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Admitting information

Please bring these items when you come to the hospital:

  • Your health card
  • A green card from The Ottawa Hospital (if you have one)
  • Your insurance policy company name, address and phone number
  • A credit card number for any services that your insurance doesn’t cover (you and your insurance company will receive a bill and the credit card will be charged only with your consent)
  • Workplace Safety and Insurance Board (WSIB) file number and information about your accident (if you’re in the hospital due to an accident at work)

For more information, please contact the Admitting Department:
Civic Campus: 613-761-4131
General Campus: 613-737-8200
Riverside Campus: 613-738-8400 ext. 82053 (7 a.m. to 5 p.m.)

Discharge information

Discharge time is 10 a.m.

Your patient care team will aim to give you one day’s notice of your discharge from the hospital. Please prepare for your discharge the night before. Try to arrange to leave on time. Please pay any extra costs for your stay before leaving the hospital.

Cashier’s Office:
Phone: 613-761-4444
Monday to Friday: 8 a.m. to 4 p.m.

Alternate level of care (ALC) copayment

If your doctor finds that you no longer need medical care in a hospital, and you can’t go home, you will be designated as “alternate level of care” (ALC). The ALC copayment – also called a ‘fee’ – applies only to patients waiting for a place in Long-Term Care or Complex Continuing Care. It may take a few days to figure out where you will go after you leave the hospital.

Once the best place has been decided, you will be charged the fee from the date that your doctor designates you as ALC.

  • The fee covers only room and board. All care by nurses, social workers etc. is still covered by provincial health insurance plans.
  • The daily fee is based on income. A member of our social work team will provide cost details. If you feel you cannot afford it, you can take part in a Ministry of Health and Long-Term Care process that could reduce the rate. This process ensures that no patient has financial hardship from the fee.
  • The ministry sets the fee rules. Your patient care team cannot change them. However, in special cases outlined by the ministry and the hospital, the rules can be changed to ensure no patient needs to pay unless able. Ask your social worker for details.

Family Presence

Families are welcome to visit patients at any time, 24 hours a day, as long as that’s what the patient wants. It’s good for patients when loved ones visit and stay in contact during a hospital stay. Please keep in mind that the patient care team needs to provide timely and effective care to all patients.

Also, you, as well as other patients (in the same room or on that unit), need to rest and recover in a quiet and healing environment.

Quiet hours are between 10 p.m. and 6 a.m.

During this time, loved ones may enter only through the Paterson entrance at the Civic Campus or the Main Entrance at the General Campus. Loved ones will be asked to sign in to get a temporary visitor pass.

Visits between 10 p.m. and 6 a.m. should be planned in advance with you and your care team. If your loved one is on a mental health unit, please talk to their doctor or care team about their treatment plan before visiting during hospital quiet hours (10 p.m. to 6 a.m.), since there may be additional restrictions.

Loved ones who feel unwell, have an infection or contagious disease or have any of the following symptoms should not come to the hospital: a cough, fever, runny nose, diarrhea, or vomiting.

Where to Stay

Whether you’re on staff, getting outpatient care, or supporting a sick relative, our long and short-term room rentals offer a comfortable, affordable stay in the Ottawa area.

Interns’ Residence (located on The Ottawa Hospital Civic Campus)
751 Parkdale Avenue, Ottawa ON K1Y 1J7
613-761-5434
Monday-Friday: 8 a.m. to 4 p.m.
Toll-Free: 855-366-3082
email: internresidence@toh.ca

Rotel (located in The Ottawa Hospital General Campus area)
411 Smyth Road, Ottawa ON K1H 8M8
613-733-1412
Monday-Friday: 8 a.m. to 4 p.m.
Toll-Free: 1-800-267-4700
email: rotel@magma.ca
website: Rotel

Become a patient and family advisor

Patient and family advisors provide a voice that represents those who receive care at The Ottawa Hospital. If you want to share suggestions, propose solutions or improve care for others based on your experience as a patient or family member, please contact Patient Advocacy.

Phone: 613-798-5555 ext. 13377

Email: Patient Advocacy

Non-violent hospital

Our employees, patients, and visitors deserve a safe hospital.

For everyone’s safety, violent and aggressive behaviour, including verbal abuse and threats, are not tolerated.

Security Services:

Phone: 613-761-4888