Back to Top Patient uses Guardian Angel Program to honour extraordinary porter - The Ottawa Hospital

Patient uses Guardian Angel Program to honour extraordinary porter

Mike Mongeon

Mike Mongeon received a personalized Guardian Angel pin for his warmth and compassionate care toward patients.

The tremendously warm and toothy smile across Michel “Mike” Mongeon’s face says everything about his character.

His smile is a hard-to-ignore first impression and it’s one of the characteristics that makes him so memorable to patients. Another is his ability to make almost anyone feel comfortable. This skill is particularly important for a porter, who transports patients who may feel a bit uneasy from one part of the hospital to another.

Phyllis Holmes, a former patient of The Ottawa Hospital wrote this about Mongeon in her nomination letter to The Ottawa Hospital’s Guardian Angel Program, a recognition program where patients and families can show their appreciation for doctors, nurses, staff and volunteers who provide exceptional care:

“Before Mike took me down for my echocardiogram, he stopped just past the nursing station and went and got 2 warm blankets because he thought I was going to get cold before we returned. [My husband, Brian,] and he had a very animated conversation.”

In addition to the nomination, Phyllis made a donation to the hospital in Mongeon’s honour to show her appreciation for his kindness.

Mongeon has been a porter at The Ottawa Hospital for 12 years, but he has been making people laugh and feel at ease his entire life. His energetic and spirited personality supports patients who experience the unfamiliar sights and sounds of the hospital.

“When you love your job, it puts a smile on your face. And a smile is contagious,” boasts Mongeon.

Mongeon has a long-term impact on patients. Former patients often greet him by name. They ask if he remembers their time together from years ago. They share jokes or stories of Mongeon’s compassionate deeds that made them feel a little warmer or more comfortable during their hospital stay.

It may take a moment or two, but Mongeon remembers these patient stories in the end. He treats every patient that he transports the same way: he smiles widely, introduces himself, and offers warm jokes, conversation, or the gentle care required to get them on their way.

In fact, he is so popular that patients often ask for him to transport them again.

The Ottawa Hospital’s Guardian Angel Program is a thoughtful way for patients to honour a doctor, nurse, staff member or volunteer who made a positive impact on their experience. By giving a gift and sending a message, patients let the recipient know that the special care given did not go unnoticed. The recipient also receives a custom-crafted Guardian Angel pin to proudly wear on their lapel, signifying to others that they deliver compassionate care to patients at The Ottawa Hospital.

Donations through the Guardian Angel Program help to purchase life-saving equipment, enhance patient care areas, and fund vital medical research that will lead to new treatments and cures.

Congratulations and thank you for your dedication to every patient, Mike!


Comment on this post

Your email address will not be published. Required fields are marked *


You might also like…

Support aides: An entry point into a career in caregiving

Support aides help to provide relief to our care teams and companionship to our patients. It can be a challenging role, but it can also be inspiring. Just ask Jasmine, Keith and Ricardo. Passionate about helping others and guided by their mentors, they have all decided to further their training and grow their careers in health care.

Healing through art: Congratulations to the winners of the TRIAS Art Prize

Did you know that art has the power to heal? This year, The Ottawa Hospital and the Ottawa Art Gallery launched the TRIAS Art Prize to recognize the role of artists in healing and wellness. We recently announced the winners, and you’ll see their artwork around the hospital in the new year. Get a sneak preview today.

“My craft is to make people happy”

As a shuttle bus driver at The Ottawa Hospital, Bill Nauffts knows that staying on schedule could literally be the difference between life and death—but it’s what Bill does during his break that brings him and others the greatest joy.

Becoming a living kidney donor has never been easier: Trina and Antonio’s story

Kidney donors like Trina usually face many months of tests, but a new program at The Ottawa Hospital allowed her to complete nearly all of them in just one day. Trina shares her experience as a living donor and how this new program made it easier to give her brother the gift of life.

After 31 years of service, Stefan Mayer will soon hang up his blue volunteer jacket

For more than 30 years, volunteer photographer Stefan Mayer has captured important moments at The Ottawa Hospital, from awards ceremonies to newborn photos. Soon to turn 97, he will leave behind an incredible legacy when he retires from his volunteer career with us later this fall.

Former patient seeks out the man behind “the voice”

During a vulnerable time in his recovery from leukemia, Gary Davis found comfort in the most unexpected place—the voice on our recorded telephone system. Five years later, he set out on a mission to find and meet the person on the other end of the line.

This website gives you common facts, advice and tips. Some of it may not apply to you. Please talk to your doctor, nurse or other health-care team member to see if this information will work for you. They can also answer your questions and concerns.