Have a question that’s not answered here?
Please call our MyChart Support Line at 613-798-5555 ext. 77219, or email
What is MyChart?
MyChart is a secure, online patient portal that connects you with your medical and personal health information anytime, anywhere. With MyChart, you can see your:
- after-visit summaries
- upcoming appointments
- test results
- progress notes
- discharge notes
- medical imaging reports and more!
How do I sign up for MyChart?
- Use the MyChart activation code on your After Visit Summary.
FAQs
Click on a subject to see FAQs.
General Information
- The Ottawa Hospital
- Hawkesbury and District General Hospital
- Renfrew Victoria Hospital
- St. Francis Memorial Hospital (in Barry’s Bay)
- The Ottawa Hospital Academic Family Health Team
- The University of Ottawa Heart Institute
- after-visit summaries
- upcoming appointments
- test results
- progress reports
- discharge notes
- medical imaging reports and more!
You can add your medications, allergies and health measurements, such as blood pressure and weight.
For more information, please refer to the Engaging in Your Health Care brochure
Signing Up
Use the MyChart activation code on your After Visit Summary
- From the MyChart login page, click Sign Up Now in the New User section.
- Enter your activation code and other personal verification items, such as your health card number and your date of birth. Click Next.
- On the next page, choose the following:
- MyChart username. This should be something that others wouldn’t be likely to guess but easy for you to remember. It cannot be changed at any time.
- Password. This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be [at least eight characters long] and must be different from your MyChart username. Choose a password that you don’t use for other websites.
- Security question. This question will be used to verify your identity if you forget your MyChart password. Choose a security question from the list and enter your answer. Your answer cannot include your MyChart password.
- On the next page, choose whether you want to receive a notification message in your personal email when there is new information available in your MyChart account. If you opt to receive email alerts, enter your email address.
- In your web browser, search for Epic MyChart Opens in new window to access the login page.
- Enter your MyChart username and password and click Sign In.
The mobile apps contain many of the same features as the MyChart website.
Troubleshooting
- Check your Junk Mail folder for email alerts. If you see messages there, change the settings on your email filter to allow these messages
- Check your notification preferences in MyChart. Click on “Settings” and select “Notifications” to make sure your correct email address is entered and that you are signed up for the alerts you want to receive.
- If you have checked these settings and you still are not receiving email alerts, please contact mychart@toh.ca.
- Login to MyChart
- Click on “Settings”
- Select “Change Password”
To update your email address:
- Login to MyChart
- Slick on “Settings”
- Select “Notifications” and click on the pencil icon
- Make sure to click “Accept Changes”
Your Health Record
- A list of your health issues, allergies and medications
- Most lab and imaging results
- Upcoming and post ambulatory care appointments, along with summaries from your visits
- Visit summaries from the Emergency Department and inpatient units
- Password protected PDF versions of other health information you have requested from Health Records
To access your entire health record, you will need to visit Health Records and request a complete copy of your record.
Your doctor will evaluate your test results in the context of your medical history, physical examination, and other relevant factors to determine whether a result that falls outside of the reference range means something significant to you. If you have any questions about your test results, please contact your doctor or clinic staff.
Patients and proxies can add and update information about allergies and medications through MyChart. Once this information is added, your health-care provider will verify it during your next visit.
Sharing MyChart access
Security and Privacy
Last updated on: January 11th, 2021