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Information for patients and visitors to The Ottawa Hospital

If you have been instructed to quarantine by public health officials or in accordance with federal travel guidelines, please do not visit The Ottawa Hospital.

If you have a fever or cough, please isolate at home or book an appointment at a COVID-19 Assessment Centre to be tested. Do not go to the Emergency Department unless you have a medical emergency.

If you are having a medical emergency, go to the nearest emergency department or call 911

All Essential Care Partners and visitors must wear a mask, practice physical distancing (stay at least six feet apart from others) at all times, and are expected to be fully vaccinated against COVID-19.

COVID-19 electronic screening assessment

To ensure the safety of everyone at The Ottawa Hospital, on July 1, 2022, we will start to transition to a new entrance screening model.

Patients, visitors and care partners will be asked to complete a COVID screening assessment electronically using one of three methods:

  1. Pre-screen using the COVID-19 screening tool. If your completed form shows you are cleared to enter the hospital, please show the screener at the entrance.
  2. At select entrances, follow directions to screen-in using a kiosk
  3. Review the self-screening questions which will be posted at each entrance

Visitor access to the hospital

The Ottawa Hospital is currently allowing visitors, in accordance with our Visitors and Family Presence policy.

This policy encourages patients, families and care teams to determine how many people should be present at any time. Essential Care Partners (ECPs) and visitors will still be expected to complete screening before entering the facility (see below for more information) and must always wear a mask.

There are no defined visiting hours as part of this policy. Loved ones are welcome to visit patients at TOH at times that work best for patients in collaboration with care teams. We ask visitors to be mindful of rest and quiet times, and we encourage you to limit gatherings and time spent visiting when possible. Unit staff may ask visitors who are not respectful of the Visitors and Family Presence policy to leave.

When there is an outbreak or emergency, the care team may recommend further precautions for the safety of patients, staff and visitors. Please consult the care team before visiting a unit experiencing an outbreak.

COVID-19 electronic screening assessment

To ensure the safety of everyone at The Ottawa Hospital, we have implemented a digital entrance screening model.

Patients, visitors and care partners will be asked to complete a COVID screening assessment electronically using one of three methods:

  1. Pre-screen using the COVID-19 screening tool on your phone, tablet or computer.
  2. At select entrances, follow directions to screen-in using a kiosk.
  3. Review the self-screening questions which will be posted at each entrance.

How to access the hospital during the COVID-19 pandemic

Please note access to the hospital has been limited to the following entrances and are only open during the hours listed below. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history. For more information on hospital activities during the pandemic, please visit our COVID-19 page.

Civic Campus

  • Parkdale Clinic Entrances: open Monday to Friday, 7 a.m. to 4 p.m.
  • Main Entrance: open 24 hours daily
  • J Building Entrance: open Monday to Friday, 6 a.m. to 4 p.m., drop-off only
  • Emergency Entrance: open 24 hours daily

Civic Campus Map

General Campus

  • Rehabilitation Centre Entrance: open Monday to Friday, 6 a.m. to 8 p.m.
  • Critical Care Wing Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Cancer Centre Entrance: open Monday to Friday, 6 a.m. to 6 p.m.
  • Main Entrance: open 24 hours daily
  • Emergency Entrance: open 24 hours daily

General Campus Map

Riverside Campus

  • Riverside Professional Centre Entrance: open Monday to Saturday, 6 a.m. to 10 p.m.
  • Main Entrance: open Monday to Saturday, 6 a.m. to 8 p.m.
  • OC Transpo Entrance: Monday to Saturday, 6 a.m. to 10 p.m.

Riverside Campus Map

Information for your visit

Wash Your Hands
When you arrive at any of our three campuses (Civic, General and Riverside), you will see hand-wash stations set up at each of our entrances. Please stop and wash your hands before entering the hospital.

Balloons (Mylar only)
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.

Scent-free
Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers. Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.

Violence in the Hospital
The Ottawa Hospital will not tolerate violent acts or threats directed at any employee, physician, patient or volunteer. Security Services will be notified and take the appropriate action.

Questions about the care you or your family member is receiving? Contact

Last updated on: September 22nd, 2022