Back to Top Keeping you safe during the COVID-19 pandemic - The Ottawa Hospital

A lot has changed at The Ottawa Hospital since the beginning of the pandemic, but our approach to providing world-class, compassionate care to every person who comes through our doors has not. Here are some of the measures we have in place to keep patients, Essential Care Partners and staff safe within our walls.

Infection prevention and control

Hospital staff are taking every necessary precaution to ensure the health and safety of our patients, Essential Care Partners, staff and community. Our staff are ready and able to care for you in the safest way possible.

Staff follow strict infection prevention and control practices, like physical distancing where possible, screening, wearing a mask and other personal protective equipment (PPE), washing their hands often and other rigorous cleaning routines, to help prevent the spread of COVID-19.

The Ottawa Hospital has many infection prevention and control experts on staff to guide our practices and keep everyone safe. We also have a mobile team of PPE Safety Champions who observe staff from across the hospital when they’re putting on and taking off PPE to provide real-time input and specialized instruction to units.


Image of screenersEveryone entering The Ottawa Hospital, including patients, Essential Care Partners and staff, is screened for symptoms of COVID-19, recent travel outside of Canada, and close contact with people who have COVID-19.

Please answer the screening questions honestly. This will help us keep everyone in the hospital safe. If you are coming to the hospital for an appointment and you do not “pass” the screening, it does not necessarily mean you won’t be allowed to enter. If your appointment cannot be postponed, screening staff will talk to you about taking extra precautions to keep you, other patients and staff safe.

After answering the screening questions, each person is asked to clean their hands using hand sanitizer and put on a mask if they are not already wearing one.


All patients, Essential Care Partners and staff are required to wear a mask in the hospital. Patients who are coming to the hospital for appointments and Essential Care Partners will be given a disposable medical mask just before they enter the hospital. Masks may be removed while eating or drinking in designated areas when physical distancing, remaining at least two metres (six feet) away from others, is possible.

Patients are also asked to wear a mask when healthcare workers are within two metres of you to provide care. This is an added step to protect the health and safety of you and our staff.

Masks help prevent the spread of respiratory illness, including COVID-19, when physical distancing is not possible.

Find more information about how to properly and safely wear a mask on our website.

Physical distancing reminders

Throughout the hospital and in elevators, there are helpful markers and reminders to practice physical distancing, which means staying at least two metres (six feet) away from others.

Distancing Floor sticker icon
Distancing icon

Virtual care

The Ottawa Hospital and health-care teams across Ontario have been using virtual care for some time, which reduces how many people need to come to the hospital. This helps protect our patients, Essential Care Partners, staff and the community from the spread of COVID-19.

During a virtual visit, you do not come to the hospital to meet in person. Instead, you speak to your care team using a regular phone, smartphone, tablet or computer.

Please speak to your care team about whether virtual care options are available to you.

Last updated on: June 1st, 2021