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On November 1, 2004, the Personal Health Information Protection Act (PHIPA) became law. PHIPA is Ontario’s health-specific privacy legislation. It governs the manner in which personal health information may be collected, used and disclosed within the health care system. It also confirms a patient’s right to access one’s own personal health information.

 

 

The Ottawa Hospital Commitment

At The Ottawa Hospital, we are committed to protecting the privacy of our patients and the confidentiality and security of all personal health information to which we are entrusted with by our patients. Your personal health information will only be used in compliance with The Ottawa Hospital’s Privacy Policy.

How we protect your privacy in Epic

The Ottawa Hospital and its health-care partners now use the Epic digital health network. We collect and share your personal health information with other partners so that you get the best care possible, no matter where you get your care within our partner network. We will do so safely, using privacy and security controls to help keep your personal health information safe, meet health-care best practices and keep your care as a top priority.

Want more information?

If you have any questions about the privacy of your personal health information in the Epic Health Information System, please contact the Information and Privacy Office: 613-739-6668 or infoprivacyoffice@toh.ca.

What is my personal health information?

Personal health information includes any identifying information about your health or health care history. It can include things like your medical history, details of visits to your doctor, test results or your health number.

How does Epic keep my health information secure?

We use a variety of technical and administrative privacy safeguards such as confidentiality agreements to protect your personal health information. We also track all access to your personal health information.

All staff are trained to protect patient privacy. Staff can access only the information they need to give you care or to support the team caring for you. This is required by law and by hospital policies.

How is my personal health information shared between partners?

Under Ontario’s Personal Health Information Protection Act, hospitals are “health information custodians,” which means they can collect, use and disclose personal health information to provide health care.

Through Epic, we can digitally share health information with the other partner hospitals in real time. When you visit one of the hospital partners, your care provider will have up-to-date information about your health. You only have to tell your health story once, and your care provider has all of the information they need to help you make the best decisions for your care.

Can I limit who sees my personal health information in Epic?

Yes. You can limit access to your personal health information for healthcare purposes by asking for a consent directive, also known as a lockbox. There are several kinds of consent directives. You can lockbox your entire record, a specific visit or a staff member at one of the hospital partners from seeing your record. If you want to add a consent directive contact the Health Records Department where you normally receive care for more information.

How can I access my personal health information in Epic?

Through MyChart, Epic’s patient portal, you can view your personal health information online, at any time, anywhere. In MyChart you can view test results when they are ready, see future appointments and review other health information.  You may also get a copy of your chart by contacting the Health Records Department. To correct something in your health record, talk to your health-care provider at your next visit or contact the Health Records Department for more information.

The Ottawa Hospital Plain Language Description of HINP Services and Safeguards.