Sensors, transmitters, receivers or insulin pumps should not be exposed to x-rays, CT scans, MRI, any radiation or strong electromagnetic fields.
You must remove the sensor/transmitter attached to your body before the test. You will have to insert a new sensor after the test. You should plan to do this at home if possible as there may not be enough time or space for you to do this in the test area.
Remember, all the components of your CGM or monitoring system could be damaged and must not be exposed to x-rays, CT scans, MRI, any radiation and/or strong electromagnetic fields.
Who to call for help answers?
Device support services
You may call technical support services for your system. Support services are available 24 hours a day, every day of the week. The contact number may be written on the back of your device.
1-888-879-0977
1-844-832-1810
1-800-461-8481
Medical staff
Your diabetes educator
Extension 88333
Monday to Friday 8 a.m. to 4 p.m.
Endocrinologist on call
After hours, there is an endocrinologist on call. This is for medical issues only.
613-761-4221
CGM or pump issues should be directed to the pump technical support services.