Back to Top Patient Tracking Board eases family worries - The Ottawa Hospital


Patient Tracking Board eases family worries

Paitent Tracking Board

Barb Harwood-Gendron worried about her mother while she was in surgery, but she worried less when she could follow her mother’s progress on the new Patient Tracking Board.

Barb Harwood-Gendron worried less when she could follow her mother’s progress through surgery, and know once she got to the recovery room, on the new Patient Tracking Board installed in the Surgical Suite Family Lounge at the Civic Campus.

“It gave me an idea of where she was, without them having to run out and tell me,” said Harwood-Gendron. “I would have been sitting worrying. It doesn’t eliminate it, but it subsides.”

The new boards were installed in the spring at the General, Civic and Riverside campuses, and allow family and friends to get updates, such as when the anesthesic started, when the procedure started, when the patient arrived in the Post-Anesthetic Care Unit (PACU) and was discharged.

Patient privacy is preserved because the board shows only the patient tracking number that’s given to family members. So far, the boards are for surgical day care and same-day admission patients only. Emergency and inpatients will be added during Phase 2.

Family Board Snip Image

Family members waiting in the lounge can see on the Patient Tracking Board when the anesthesic started, when the procedure started, when the patient arrived in the Post-Anesthetic Care Unit (PACU) and was discharged.

Joanna Schubert, Clinical Manager, said staff had been considering the idea for a while, and then a grateful patient donated the funds, through The Ottawa Hospital Foundation, that allowed the boards to be developed. Jules Sigler was so impressed by the excellent care he received, that he wanted to show his appreciation in a meaningful way for both patients and staff.

As well as families, nurses in PACU like the boards, and “found they have enhanced the patient experience as they are now aware that their families can digitally follow them,” said Charles Mann, Clinical Care Leader for PACU and the Surgical Day Care Unit at the Civic Campus.

“A few family members have said they like to watch the progress of their loved one through their surgery day,” said RN Stephanie Wood, who works in the PACU. “It has given back some control to family members who are going through this stressful time. And, it has decreased the number of calls to our clerk regarding ‘Is my family member out of surgery yet?’”

“One nurse overheard a family member on the phone saying ‘No need to come in. They have this great tracking board that’s awesome. I’ll call you when the surgery is done’,” said Schubert.

Family members can find out more about the boards on campus-specific information sheets that answer frequently asked questions. They can also continue to ask the clerk any other questions.


Comment on this post

Your email address will not be published. Required fields are marked *


You might also like…

These volunteers turn chocolates and stuffed animals into MRI machines

We all know that a gift has the power to bring a smile to someone’s face. But did you know that the gifts you buy at our gift shops also have the power to help us buy important medical equipment? Our shops are run by a group of fundraising volunteers and staff from The Ottawa Hospital Auxiliary. Here are some other ways their efforts help make meaningful change.

Second Chance: Don’s song for the people who saved his life

Making music has always been a big part of Don’s life, so when the staff and doctors at The Ottawa Hospital saved him from the brink of death, he could think of no better way to thank them.

A land acknowledgement that honours the land and the medicines it provides

Visitors to The Ottawa Hospital are now greeted by a prominent land acknowledgement, which has been installed by the main entrances at each of our three main campuses. It is paired with artwork by Simon Brascoupé and his daughter, Mairi Brascoupé, both from Kitigan Zibi Anishinabeg.

“Stewards of hormones”: Our Gender Diversity Specialty Clinic guides medically complex patients on their affirmation journey

Often, trans and non-binary patients struggle to find health-care providers to support them on their affirmation journey. It is even more difficult for patients with complex medical needs. That’s why we launched our Gender Diversity Specialty Clinic, one of the first of its kind in Canada.

After a life-altering bike crash, this group of volunteers proves that friendship and community are powerful medicine

In September 2021, a visiting professor woke up in our ICU completely alone. He admits that he wouldn’t have made it through the first few months without support. But he didn’t have to, thanks in large part to a group of caring volunteers who came to his side during this difficult time—and have been there ever since.

Angèle crushes triathlons and myths about living kidney donors

There’s no shortage of myths about living kidney donation. You may have heard that donors should no longer participate in sports or try to get pregnant. Well, meet Angèle. She’s a triathlete, a mother and a living kidney donor who gave her father a new life 13 years ago.

This website gives you common facts, advice and tips. Some of it may not apply to you. Please talk to your doctor, nurse or other health-care team member to see if this information will work for you. They can also answer your questions and concerns.