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Accessibility

Many people live with disabilities. We are committed to giving all our patients equal access to our services. Please tell us:

• the best way to communicate with you
• if you have trouble seeing, hearing, speaking, understanding, remembering or moving about on your own
• if you use a cane, wheelchair, scooter, hearing aids, glasses, communication board, or other devices that help you
• if a sign-language interpreter could help
• if you have a support worker or service animal
• if, when, and how we can help you

We have some devices that we can lend to our patients. Please talk to a member of your patient care team about which ones could help you during your stay.

Interpretation

We can arrange Interpretation services for patients who do not know English or French. We can also arrange sign-language interpretation.

Patient Relations

Our Patient Advocacy staff follow-up on all feedback from patients and families, including compliments, concerns or complaints.

Phone: 613-798-5555 ext. 13377

Email: Patient Relations

Health Records

Your health record, or chart, is a private document that is set out in a standard format by the Public Hospitals Act of Ontario. It contains information such as results of tests you have had, your medications, your appointments, and other information.

If you want information from your chart, or want to share information with another health-care provider, you must ask in writing and sign the request.

For more help, please contact the Health Records Department.

MyChart

MyChart is a secure, online service that lets you see your medical and personal health information from wherever you are, at any time. This helps you track your health status and make informed decisions. Patients can update and manage their own personal health information.

For more information about using MyChart, please ask your patient care team or contact the Health Records Department.

Phone: 613-737-8800

Email: MyChart

Privacy

The Ottawa Hospital has a Privacy Policy that follows Ontario’s Personal Health Information Protection Act (PHIPA). This law is designed to keep your personal health information private. If you want to know more about how we protect your privacy, ask a member of your patient care team for the Privacy Information Booklet for patients and visitors.

If you want to be anonymous while you are here or are concerned about a certain hospital staff member seeing personal health information, you can ask to have a “privacy level code” or “VIP warning flag” attached to your electronic health record. For more information, or to raise a concern, please contact our Privacy Officer.

Phone: 613-739-6668

Email: Privacy

Clinical Ethics Consultation Service

You can contact the ethics service at any time if you would like information or guidance on the ethical aspects of your care. This may include appropriateness of care, disagreements about your care plan, end-of-life care planning, and whether to withhold or withdraw care and treatment.

Phone: 613-722-7000

Email: Ethics

Comments and feedback

We want to hear from you about your stay at The Ottawa Hospital. Your comments help us to provide the highest-quality care. You can submit comments in three ways:

1. Website: Fill out the form at the feedback link on The Ottawa Hospital website.
2. Comment card: Please ask someone from your patient care team for a comment card. Your comments and your personal information are kept private. You can mail your card back to us after you leave the hospital or put it in the box on your unit.
3. Survey: Some patients will get a survey from a research company. You do not have to fill in the survey. Your answers and your personal information are kept private. If you do not want the survey sent to you, please call the research company.
   Phone: 613-761-5221