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What is MyChart?

MyChart is a secure online service that lets you see your medical and personal health information from wherever you are, at any time. This helps you keep an eye on your health status and make informed decisions.

MyChart allows you to:

  • Read your test results, progress notes, discharge notes, medical imaging reports and more.
  • Share your records with friends or family (those you allow).
  • Record your health measurements, such as blood pressure or weight.

You will be able to view only those records that are final on or after Oct. 1, 2016. Not all records will be on the portal. You can see all your records if you contact the Health Records Department at 613-737-8800.

How long before you see the results?

Doctors and nurses need enough time to contact patients about sensitive test results before they are displayed in MyChart. Some records are delayed, even after the results are final.

MyChart Results
Lab and microbiology No delay
Pathology and medical imaging reports 15 days
Notes about surgery 7 days
Other records No delay

Ready to start?

To sign up for MyChart, you first need a valid email account.  Then you need to enrol in MyChart and get a PIN (personal identification number). There are two ways to do this:

  1. At your next visit, ask the clerk to enrol you.
  2. Visit the Health Records Department at the General, Civic, or Riverside campuses in person or call 613-737-8800.

Please do not share your PIN with anyone. Use your PIN to set up a username and password for your free MyChart account at www.mychart.ca. Be sure to enter your first and last names exactly as they are written on your Ontario Health Card or hospital green card.

Questions about your results?

Your doctor or nurse will discuss your test results with you at your next appointment.

Concerns about correct records?

If you are concerned about how correct the MyChart records are, please contact the Health Records Department at 613-737-8800.

Need help?

Please contact MyChart’s support staff by email at mychart@toh.ca or by phone at 613-737-8800.

Is MyChart secure?

MyChart meets all the security and privacy rules of the province and The Ottawa Hospital.

If you see someone else’s personal health information when you log in to MyChart, please contact The Ottawa Hospital Information and Privacy Office right away at 613-739-6668 or infoprivacyoffice@toh.ca. You are legally forbidden from reading, using, disclosing, copying or distributing any information that is not yours.