Academic Family Health Team

The Academic Family Health Team is not a referral service or a walk-in clinic. Only patients who have their family doctor at one of our clinics at The Ottawa Hospital are seen. Unfortunately, we are currently not taking new patients.

If you do not currently have a family doctor in Ottawa, Health Care Connect may be able to help. Health Care Connect helps people from Ontario who do not have a family health-care provider (family doctor or nurse practitioner) to find one.

If you are covered by OHIP and currently do not have a family doctor, you are still able to receive recommended cancer screening through the Champlain Screening Outreach Program.

MyChart is a secure, online patient portal that makes it easy for you to access your health information from anywhere. It is also a fast and easy way for the Family Health Team to send you letters and important messages. To sign up and for more details, please visit the Your Guide to MyChart page. 

Prescription renewals require an appointment. Please call the office to schedule an appointment at least four weeks before your medication runs out so we can see you in time.

In the case that you will run out of your medication before your next appointment, please:

1. Contact your pharmacy.
2. Tell them that you are running out of your medication and the date of your next appointment with your provider.
3. Ask the pharmacist for a prescription extension until your appointment date with us.

Please note: prescription extensions are done at the pharmacist’s discretion and there may be a charge for this service.

If your pharmacist is unable to extend your prescription, you can ask them to fax our office for a renewal. Your provider will review your prescription and may provide a refill based on their assessment.

There is a $20 fee for this service, as it is not covered through OHIP. This fee covers the administrative time required from our staff and providers to review and respond to pharmacy requests.

It is at your provider's discretion whether to refill the medication and for how long. We may take up to five business days to respond to pharmacy faxes for prescriptions.

Please check with your pharmacy to see when you will need another refill. Call our office at least four weeks before this date to book an appointment with us.

Any requests for new medications require an appointment.

When it is necessary, patients are referred to other medical specialists who are not a part of our team. Your family doctor will determine if you need to see a specialist and will make the arrangements.  

If you feel you may need a referral, an appointment with your doctor is required to discuss this. If it is determined that a referral is indicated, your doctor will arrange for this.

Many common services do not require a referral. These include massage therapy, physiotherapy, and orthotics/chiropody care. If you require a letter for your insurer to cover these services, please contact the clinic. As this is an uninsured service (i.e. not covered by OHIP), there is a fee associated with this. 

Expired health cards cannot be accepted. You can renew your OHIP card in person at ServiceOntario locations or it can be done online. For details see the ServiceOntario website. 

If you live in the province of Quebec, or do not have provincial health coverage (OHIP), all clinical visits are considered fee for service and are to be paid at your appointment. Payments can be made by debit, VISA, Mastercard, or cheque.

If you have a question about your invoice, please call our main clinic line, and select the telephone menu option for “billing inquiries.”

​Once payments have been received in full, a receipt will be issued along with an Out of Province claim form. Quebec residents can send those to the Régie for reimbursement. The time limit to claim these expenses is 3 months from the date of your appointment.

If you have any questions about your reimbursement, please contact the Régie directly at: 1-800-561-9749, or visit their website.

If you are a patient without any Canadian health coverage there may be a fee charged by The Ottawa Hospital, in addition to the medical fee for the services listed below. Please contact The Ottawa Hospital’s Financial Services Department directly at 613-761-4444 if you have any questions or would like more information 

Not all our services are covered by OHIP. You may be asked to pay for these services at the time of your visit. Please consult our list of services and fees for more information. 

You can make a payment by credit card, e-transfer, cheque or in person.

Credit card (by phone)

e-Transfer

Important: Do not use The Ottawa Hospital as they payee in your banking application.  These payments will not be received by the Family Health Team.

Cheque
Payable to TOHAFMA

In person
Please take a copy of your bill to the front desk at the Civic or Riverside campus.