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Frequently asked Questions

What is “urgent care?”

Urgent care is when you need immediate care for an injury or illness that is not serious enough to require a visit to a hospital emergency department.

What are my urgent care options?

You will have access to a Family Health Team doctor during extended evening and weekend hours for urgent problems.

Please see hours of operation below:

Civic Urgent Care Hours:

Monday: 5:00PM-8:00PM
Tuesday: 5:00PM-8:00PM
Alternate Saturdays: 9:00 a.m. – 1:00 p.m.

Riverside Urgent Care Hours:

Wednesday: 5:00PM-8:00PM
Thursday: 5:00PM-8:00PM
Alternate Saturdays: 9:00 a.m. – 1:00 p.m.

*Please note that Family Health Team patients are able to attend Urgent Care Clinics at both sites.

If you need assistance after hours, you will be able to telephone the Family Health Team Telephone Health Advisory Service where a registered nurse is available to provide advice about your urgent health-care concerns.

How do I contact the “Telephone Health Advisory Service?”

Hours of Operation:
Monday to Thursday: 5:00pm to 9:00am
Weekends / Holidays: 5:00pm Friday to 9:00am Monday
Phone Number:
1-866-553-7205

If it is an emergency, what should I do?

For all emergencies, go directly to your nearest emergency department, or call 911 if necessary. If you are unwell enough to require admission to hospital, you may be admitted under the Family Medicine In-Patient Service. All of the physicians of the Family Health Team have admitting privileges at the Ottawa Hospital; some are actively involved in in-patient medical care.