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Welcome to the Department of Patient Relations

If you have questions, feedback or concerns about the care you or your family member is receiving, your health care team needs to know. Please don’t hesitate to initiate a discussion with your nurse, your physician, or the clinical manager.

If, after speaking to the health care team and the manager, you feel your case requires further attention, we invite you to contact the Patient Relations Department.

Our Management Process

The Department of Patient Relation’s mission is to participate in achieving The Ottawa Hospital’s vision by supporting the creation of optimal patient and family experiences and by promoting the active management of patient inquiries, feedback, and concerns.

The Excellent Care for All Act (ECFAA, 2010) requires that all hospitals in Ontario have a patient relations process. Additionally, Section 11 of the Accessibility for Ontarians with Disabilities Act (AODA, 2005) Integrated Accessibility Standards Regulation requires the feedback process be accessible to persons with disabilities and for the hospital to provide or arrange for the provision of accessible formats and communication supports, upon request.  

The Department of Patient Relations is made up of professionals from various health care backgrounds who possess a wide range of skills and expertise. We strive to…

  • Facilitate the resolution of patient and family concerns in a timely manner, in an atmosphere of respect, compassion, and fairness for all involved.
  • Promote a culture of courtesy and respect in a patient-centered environment.
  • Promote a culture of quality and patient safety.
  • Proactively support the identification, analysis, and mitigation of potential risks for our patients.
  • Provide expertise, support, and guidance through review of adverse events and critical incidents.
  • Promote and practice evidence-based decision-making.
  • Support and promote on-going learning.

Our Patient Relations team also manages questions, feedback, or concerns regarding our French language services.

Contact us – We value your feedback!

Telephone: 613-798-5555 ext. 13377
Fax: 613-761-5469
Online Feedback Form: fill out our feedback form
Mail: Box 133 – The Ottawa Hospital Civic Campus
c/o Department of Patient Relations
1053 Carling Avenue,
Ottawa, ON. K1Y 4E9

Hours: Monday-Friday, 8 a.m. – 4 p.m.

Please Note: The Department of Patient Relations is a non urgent service that is unavailable in the evenings, weekends, and statutory holidays. If you are currently not admitted and this is an emergency, please call 911 immediately or present to your nearest emergency room.

Do you need information in another format?
If you have a disability and would like information in a different format, please ask us. We will work with you to create the format that’s best for you. We are happy to support the Accessibility for Ontarians with Disabilities Act (2005). Please send your request to or call 613-737-8899 extension 75535 or 75303.

Last updated on: February 23rd, 2024