Pay my bill

Pay my bill online

For your protection, The Ottawa Hospital does not accept or process credit card payments sent via email or text message.

In some situations, you may need to pay for health-care services you receive at The Ottawa Hospital. If and how much you pay depends on the health-care coverage you have. Learn more

Watch a short video to learn how to manage your billing information more easily. This video provides an overview of the latest MyChart updates, including how to sign up for paperless billing, find receipts, view charges, check your billing summary and balance, and track your payment history.

To pay via online banking:

Using your online banking account or banking app, add “The Ottawa Hospital” as a new bill payee.
Enter your eight-digit Medical Record Number (MRN) as the account number. Your MRN is on the top right of your hospital bill.

To pay by e-transfer:

Type aretransfer@toh.ca as the recipient.
Enter your eight-digit MRN in the comment section. Do not set a password.

To pay by credit card over the phone:

Please call 613-761-4444 and press 2. The office is open Monday to Friday, 8 a.m. to 4 p.m.

To pay by mail:

Please mail your cheque to

Accounts Receivable c/o The Ottawa Hospital
1053 Carling Avenue, 6th Floor Finance Dept.
Ottawa, ON K1Y 4E9
Box 814

We recommend that you save a screenshot or print copies of every transaction.

If you want your bill reviewed for adjustments, or if you would like to confirm that we received your payment, please email accountsreceivable@toh.ca or call The Ottawa Hospital Finance Department at 613-761-4444 ext. 2. The department is open Monday to Friday, 8 a.m. to 4 p.m.

Last updated on: April 4th, 2025