{"id":5586,"date":"2016-11-09T11:40:43","date_gmt":"2016-11-09T16:40:43","guid":{"rendered":"http:\/\/52.229.122.34\/en\/?page_id=5586"},"modified":"2025-11-26T09:57:09","modified_gmt":"2025-11-26T14:57:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/privacy\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-baa8601 is-style-default\" data-block-id=\"baa8601\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c474cc8 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c474cc8\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c474cc8-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-c474cc8-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-a661ffb\" data-block-id=\"a661ffb\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-da1eccc\" id=\"what-is-privacy\" data-block-id=\"da1eccc\"><h4 class=\"stk-block-heading__text\">What is Privacy?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-56bbd78\" data-block-id=\"56bbd78\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-56bbd78\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-56-bbd-78-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-56-bbd-78-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a2b9a74 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"a2b9a74\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a2b9a74-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a2b9a74-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-82efe7e\" data-block-id=\"82efe7e\"><p class=\"stk-block-text__text\">Privacy is a person\u2019s claim to determine for him\/herself\/them when, how and to what extent information about him\/her\/them is communicated. Simply put, it is the right for an individual to determine who knows what about him\/her\/them, and what they do with the knowledge.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-501f7f5 is-style-default\" data-block-id=\"501f7f5\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-20b1fba stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"20b1fba\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-20b1fba-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-20b1fba-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f31e088\" data-block-id=\"f31e088\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-fe62d76\" id=\"what-is-the-personal-health-information-protection-act\" data-block-id=\"fe62d76\"><h4 class=\"stk-block-heading__text\">What is the Personal Health Information Protection Act?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d8c941e\" data-block-id=\"d8c941e\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d8c941e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-8-c-941-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-8-c-941-e-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-71bc137 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"71bc137\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-71bc137-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-71bc137-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-1b07621\" data-block-id=\"1b07621\"><p class=\"stk-block-text__text\">The Personal Health Information Protection Act, 2004 (PHIPA) is Ontario\u2019s new health-specific privacy legislation which applies to health information custodians such as hospitals. PHIPA governs the way personal health information may be collected, used and disclosed within the health-care system. PHIPA also confirms a patient\u2019s right to access one\u2019s own personal health information.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-755e38a is-style-default\" data-block-id=\"755e38a\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c5b038c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c5b038c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c5b038c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-c5b038c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-9210363\" data-block-id=\"9210363\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8edffef\" id=\"what-is-personal-health-information\" data-block-id=\"8edffef\"><h4 class=\"stk-block-heading__text\">What is Personal Health Information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c2037e6\" data-block-id=\"c2037e6\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c2037e6\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-2037-e-6-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-2037-e-6-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2e05fc3 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"2e05fc3\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2e05fc3-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2e05fc3-inner-blocks\">\n<p>Personal Health Information is \u201cidentifying information\u201d collected about an individual. It includes information about an individual\u2019s health or health-care history in relation to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The individual\u2019s physical or mental health, including family history<\/li>\n\n\n\n<li>The provision of health care to the individual<\/li>\n\n\n\n<li>Long-term care services<\/li>\n\n\n\n<li>The individual\u2019s health-care number<\/li>\n\n\n\n<li>Blood or body-part donations<\/li>\n\n\n\n<li>Payment or eligibility for health care; and<\/li>\n\n\n\n<li>The identity of a health-care provider or a substitute decision maker for the individual.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-d872737 is-style-default\" data-block-id=\"d872737\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0615e2b stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"0615e2b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0615e2b-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-0615e2b-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f367bb1\" data-block-id=\"f367bb1\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a29b8f5\" id=\"what-is-synthetic-data\" data-block-id=\"a29b8f5\"><h4 class=\"stk-block-heading__text\">What is Synthetic Data?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-4e40921\" data-block-id=\"4e40921\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-4e40921\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-e-40921-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-e-40921-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-846ef04 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"846ef04\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-846ef04-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-846ef04-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-99d8b98\" data-block-id=\"99d8b98\"><p class=\"stk-block-text__text\">The Ottawa Hospital uses a tool called MDClone that allows us to create \u201csynthetic data.\u201d Synthetic data is made-up data about made-up people.&nbsp; MDClone analyzes real patient data and makes up new patients with new data.