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Visitor restrictions are currently in effect at The Ottawa Hospital.


The Ottawa Hospital is currently in full visitor restrictions as part of the hospital’s ongoing response to COVID-19.

In full restrictions, visitors will not be permitted at The Ottawa Hospital, with the exception of essential caregivers. If you are not a patient or staff member, please do not come to The Ottawa Hospital.

Care teams will work with families regarding visits for exceptional circumstances on a compassionate and equitable basis.

Please call the hospital at 613-722-7000 and ask to be transferred to the appropriate unit to discuss the situation with your care team if:

  • Your loved one is receiving end-of-life care
  • You have an infant in the Neonatal Intensive Care Unit
  • If you or your partner are planning to give birth at The Ottawa Hospital. For more information about Having a Baby at The Ottawa Hospital during COVID Precautions please visit our patient and visitor restriction page.

Please check this web page for updates. If you have any questions, please call the unit to speak with the care team.

Please note the following entrances are only open during the hours listed below:

Civic Campus:

  • East Entrance (near Melrose) open Monday to Friday, 6 a.m. to 6 p.m.

General Campus:

  • Critical Care Wing (CCW) public entrance, near the parking lot is open Monday to Friday, 6 a.m. to 6 p.m.

Outside of these hours, please use the designated public doors; Main Entrances of each site.

Information for your visit

Wash Your Hands
When you arrive at any of our three campuses (Civic, General and Riverside), you will see hand-wash stations set up at each of our entrances. Please stop and wash your hands before entering the hospital.

Balloons (Mylar only)
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. Only mylar balloons are allowed within the hospital.

Scent-free
Wherever possible, we have eliminated the use of products with scents or other properties that are known to cause health problems for patients, visitors, employees and volunteers. Please do not wear/use perfume, after-shave or other scented personal products in the hospital or when visiting a patient.

Violence in the Hospital
The Ottawa Hospital will not tolerate violent acts or threats directed at any employee, physician, patient or volunteer. Security Services will be notified and take the appropriate action.

Questions about the care you or your family member is receiving? Contact

Last updated on: October 21st, 2020