A tablet helped Sandra Deevy and her family see and speak to their mother, 90-year-old Joan Khan, as she was receiving care at The Ottawa Hospital for COVID-19. They said the video chats were the next best thing to being at the bedside.

The Ottawa Hospital normally sees about 37,000 outpatients a month. With the province’s guidance to ramp down non-urgent procedures and clinics, half of these non-urgent appointments are being done virtually – right from the patient’s phone or tablet. Not only does this mean more convenience for patients, but also fewer patients having to visit the hospital during the COVID-19 pandemic.

He called the nurses who cared for him the kindest, most compassionate humans. Volunteer Rakesh Misra reflects on this patient and the compassionate care the patient received.

Marcie Stevens was one of 13 severely-injured patients rushed to The Ottawa Hospital Trauma Centre on Jan. 11, 2019. As her recovery continues, she’s grateful for the exceptional care she has received.

There was much to see at the hospital this holiday season: There were dedicated staff, Christmas carolers, and even a visit from Santa himself to the babies at the Special Care Nursery. Thank you to everyone who made the day so magical.

Sarah Aly is a volunteer in the hemodialysis unit at The Ottawa Hospital. When colleagues saw her dedication, hard work and bond with her patients, they nominated her for a Human Touch Award. She thought it was a joke – until she won.