This year, the words ‘thank you’ just don’t seem big enough to express our deep appreciation to the community for their support during the COVID-19 pandemic. The letters, signs, and videos inspired so many of us, working inside and outside the hospital, to continue providing world-class, compassionate care to our patients in some of the most challenging circumstances we have ever faced.
Thank you seems equally too small a phrase to express the gratitude we have for all the health-care providers, staff, researchers, allied health professionals, public health authorities and levels of government who came together in extraordinary ways to respond to the needs of the community. Over our time at The Ottawa Hospital, but especially in the past 12 months, we have been so fortunate to witness the finest examples of kindness, courage and discovery.
There is no doubt that this pandemic has forever changed how health care is delivered. In many ways, the experience has affirmed that the hospital is ready to embrace the future and continue to be a leader in innovation.
Over the past year, The Ottawa Hospital has made great strides in pushing innovation forward. We set up the region’s first COVID-19 Assessment Centre in just three-and-a-half days to divert non-urgent cases away from our Emergency Department. We developed strategic partnerships with international organizations like Sheba Medical Centre in Israel to form an ARC, a public policy tool designed to accelerate redesign through collaboration. We also successfully launched Epic, our digital health information system. Together, we will continue to foster innovation in pursuit of better patient experience, better staff experience, better value, and healthier populations.
Our new 21st-century hospital will set the standard for patient-centred, environmentally sensitive design. Through community and staff engagement, and steady progress with all three levels of government, we continue to make steady progress toward building the hospital of the future where innovation is woven deep within the culture.
Innovation will continue to be a focus as we welcome Cameron Love as the new President and CEO. Cameron is exceptionally talented and embodies the tenacity and warmth needed to lead this hospital into its bright future. We can say with confidence that we are all in great hands.
Chair, Board of Directors,The Ottawa Hospital
Dr. Jack Kitts
President and CEO of The Ottawa Hospital