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MyChart

Have a question that’s not answered here?
Please call our MyChart Support Line at 613-737-8800 option 1, or email

What is MyChart?

MyChart is a secure, online patient portal that makes it easy for you to access your health information from anywhere, at any time and at no cost. Using MyChart can help you to manage and engage in your health care.

With MyChart, you can see your:

  • after-visit summaries
  • upcoming appointments
  • test results
  • progress notes
  • discharge summaries
  • medical imaging reports and more!

If you are accessing MyChart from outside Canada, please be advised that your Personal Health Information may be transferred over and maintained on computer servers outside of Canada where the privacy laws may not be as protective.

MyChart Login

FAQs

Click on a subject to see FAQs.

General Information

MyChart is free for patients.

All patients who receive care at these health-care partners will have access to MyChart:

  • The Ottawa Hospital
  • Hawkesbury and District General Hospital
  • Renfrew Victoria Hospital
  • Francis Memorial Hospital (in Barry’s Bay)
  • The Ottawa Hospital Academic Family Health Team
  • The University of Ottawa Heart Institute

Together, these health-care partners make up the Atlas Alliance.

By actively participating in your health care, where possible, evidence suggests that care is safer, and better health outcomes are possible. MyChart is one way that patients can engage in their own care.

With MyChart, you can see your:

  • after-visit summaries
  • upcoming appointments
  • test results
  • progress reports
  • discharge summaries
  • medical imaging reports and more!

You can add your medications, allergies and health measurements, such as blood pressure and weight when ordered by your care provider.

For more information, please refer to the Engaging in Your Heath Care brochure.

Signing Up

You can sign up for MyChart through any of the following options:

  • Ask the clerk at your clinic to send you an email with an activation code.
  • Ask clinic staff to sign you up when you are in the exam room.
  • Use the MyChart activation code on your After-Visit Summary.
  • Complete a paper form and present government issued photo ID to Health Records to request an activation code. Your activation code will then be emailed to you.

You can get an activation code through the same ways you would sign up for MyChart:

  • Ask the clerk at your clinic to send you an email with an activation code.
  • Ask clinic staff to sign you up when you are in the exam room.
  • Use the MyChart activation code on your After-Visit Summary.
  • Complete a paper form and present government issued photo ID to Health Records to request an activation code. Your activation code will then be emailed to you.
  1. From the MyChart login page, click Sign Up Now in the New User section.
  2. Enter your activation code (if not automatically entered) and other personal verification items, such as your health card number and your date of birth. Click Next.
  3. On the next page, choose the following:
    • MyChart username. This should be something that others wouldn’t be likely to guess but easy for you to remember.
    • Password. This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be at least eight characters long and include at least one character or number and must be different from your MyChart username. Choose a password that you don’t use for other websites.
    • Security question. This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
  4. On the next page, choose whether you want to receive notification messages in your personal email when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address.
  1. In your web browser, search for Epic MyChart to access the login page.
  2. Enter your MyChart username and password and click Sign In.

You need an email account to receive alerts when new information is sent to your MyChart account.

You will need access to a computer or mobile device connected to the Internet with an up-to-date browser. You can access MyChart from Apple or Android devices if you have installed the MyChart app.

You can download the MyChart app for your Apple or Android device to manage your health information on the go! To install the MyChart app, go to the App Store or Google Play Store and search for “MyChart.” The mobile apps contain many of the same features as the MyChart website. Please ensure the hospital where you receive care is selected before signing in. If you selected the wrong organization, click “Switch organization” above the log in details.

Troubleshooting

Click the “Forgot password?” or “Forgot username?” link below the login field for assistance. You will have to enter your username, date of birth and health card number or medical record number. The next screen will explain the process to regain access. You will be sent a code by email that you will have to enter. Once this is done, you will be logged in. If you are still having trouble logging in, you can contact the support team at the hospital where you typically receive care.

For your security, your activation code expires after 14 days. Also, it is no longer valid after the first time you use it.

If your activation code does not work, please contact mychart@toh.ca or call 613-737-8800 option 1.

The Ottawa Hospital MyChart is connected to your health record. If you have notifications turned on, you will get a message via email or notification on your phone when tests, labs and reports are ready and available to view on your MyChart. .

If you are not getting alerts:

  • Check your Junk Mail folder for email alerts. If you see messages there, change the settings on your email filter to allow these messages
  • Check your notification preferences in MyChart. Click on “Profile” and select “Personal Information” to make sure your correct email address is entered. Select “Communications” to confirm the notifications you want to receive.
  • If you have checked these settings and you still are not receiving email alerts, please contact mychart@toh.ca or call 613-737-8800 option 1.

