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Information for patients and visitors to The Ottawa Hospital

If you have a fever or cough, go to a COVID-19 Assessment Centre to be tested. Do not go to the Emergency Department unless you have a medical emergency.

If you are having a medical emergency, go to the nearest Emergency Department or call 911.

Visitor access to the hospital

Visitor restrictions are currently in effect at The Ottawa Hospital

The Ottawa Hospital is currently in a “low visitor restriction” status  as part of the hospital’s ongoing response to COVID-19. Essential Care Partners and visitors entering The Ottawa Hospital will need to provide proof that they have been fully immunized against COVID-19 along with a piece of identification. This is to ensure the safety of everyone in the hospital.

  • Low visitor restrictions: up to two fully-immunized people can be at a patient’s bedside at one time unless they meet exceptional circumstances below. Masks must be worn at all times during the visit.
  • Fully immunized” is defined as having two doses of a Health Canada-approved COVID-19 vaccine with the last dose at least 14 days ago.

Proof of being fully immunized can be provided using a paper or electronic receipt. If you were vaccinated in Ontario, you can download your enhanced vaccine certificate (with a QR code).

All Essential Care Partners and visitors must wear a mask and practice physical distancing (stay at least six feet apart from others) at all times.

All Essential Care Partners and visitors:

  • will be screened at the entrance (see next section for details)
  • will be asked to clean their hands with alcohol-based hand rub
  • must wear a medical-grade mask at all times, including when in the patient’s room; a mask will be provided at the screening desk
  • must practice physical distancing (stay at least six feet apart from others) at all times
  • must follow instructions from staff on the unit

How to access the hospital during the COVID-19 pandemic

Please note access to the hospital has been limited to the following entrances and are only open during the hours listed below. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history. For more information on hospital activities during the pandemic, please visit our COVID-19 page.

Civic Campus

  • Parkdale Clinic Entrances: open Monday to Friday, 7 a.m. to 4 p.m.
  • Main Entrance: open 24 hours daily
  • J Building Entrance: open Monday to Friday, 6 a.m. to 4 p.m., drop-off only
  • Emergency Entrance: open 24 hours daily

Civic Campus Map

General Campus

  • Rehabilitation Centre Entrance: open Monday to Friday, 6 a.m. to 8 p.m.
  • Critical Care Wing Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Cancer Centre Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Main Entrance: open 24 hours daily
  • Emergency Entrance: open 24 hours daily

General Campus Map

Riverside Campus

  • Riverside Professional Centre Entrance: open Monday to Saturday, 6 a.m. to 10 p.m.
  • Main Entrance: open Monday to Saturday, 6 a.m. to 8 p.m.
  • OC Transpo Entrance: Monday to Saturday, 6 a.m. to 10 p.m.

Riverside Campus Map

Information for your visit

Wash Your Hands
When you arrive at any of our three campuses (Civic, General and Riverside), you will see hand-wash stations set up at each of our entrances. Please stop and wash your hands before entering the hospital.

Balloons (Mylar only)
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.

Scent-free
Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers. Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.

Violence in the Hospital
The Ottawa Hospital will not tolerate violent acts or threats directed at any employee, physician, patient or volunteer. Security Services will be notified and take the appropriate action.

Questions about the care you or your family member is receiving? Contact

Last updated on: November 29th, 2021