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Frequently Asked Questions

Do I need an appointment?

As a policy, we request that you call first to make an appointment as we may not be able to accommodate walk-in patients. We only service patients registered to our clinic who have a scheduled appointment.

What if I can’t attend my appointment?

Please notify reception 24 hours prior to your scheduled appointment if you need to cancel. Other patients need your appointment time if you cannot use it. Please be considerate. We understand that circumstances may arise that make keeping an appointment difficult, or impossible. At the discretion of your doctor, you may get a follow up letter and/or you may be charged for missed appointments not cancelled in advance.

Will I be able to get an appointment today?

Our receptionists manage a large numbers of phone calls that come into the clinic each day.  Early morning and early afternoon are particularly busy times of the day, especially on Mondays or after holidays.  If your phone call is not of an urgent nature, please try to call mid-morning or late afternoon for best access.  If you have an urgent condition and need to be seen, please call the office and our receptionists will do their best to give you an appointment for that day

Why do staff want to know my health concerns?

In order to see your doctor, you must make an appointment.  It is helpful for our staff to ask questions regarding the nature of your visit in order to assess your needs and the urgency of your appointment, and provide appropriate care. Our team members are trained to follow the policies provided by your doctor.

I have an expired health card. What do I do?

Expired health cards cannot be accepted. To update your card please go to the Ministry of Health Office located at 75 Albert Street or 110 Laurier Ave., West in Ottawa, or contact them at (613) 783-4400.

What happens if I miss my appointment?

Please notify reception 24 hours before your scheduled appointment if you need to cancel. Other patients need your appointment time if you cannot use it. Please be considerate. We understand that circumstances may arise that make keeping an appointment time difficult or impossible.

At the discretion of your doctor, you may get a follow-up letter and/or you may be charged for missed appointments not cancelled in advance.

Are all services covered by OHIP?

The following services are not covered by OHIP. You may be asked to pay for these services at the time of your visit. Current rates are posted at each clinic.

  • Travel advice
  • Mantoux Test
  • Missed Appointment
  • Forms (sick note, back to work notes, etc)
  • Procedures (skin tags, moles – shave, moles/cysts – excision, wart treatment)

For more information, please visit our webpage on Billing and Prescription.

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