Back to Top Getting Help - The Ottawa Hospital Website scanner for suspicious and malicious URLs


Who can make a referral to the On Track program?

Anyone can make a referral to the On Track Program:individuals; parents or friends; doctors, teachers or hospitals.

What if I’m not sure if my referral is appropriate?

Call us at 613-737-8069 or 1-888-737-8069. You’ll talk with a registered nurse or social worker about our referral process. If On Track isn’t appropriate for your needs, we’ll do our best to link you with other resources that are. You can also download a referral form and fax it in:

What can I expect when I refer someone?

We’ll notify you that we’ve received your referral. A registered nurse or a social worker will call as soon as possible to gather further information. If the referral is appropriate, the patient will be given an assessment appointment. Assessments usually take 1–2 hours. If possible, family members should come with the patient to meet with a psychiatrist and a primary clinician.

At this point, we’ll decide whether or not the patient will be enrolled in the On Track program. If not, we’ll suggest other treatments, community supports or resources that might be appropriate.

  • To help us out:
    • Bring along investigations/reports/discharge summaries, if available.
    • Bring contact information for anyone you can think of who knows the individual well enough to comment on how his or her behaviour has changed. This might include teachers, siblings, neighbours, sports coaches, counsellors or friends.

Last updated on: July 24th, 2021