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A: The Department of Patient Relations receives, investigates and follows up on concerns, and compliments that patients and their families may have about their care.  If you have questions or concerns about the care you or your family member is receiving your health-care team needs to know. We recommend that you discuss your questions or concerns first with a member of your health-care team, your nurse, your treating physician or the Clinical Manager. If after speaking to the staff involved in your care and to the Manager you feel your questions or concerns require further attention, please contact the Patient Relations Department.

A: One of the greatest rewards that doctors, health-care providers and staff can receive is praise and appreciation from their patients and/or family members.  Knowing that their efforts are recognized and appreciated is rewarding and professionally satisfying.  Your message is relayed to the manager of the program as well as any individuals you have specifically named in your message.

A: Raising a concern will not affect the care provided. We want to provide the safest, highest quality of care and service. Your feedback helps us with continuous quality improvement.

A: Please discuss your concern with a member of your health-care team, your nurse, or Physician.  If you feel your concern requires further attention, we would appreciate if you please leave a voice message or send an email to the Department of Patient Relations and we will contact you on the next business day.  Alternatively, you may wish to consider asking to speak with the Clinical Administrator on Site as they provide Clinical Administrative coverage during the evening and night time.

A: Please call the main number of the hospital and ask to speak with the “Clinical Administrator on Site”. Alternatively, you may leave a voice message with the Department of Patient Relations and a representative from our department will contact you shortly. We aim to respond within 1-3 business days; however, we are experiencing an above average call volume and our current response time is 5-7 business days.

A: If you have a disability and would like information in a different format, please ask us. We will work with you to create the format that’s best for you. We are happy to support the Accessibility for Ontarians with Disabilities Act (2005). Please send your request to or call 613-737-8899 extension 75535 or 75303.

Last updated on: January 9th, 2023