&nbsp; The synthetic data is very realistic and can be used for some analysis such as research.&nbsp; Because it is made-up, it protects the privacy of the patients we serve.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-8541746 is-style-default\" data-block-id=\"8541746\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f6516fe stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f6516fe\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f6516fe-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-f6516fe-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-48b9ae4\" data-block-id=\"48b9ae4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d676e5f\" id=\"what-is-de-identified-patient-information\" data-block-id=\"d676e5f\"><h4 class=\"stk-block-heading__text\">What is de-identified patient information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-2a5733a\" data-block-id=\"2a5733a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-2a5733a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-a-5733-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-a-5733-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-71f10e4 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"71f10e4\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-71f10e4-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-71f10e4-inner-blocks\">\n<p>To \u201cde-identify\u201d patient information means to remove information that identifies the patient, such as their name or address.&nbsp; This allows us to use the information without knowing who the patient is, which helps protect the individual\u2019s privacy. When we de-identify the information, we can no longer tell who the patient is.<\/p>\n\n\n\n<p>When we de-identify patient information, we usually are analyzing it for research or to test new and innovative technology or processes.&nbsp; We also work with outside organizations to conduct research and to test new technology or processes with de-identified information. Where possible, we try to obtain direct benefits for our patients and the hospital when working with external organizations. If we do work with outside organizations, we have contracts with them to protect the de-identified information.<\/p>\n\n\n\n<p>See our Notice to Patients for more information about how de-identified patient information is used.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-60cd65f is-style-default\" data-block-id=\"60cd65f\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f92ff8f stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f92ff8f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f92ff8f-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-f92ff8f-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f0a3b60\" data-block-id=\"f0a3b60\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2b2e7a9\" id=\"how-does-the-ottawa-hospital-ensure-the-responsible-use-of-artificial-intelligence-in-its-operations\" data-block-id=\"2b2e7a9\"><h4 class=\"stk-block-heading__text\">How does The Ottawa Hospital ensure the responsible use of Artificial Intelligence in its operations?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-025de63\" data-block-id=\"025de63\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-025de63\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-025-de-63-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-025-de-63-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d5b235c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"d5b235c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d5b235c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d5b235c-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-5cd16d1\" data-block-id=\"5cd16d1\"><p class=\"stk-block-text__text\">The Ottawa Hospital has developed a comprehensive corporate policy on the use of artificial intelligence (AI) to ensure its responsible deployment across various operations.&nbsp; This policy includes a Framework for the Acceptable Use of AI at TOH, which outlines guidelines and best practices for using AI technologies.&nbsp;<\/p><\/div>\n\n\n\n<p>The hospital has already integrated AI into its operations, such as using an AI scribe called Microsoft Dax CoPilot for ambient voice capture during patient visits and the Digital Teammate to assist patients, families, and clinical teams with education and access to the health-care system.<\/p>\n\n\n\n<p>When we contract with third parties to use AI, we ensure their practice comply with Ontario privacy legislation. Before using an AI scribe for patient care, we will always ask for permission from the patient and explain what it means. Additionally, the hospital conducts regular reviews and assessments of AI technologies used in research projects to ensure compliance, reliability, security, and the integrity of research data.&nbsp; These measures help mitigate potential risks and support responsible AI use in both clinical and research settings<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-16f6049 is-style-default\" data-block-id=\"16f6049\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-159917d stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"159917d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-159917d-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-159917d-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-81373a5\" data-block-id=\"81373a5\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a87c961\" id=\"what-is-a-health-information-custodian\" data-block-id=\"a87c961\"><h4 class=\"stk-block-heading__text\">What is a health information custodian?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d8130f5\" data-block-id=\"d8130f5\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d8130f5\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-8130-f-5-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-8130-f-5-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-315a6c6 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"315a6c6\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-315a6c6-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-315a6c6-inner-blocks\">\n<p>A health information custodian is a listed individual or organization under PHIPA that, because of their power or duties, has custody or control of personal health information.<\/p>\n\n\n\n<p>Examples of health information custodians include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Health care practitioners (such as doctors, nurses, pharmacists, psychologists, spiritual care practitioners who are a part of a health care team, and dentists)<\/li>\n\n\n\n<li>Hospitals<\/li>\n\n\n\n<li>Psychiatric facilities<\/li>\n\n\n\n<li>Pharmacies<\/li>\n\n\n\n<li>Laboratories<\/li>\n\n\n\n<li>Nursing homes and long-term care facilities<\/li>\n\n\n\n<li>Retirement homes and homes for special care<\/li>\n\n\n\n<li>Community Access Centres<\/li>\n\n\n\n<li>Ambulance services<\/li>\n\n\n\n<li>Minister (and the Ministry) of Health and Long-Term Care.