients.

Please note the following entrances are only open during the hours listed below:

Civic Campus:

  • East Entrance (near Melrose) open Monday to Friday, 6 a.m. to 6 p.m.

General Campus:

  • Critical Care Wing (CCW) public entrance, near the parking lot is open Monday to Friday, 6 a.m. to 6 p.m.

Outside of these hours, please use the designated public doors; Main Entrances of each site.

Information for your visit

Wash Your Hands
When you arrive at any of our three campuses (Civic, General and Riverside), you will see hand-wash stations set up at each of our entrances. Please stop and wash your hands before entering the hospital.

Balloons (Mylar only)
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.

Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers. Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.

Violence in the Hospital
The Ottawa Hospital will not tolerate violent acts or threats directed at any employee, physician, patient or volunteer. Security Services will be notified and take the appropriate action.

Questions about the care you or your family member is receiving? Contact

Last updated on: September 18th, 2020