It’s important to know you have a choice when to review your results and notifications can be easily turned off. Please refer to the Disabling MyChart Notifications brochure for step-by-step instructions on how to turn off MyChart notifications to your phone and email.

If you tried to login five times and could not access MyChart, your account will be locked for security reasons. To reactivate your account, please contact mychart@toh.ca or call 613-737-8800 option 1.

To update passwords 

  1. Login to MyChart
  2. Click on “Profile”
  3. Click on “Security Settings”
  4. Change your password

To update your email address:

  1. Login to MyChart
  2. Click on “Profile”
  3. Select “Personal Information and click on the email address listed
  4. Make the required change to address
  5. Make sure to click “Accept Changes”

Your Health Record

Your Personal Health Information from the health-care partners in the Atlas Alliance can be viewed in your MyChart account. Health information from other hospitals is not available in MyChart.

You will see:

  • after-visit summaries
  • upcoming appointments
  • test results
  • progress notes
  • discharge summaries
  • medical imaging reports and more!

You can add your medications, allergies and health measurements, such as blood pressure and weight when ordered by your care provider.

MyChart will show your medical information back to January 2016.
To access your entire health record, you will need to visit Health Records at the location where you received care and request a complete copy of your record.

In MyChart, click on “Health” and select “Test Results.” On the “Test Results” page, click anywhere within the row to display the results for that test. Your lab results, diagnostic imaging and pathology results will be available after the completion of the reporting on the studies. Results are presented in reverse chronological order based on date of test. Please note that some results will not be available in MyChart.

It is likely that you will be able to see your results before your health-care team as they are reviewing results for many patients. Your results and any questions you may have about them will be reviewed with you at your next appointment. If your results are more medically urgent, someone from your health-care team will call you sooner to discuss.

The only results you will see in MyChart are those that are marked Final, Completed or Corrected/Amended. Physicians and nurses need time to contact patients about sensitive test results before they are shown in MyChart. Some records are delayed, even after the results are final.

Results without delays:

  • Lab and microbiology
  • Pathology and medical imaging reports

You will not be able to see:

  • Results of tissue typing and human leukocyte antigen HLA) tests
  • Diagnostic images, such as X-rays or CAT scans

Some test results are only given in person or over the phone. These kinds of tests results are not normally available on MyChart. If you feel that your test results should be available, but you don’t see them, please contact your health care team.

You may see a result which is higher or lower than the normal reference ranges for that test. Depending on your medical conditions and the medications you might be taking, this result could be considered acceptable by your doctor.

It is likely that you will be able to see your results before your health-care team as they are reviewing results for many patients. Your results and any questions you may have about them will be reviewed with you at your next appointment. If your results are more medically urgent, someone from your health-care team will call you sooner to discuss. Your health-care team is there to support you so that you fully understand the results and can make informed decisions about your care.

For more information, please refer to the Engaging in Your Health Care brochure.

To view clinical notes, log on to MyChart and click on the “Health” tab and select “Appointments and Visits.” If applicable, clinical notes will be available under “After Visit Summary” or “Notes” tab.

In clinical notes you can view:

  • After-visit summaries
  • Operative notes
  • Discharge summaries

Psychology, psychiatry, mental health, social work and spiritual care documentation are not available in MyChart.

Your health-care provider reviews and updates your health information in Epic, the hospital’s digital health network, during and after each visit. Ask your health-care provider to correct any incorrect information at your next clinic visit. You may also contact Health Records at the hospital where you received care.

Patients and proxies can add and update information about allergies and medications through MyChart. Once this information is added, your health-care provider will verify it during your next visit.

Sharing MyChart access

You can give other individuals, called “proxies”, permission to access your complete MyChart record. You can do this by using the “Share my record” function in your MyChart account. You can also access your family member’s MyChart record through proxy access. It is important to note that a proxy user can see a patient’s entire MyChart record, including health information and all appointments.

No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account. If you wish to share your health information with your spouse, you can assign proxy access directly through your MyChart account.

Security and Privacy

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Health-care providers in the hospital can only access medical information for the patients they are treating through their own username and password in Epic, not MyChart. Health care providers and hospital staff are unable to access your MyChart account.

If you need to access MyChart from a public or shared device and you cannot verify the security of the device, visit the Government of Canada Get Cyber Safe website for more information to help keep your information as secure as possible.

If you are accessing MyChart from outside Canada, please be advised that your Personal Health Information may be transferred over and maintained on computer servers outside of Canada where the privacy laws may not be as protective.

The health information that you have in MyChart is from the hospitals that gave you care. The information is protected by the policies of the hospitals that gave you care. It is also protected by Ontario’s health privacy laws. Call the privacy office of the hospital that gave you care if you want to see the policy or have other questions.

Last updated on: July 23rd, 2021