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To provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.


  • The Ottawa Hospital is a compassionate provider of patient-centred care with an emphasis on tertiary-level and specialty care, primarily for residents of Eastern Ontario.
  • The Ottawa Hospital educates future health-care professionals in partnership with the
    University of Ottawa and other affiliated universities, community colleges and training
  • The Ottawa Hospital develops, shares and applies new knowledge and technology in the
    delivery of patient care through world-leading research programs in partnership with the
    Ottawa Hospital Research Institute (OHRI).

The Ottawa Hospital also plays an active role in promoting and improving health within our community. The Ottawa Hospital collaborates with a wide range of partners to address the needs of the community and to build a strong, integrated system for regional health-care delivery.

The Ottawa Hospital functions in English and French while striving to meet the needs of the culturally diverse community we serve.

Core Values

  • Compassion
  • A Commitment to Quality
  • Working Together
  • Respect for the Individual

Our Promise to You

In keeping with the Ontario Government’s Excellent Care for All Act, The Ottawa Hospital is pleased to share its patient declaration of values.  The patient declaration of values will help the hospital continue to put patients first and move toward patient-centred care by clarifying what our community can expect from us as their hospital.

We, the employees, physicians and volunteers of The Ottawa Hospital, are committed to providing each patient with the world-class care, exceptional service and compassion that we would want for our loved ones.  We hold ourselves accountable to high standards that are observable, measurable and apply to all departments and each and every role across our hospital.

The content of this document is based on feedback received from various patient and community groups as well as The Ottawa Hospital’s staff and physicians.

Click on the image below to view Our promise to you.