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Visiting Hours

Please visit our Visiting Hours & Guidelines for more information.

The RVR Lab

The Rehabilitation Virtual Reality Lab (RVR Lab) is a state-of-the-art facility for physical rehabilitation assessment, therapy and research. With the RVR Lab, people living with disabilities can use world-class rehabilitation virtual-reality services to improve their mobility and balance. Virtual reality-based training can help patients return to the community faster by increasing the efficiency of their therapeutic program.

Caren Lab

The Therapy Pool

Our large, shallow, warm therapy pool is regularly used by some of our patients.

The Prayer Room

TOHRC’s Prayer Room provides space to anyone who wishes to pray, meditate or seek a quiet refuge. The multi-faith room is adjacent to the cafeteria, where a worship service is held every Wednesday, alternating between a Catholic mass and an Interfaith service. It is open daily from 8:00 a.m. to 9:00 p.m.

Food Services

The Volunteer Association Café is located on the main floor, in the front lobby of TOHRC. A selection of beverages and light snack items is available from 8:00 a.m. until 4:00 p.m., with profits contributing to patient care.

Vending machines are located on the second floor immediately outside the cafeteria. You will find cold beverages and snack foods.

Other General Things to Know

For inpatients, all your personal appliances should be labelled with your name. Before connecting to electrical outlets, appliances must be inspected by Facilities Management as some equipment is not allowed. Personal walkers and wheelchairs are always permitted.

An ATM is located in the lobby by the elevators on the main floor.

Bicycle Racks
Bicycle racks are located at the front of TOHRC by the patient drop-off area

Loose-fitting, comfortable clothing is recommended, as is footwear with rubber soles

Email Service
The Volunteer Service provides a confidential email service to inpatients with out-of-town family and friends.

Fire Safety
Fire drills are held on a regular basis to ensure staff is well-prepared for real-life emergency situations. Do not be distressed if you hear the fire alarm, but if you are unsure of what to do, please ask a staff member.

Infection Control
There are many things we do to reduce your risk of developing an infection while in the hospital. There are also things that you can do to make sure your chances of getting an infection are very small. The best way to prevent the spread of germs is by washing your hands regularly with soap and water, or by using an alcohol-based gel.

For patients who do not understand either English or French, we ask that a family member or friend be available to help with interpretation. If this is not possible, the services of an interpreter can be arranged, as can a sign-language interpreter for those that are deaf or hard of hearing.

For inpatients, you and your family are expected to take care of personal laundry. A washer and dryer are available in each ward, but please bring your own detergent and fabric softener.

Non-Smoking Environment
TOHRC is a smoke-free environment. As a result, smoking is not allowed anywhere on hospital property, inside or out, expect in the designated areas. These areas are clearly marked. Anyone who disregards TOHRC’s no-smoking policy may receive warnings and fines from the City of Ottawa tobacco enforcement officers. An inpatient who wants to quit smoking should ask their health-care provider for more information and assistance.

Non-Violent Environment
TOHRC employees deserve a safe workplace. Coarse language and aggressive behaviour will not be tolerated. We encourage you to make your visitors aware of our policy.

Paid parking is available at TOHRC, including designated handicapped spaces for those with valid handicapped parking stickers. If you or a family member is a frequent visitor to TOHRC, please see the security officer, whose office is located adjacent to the front entrance. You may be able to purchase a special parking pass or take advantage of other discounted rates.

TOHRC welcomes pets. Please speak to a member of your care team regarding our pet policy.

TOHRC places a high value on your confidentiality, and is committed to protecting your personal information. The legislation reiterates the importance of privacy and requires that the hospital tells you how your personal information is used, how it is protected, and how one can access it. A booklet on the Privacy Program is available in our Patient Resources.

Quality Care
TOHRC strives to provide quality patient care and is committed to continuously improving our care and services. Quality patient care means a number of things. Within the hospital, it means that we provide safe and appropriate care to our patients. For people using our services it means that they receive care when they need it and experience a supportive, caring, clean environment.

Scent-Free Environment
TOHRC is committed to providing a safe and healthy environment for patients, visitors, volunteers and employees. We therefore ask that you refrain from wearing perfume, scented after-shave lotion and all other scented products. Please respect our policy on scented products and tell your visitors about it.

A direct telephone line for taxi service is located in the front lobby.

A public phone is located at the main entrance. Inpatient rooms have individual telephones. Cellular telephones are only permitted in designated low-risk areas defined as lobbies and certain waiting areas. Cellular phones are not permitted in patient rooms or in patient care areas.

Please do not bring valuables or large amounts of money with you. You may want to have a small amount for incidentals like magazines, candy, etc. TOHRC is not responsible for theft or loss of personal property, including bicycles, vehicles.

Public and wheelchair accessible washrooms are located on both floors throughout TOHRC.

Last updated on: October 8th, 2021