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MyChartTM

What is MyChart?

MyChart is a secure online service that lets you see your medical and personal health information from wherever you are, at any time. This helps you keep an eye on your health status and make informed decisions.

MyChart allows you to:

  • Read your test results, progress notes, discharge notes, medical imaging reports and more.
  • Share your records with friends or family (those you allow).
  • Record your health measurements, such as blood pressure or weight.

You will be able to view only those records that are final on or after Oct. 1, 2016. Not all records will be on the portal. You can see all your records if you contact the Health Records Department at 613-737-8800.

How long before you see the results?

Doctors and nurses need enough time to contact patients about sensitive test results before they are displayed in MyChart. Some records are delayed, even after the results are final.

MyChart Results
Lab and microbiology No delay
Pathology and medical imaging reports 15 days
Notes about surgery 7 days
Other records No delay


Ready to start?
MyChart Medical record number card

In order to register for MyChart, you need a PIN. Your PIN will be created when you decide to enroll in the MyChart service at your next hospital visit. It will be delivered to the email address you provided. Please do not share your PIN with anyone, except for registration purposes.

Alternatively, you can also enroll in MyChart by visiting one of our Health Records departments below to fill out a registration form.

  • General Campus – Room 1102 (behind the Second Cup)
  • Civic Campus – Room QM15 (Laboratory Medicine Building)
  • Riverside Campus – Room B103 (Lower Level)

You can also call our MyChart Support line at (613) 798-5555 ext. 77219, or email mychart@toh.ca.

Once the form is processed, your PIN will be created and sent to the email address you provided.  Please do not share your PIN with anyone, except for registration purposes.

If you are setting up an account on behalf of a patient, please ensure to provide a power of attorney document.

Please fill in all the fields on the right using EITHER your green hospital card OR your Ontario Health Card as a guide.

Questions about your results?

Your doctor or nurse will discuss your test results with you at your next appointment.

Concerns about correct records?

If you are concerned about how correct the MyChart records are, please contact the Health Records Department at 613-737-8800.

Need help?

Please contact MyChart’s support staff by email at mychart@toh.ca or by phone at 613-737-8800.

Is MyChart secure?

MyChart meets all the security and privacy rules of the province and The Ottawa Hospital.

If you see someone else’s personal health information when you log in to MyChart, please contact The Ottawa Hospital Information and Privacy Office right away at 613-739-6668 or infoprivacyoffice@toh.ca. You are legally forbidden from reading, using, disclosing, copying or distributing any information that is not yours.