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Make sure you know what to do when you go home from the hospital or from your medical appointment.  If you have any questions please ask your health provider and he/she will be happy to answer them for you.  You should feel confident about all of the statements below before you leave from your appointment:

  •  If I have a new prescription, I know about the new medication(s).
  •  I know what to do with my current medications.
  •  I have requested a refill of my prescriptions if needed.
  •  I know if I need further tests and how they will be booked.
  •  I know when my next appointment is.
  •  I know what to do in case of emergency.
  •  I understand the information and instructions I was given.
  • I will try and take my prescription to the pharmacy right away

A Note on Referrals and Consults

When it is necessary, patients are referred to other medical specialists who are not a part of our team.  Your family doctor will determine if you need to see a specialist and will make the arrangements. This is called a referral or consult.

For example, if you need an operation, you would be referred to see a surgeon.  If you need to improve movement or function after an injury, you might be referred to a physical therapist.

Your family doctor will also determine if you need a diagnostic test or procedure that is not performed at our clinic, such as an x-ray or ultrasound.  He/she will also make those arrangements.

You will receive a call with the details about your referral or test appointment from either our clinic or from the specialist’s office.  Please check with your health provider at our clinic to find out when you should expect to get an appointment.  Some specialties have long wait times unfortunately (in some cases up to one year).  If you have not heard back by that time, please feel free to call our main telephone line and select Option 3 to inquire.

Sometimes your family doctor will decide with you that you should see another health-care professional on our team with specific expertise.  For example, you might be referred to a dietitian or social worker at our clinic, or a member of our Diabetes Team.

Remember that you do not need a referral from a family doctor to see another health-care professional on our team…if you feel this would best suit your health needs you can call directly and make an appointment.

Lab Services

Both of our clinics have laboratories on-site for Family Health Team patients to access.

  1. At the Riverside, the lab is located around the corner from our clinic and serves all patients on that campus
  2. At the Civic, the lab is located inside our clinic and the services are provided by a laboratory technician who is part of our team.  Go to the clinic reception desk to take a ticket so you can be seen