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Information for patients and visitors to The Ottawa Hospital

COVID-19 and other respiratory illnesses continue to circulate in our community. Please ensure you continue to follow public health recommendations to help keep you, your loved ones and our community safe.

If you have been instructed to quarantine by public health officials or in accordance with federal travel guidelines, please do not visit The Ottawa Hospital.

If you are experiencing escalating COVID or cold and flu symptoms, you can book an appointment at a COVID-19 Assessment Centre near you. Do not go to the Emergency Department unless you have a medical emergency.

If you are having a medical emergency, go to the nearest emergency department or call 911

Beginning September 11, 2023, masking will be required in all clinical areas and waiting rooms. Clinical areas include inpatient units, nursing stations and ambulatory care areas. Masking will continue to be encouraged, but optional, in all other non-clinical areas, such as hallways, cafeterias, elevators, administrative spaces and meeting rooms. These requirements will be in place for the duration of the respiratory virus season.

Visiting the hospital

The Ottawa Hospital is currently allowing visitors, in accordance with our Visitors and Family Presence policy.

This policy encourages patients, families and care teams to determine how many people should be present at any time. Essential Care Partners (ECPs) and visitors will still be expected to complete screening before entering the facility (see below for more information) and must always wear a mask.

How to access the hospital during the COVID-19 pandemic

Please note access to the hospital has been limited to the following entrances and are only open during the hours listed below. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history.

Civic Campus

  • Parkdale Clinic Entrances: open Monday to Friday, 7 a.m. to 4 p.m.
  • Main Entrance: open 24 hours daily
  • J Building Entrance: open Monday to Friday, 6 a.m. to 4 p.m., drop-off only
  • Emergency Entrance: open 24 hours daily

    View Civic Campus map

General Campus

  • Rehabilitation Centre Entrance: open Monday to Friday, 6 a.m. to 8 p.m.
  • Critical Care Wing Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Cancer Centre Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Main Entrance: open 24 hours daily
  • Emergency Entrance: open 24 hours daily

General Campus Map

Riverside Campus

  • Riverside Professional Centre Entrance: open Monday to Saturday, 6 a.m. to 10 p.m.
  • Main Entrance: open Monday to Saturday, 6 a.m. to 8 p.m.
  • OC Transpo Entrance: Monday to Saturday, 6 a.m. to 10 p.m.

    View Riverside Campus map

Information for your visit

Wash Your Hands
When you arrive at any of our three campuses (Civic, General and Riverside), you will see hand-wash stations set up at each of our entrances. Please stop and wash your hands before entering the hospital.

Balloons (Mylar only)
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.

Scent-free
Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers. Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.

Violence in the Hospital
The Ottawa Hospital will not tolerate violent acts or threats directed at any employee, physician, patient or volunteer. Security Services will be notified and take the appropriate action.

Questions about the care you or your family member is receiving? Contact

Last updated on: February 7th, 2024