{"id":2800,"date":"2014-11-26T11:27:05","date_gmt":"2014-11-26T16:27:05","guid":{"rendered":"http:\/\/52.229.122.34\/en\/?p=2800"},"modified":"2021-02-17T13:28:30","modified_gmt":"2021-02-17T18:28:30","slug":"patients-and-family-doctors-get-faster-answers-from-specialists","status":"publish","type":"post","link":"https:\/\/www.ottawahospital.on.ca\/en\/uncategorized\/patients-and-family-doctors-get-faster-answers-from-specialists\/","title":{"rendered":"Patients and family doctors get faster answers from specialists"},"content":{"rendered":"<p class=\"text-center\"><em>Dr. Erin Keely (left) and Dr. Clare Liddy received the Honour Roll award last week from Ontario health minister Dr. Eric Hoskins.<\/em><\/p>\n<p>Patients are getting faster answers from specialists thanks to Dr. Clare Liddy, a family physician, and Dr. Erin Keely, an endocrinologist, who teamed up to create an award-winning new electronic consultation process.<\/p>\n<p>\u201cBoth family physicians and specialists have been approaching us. They were asking how to sign up for eConsult,\u201d explained Dr. Liddy. \u201cWhat started with five specialty services has now expanded to 54. We went from months of waiting on a consult, to two days, on average.\u201d<\/p>\n<p>The service is expanding rapidly and people are taking notice. The Ontario Medical Association recently recognized Drs. Liddy and Keely for their innovative work. And Ontario health minister Dr. Eric Hoskins presented the eConsult team with the Honour Roll award during last week\u2019s Health Quality Transformation conference.<\/p>\n<p>The Champlain BASE eConsult service \u2013 supported by technology from the Champlain Local Health Integration Network \u2013 enables quick communication between family doctors and specialists.<\/p>\n<p>\u201cOver coffee, Erin and I were talking about how bad wait times are,\u201d said Dr. Liddy, adding that patients sometimes wait six to nine months to see a specialist. \u201cPatients get frustrated because, by the end of their wait, their blood work and other tests are out of date.\u201d<\/p>\n<p>The eConsult service makes it easy for doctors to get short questions answered by specialists quickly, improving family doctor, specialist and patient experience. Family doctors can now send questions to specialists on a secure online platform, and the specialists can respond also via computer. So far, it\u2019s been used in over 4,600 cases \u2013 41 percent of which led to a referral being avoided. \u201cThe 41 percent means a lot to us,\u201d Dr. Liddy explained.<\/p>\n<p>\u201cThis innovative eConsultation service provides easier access to specialist advice and reduces wait-times,\u201d explained Chantale LeClerc, CEO of the Champlain LHIN. \u201cIt helps advance to our key result area of more people receiving quality, evidence-based care.\u201d<\/p>\n<p>The latest award was part of the Minister\u2019s Medal Honouring Excellence in Health Quality and Safety, which is an annual program designed to recognize health-care partners who work collaboratively to put patients in the centre of the circle of care and promote system value through quality. The program also provides an opportunity to share and spread successes across regions and settings.<\/p>\n<p><strong>Here\u2019s what some primary care physicians said about eConsult:<\/strong><\/p>\n<ul>\n<li>\u201cEfficient, speedy and reassuring. My patient was surprised about the technology and how quickly a response was obtained. Thank you!\u201d<\/li>\n<li>\u201cVery fast response. Avoided referral to a dermatologist and travel to another town for an elderly patient.\u201d<\/li>\n<li>\u201cIt is so great to have reassurance of a specialist that our course of action is adequate and no further action needs to be taken. It provides us with enough confidence to expand our scope of practice without worrying about quality of care provided. Thank you for this support.\u201d<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Dr. Erin Keely (left) and Dr. Clare Liddy received the Honour Roll award last week from Ontario health minister Dr. Eric Hoskins. Patients are getting faster answers from specialists thanks to Dr. Clare Liddy, a family physician, and Dr. Erin Keely, an endocrinologist, who teamed up to create an award-winning new electronic consultation process. \u201cBoth [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":2802,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2800","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/posts\/2800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=2800"}],"version-history":[{"count":0,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/posts\/2800\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media\/2802"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=2800"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/categories?post=2800"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/tags?post=2800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}