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MyChart

Have a question that’s not answered here?
Please call our MyChart Support Line at 613-798-5555 ext. 77219, or email

What is MyChart?

MyChart is a secure, online patient portal that connects you with your medical and personal health information anytime, anywhere. With MyChart, you can see your:

  • after-visit summaries
  • upcoming appointments
  • test results
  • progress notes
  • discharge notes
  • medical imaging reports and more!

How do I sign up for MyChart?

  • Use the MyChart activation code on your After Visit Summary.

FAQs

Click on a subject to see FAQs.

General Information

MyChart is a secure, online patient portal that gives you access your health information from anywhere, at any time and at no cost. It allows you to access your medical and personal health information in one record and helps you monitor your health status to make more informed decisions about your health.
MyChart is free for patients.
As of June 1, 2019, all patients who receive care at these health-care partners will have access to MyChart:    

  • The Ottawa Hospital
  • Hawkesbury and District General Hospital
  • Renfrew Victoria Hospital
  • St. Francis Memorial Hospital (in Barry’s Bay)
  • The Ottawa Hospital Academic Family Health Team
  • The University of Ottawa Heart Institute
With MyChart, you can see your:    

  • after-visit summaries
  • upcoming appointments
  • test results
  • progress reports
  • discharge notes
  • medical imaging reports and more!

You can add your medications, allergies and health measurements, such as blood pressure and weight.

Signing Up

Use the MyChart activation code on your After Visit Summary

  1. From the MyChart login page, click Sign Up Now in the New User section.
  2. Enter your activation code and other personal verification items, such as your health card number and your date of birth. Click Next.
  3. On the next page, choose the following:
    • MyChart username. This should be something that others wouldn’t be likely to guess but easy for you to remember. It cannot be changed at any time.
    • Password. This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be [at least eight characters long] and must be different from your MyChart username. Choose a password that you don’t use for other websites.
    • Security question. This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
  4. On the next page, choose whether you want to receive a notification message in your personal email when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address.
  1. In your web browser, search for Epic MyChart Opens in new window to access the login page.
  2. Enter your MyChart username and password and click Sign In.
You need an email account to receive email alerts when new information is sent to your MyChart account.
You will need access to a computer or mobile device connected to the Internet with an up-to-date browser. You can access MyChart from Apple or Android devices if you have installed the MyChart app.
You can download the MyChart app for your Apple or Android device to manage your health information on the go! To install the MyChart app, go to the App Store or Google Play Store and search for “MyChart.”
The mobile apps contain many of the same features as the MyChart website.

Troubleshooting

Click the link below the login or password field for assistance. You will have to enter your username, date of birth and health card number or medical record number. The next screen will explain the process to regain access. You will be sent a code by email that you will have to enter. Once this is done, you will be logged in. If you are still having trouble logging in, you can contact the support team at the hospital where you typically receive care.
For your security, your activation code expires after 14 days. Also, it is no longer valid after the first time you use it.
You only receive email alerts when new information (like lab results, messages and appointment reminders) appear in MyChart. If you are not getting alerts:    

  • Check your Junk Mail folder for email alerts. If you see messages there, change the settings on your email filter to allow these messages
  • Check your notification preferences in MyChart. Click on “Settings” and select “Notifications” to make sure your correct email address is entered and that you are signed up for the alerts you want to receive.
  • If you have checked these settings and you still are not receiving email alerts, please contact mychart@toh.ca.
If you tried to login five times and could not access MyChart, your account will be locked for security reasons. To reactivate your account, please contact mychart@toh.ca.
To update passwords and security questions:    

  1. Login to MyChart
  2. Click on “Settings”
  3. Select “Change Password”

To update your email address:

  1. Login to MyChart
  2. Slick on “Settings”
  3. Select “Notifications” and click on the pencil icon
  4. Make sure to click “Accept Changes”

Your Health Record

You will see:    

  • A list of your health issues, allergies and medications
  • Most lab and imaging results
  • Upcoming and post ambulatory care appointments, along with summaries from your visits
  • Visit summaries from the Emergency Department and inpatient units
  • Password protected PDF versions of other health information you have requested from Health Records
MyChart will show your medical information back to January 2016.
To access your entire health record, you will need to visit Health Records and request a complete copy of your record.
In MyChart, click on “Health” and select “Test Results.” On the “Test Results” page, click anywhere within the row to display the results for that test. Your lab results will appear immediately, and your imaging and pathology results will be available within fifteen days after the completion of the reporting on the studies. Please note that some results will not be available in MyChart.
Some test results are only given in person or over the phone. These kinds of tests results are not normally available on MyChart. If you feel that your test results should be available, but you don’t see them, please contact your health care team.
You may see a result which is higher or lower than the normal reference ranges for that test. Depending on your medical conditions and the medications you might be taking, this result could be considered acceptable by your doctor.    

Your doctor will evaluate your test results in the context of your medical history, physical examination, and other relevant factors to determine whether a result that falls outside of the reference range means something significant to you. If you have any questions about your test results, please contact your doctor or clinic staff.

To view clinical notes, log on to MyChart and click on the “Health” tab and select “Appointments and Visits.” If applicable, clinical notes will be available under “After Visit Summary” or “Notes” tab.
Your health-care provider reviews and updates your health information in Epic, the hospital’s digital health network, during and after each visit. Ask your health-care provider to correct any incorrect information at your next clinic visit.    

Patients and proxies can add and update information about allergies and medications through MyChart. Once this information is added, your health-care provider will verify it during your next visit.

Sharing MyChart access

Once this feature is available, you can request proxy access by asking during your next registration or visit our Health Records Department to complete a Proxy Consent Form.
No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Security and Privacy

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Health-care providers in the hospital can only access medical information for the patients they are treating through their own username and password, and your MyChart account cannot be accessed without your password.
The health information that you have in MyChart is from the hospitals that gave you care. The information is protected by the policies of the hospitals that gave you care. It is also protected by Ontario’s health privacy laws. Call the privacy office of the hospital that gave you care if you want to see the policy or have other questions.

Last updated on: April 21st, 2020