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-f715f21 is-style-default\" data-block-id=\"f715f21\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9659e89 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"9659e89\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9659e89-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-9659e89-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-2c96bbc\" data-block-id=\"2c96bbc\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-936e232\" id=\"what-is-the-circle-of-care\" data-block-id=\"936e232\"><h4 class=\"stk-block-heading__text\">What is the \u201ccircle of care\u201d?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-7328535\" data-block-id=\"7328535\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-7328535\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-7328535-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-7328535-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-596f81e stk-block-accordion__content\" data-v=\"4\" data-block-id=\"596f81e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-596f81e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-596f81e-inner-blocks\">\n<p>The \u201ccircle of care\u201d is not a defined term under PHIPA. It is a term of reference used to describe health information custodians and their authorized agents who are permitted to rely on an individual\u2019s implied consent when collecting, using, disclosing, or handling personal health information for the purpose of providing direct health care.<\/p>\n\n\n\n<p>In a physician\u2019s office, the circle of care includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Physicians<\/li>\n\n\n\n<li>Nurses<\/li>\n\n\n\n<li>Specialists or other health-care providers referred by the physician<\/li>\n\n\n\n<li>Health care professionals selected by the patient, such as a Pharmacist or Physiotherapist<\/li>\n<\/ul>\n\n\n\n<p>In a hospital, the circle of care includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attending physician<\/li>\n\n\n\n<li>Health-care team (i.e., residents, nurses, technicians, clinical clerks, spiritual care practitioners, and employees assigned to the patient) who have direct responsibilities of providing care to the individual.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-47128c6 is-style-default\" data-block-id=\"47128c6\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-999345c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"999345c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-999345c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-999345c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-fdded33\" data-block-id=\"fdded33\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-98e4850\" id=\"phipa-requires-that-hospitals-obtain-an-individuals-consent-to-collect-use-and-disclose-his-her-their-personal-health-information-how-will-the-ottawa-hospital-obtain-such-a-consent\" data-block-id=\"98e4850\"><h4 class=\"stk-block-heading__text\">PHIPA requires that hospitals obtain an individual\u2019s consent to collect, use and disclose his\/her\/their personal health information. How will The Ottawa Hospital obtain such a consent?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-bc3c858\" data-block-id=\"bc3c858\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-bc3c858\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bc-3-c-858-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bc-3-c-858-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-974f6e1 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"974f6e1\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-974f6e1-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-974f6e1-inner-blocks\">\n<p>In practice, the hospital is not required to obtain an individual\u2019s written or verbal consent every time personal health information is collected, used, or disclosed. PHIPA permits the hospital to assume implied consent where information is exchanged between custodians within the circle of care for the purpose of providing direct health care \u2013 unless a custodian is aware that an individual has expressly withheld or withdrawn his\/her consent.<\/p>\n\n\n\n<p>Consent may never be implied for an individual who specifies that his\/her\/their personal health information may not be collected, used or disclosed.<\/p>\n\n\n\n<p>Implied consent is also permitted if a health information custodian, such as The Ottawa Hospital, collects, uses, or discloses names or addresses for the purposes of fundraising.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9d69c2b is-style-default\" data-block-id=\"9d69c2b\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e4721bb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"e4721bb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e4721bb-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-e4721bb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-331a90b\" data-block-id=\"331a90b\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-571ee66\" id=\"what-is-the-difference-between-express-and-implied-consent\" data-block-id=\"571ee66\"><h4 class=\"stk-block-heading__text\">What is the difference between express and implied consent?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-501eefc\" data-block-id=\"501eefc\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-501eefc\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-501-eefc-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-501-eefc-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ac65e28 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"ac65e28\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ac65e28-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ac65e28-inner-blocks\">\n<p><strong>Express consent<\/strong>&nbsp;to the collection, use or disclosure of personal health information by a health information custodian is explicit and direct. It may be given verbally, in writing or by electronic means.<\/p>\n\n\n\n<p><strong>Implied consent<\/strong>&nbsp;permits a health-care custodian to infer from the surrounding circumstances that an individual would reasonably agree to the collection, use or disclosure of his\/her\/their personal health information.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4cb0c6c is-style-default\" data-block-id=\"4cb0c6c\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-24f853b stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"24f853b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-24f853b-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-24f853b-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-8c95afb\" data-block-id=\"8c95afb\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e0a0f71\" id=\"when-is-express-consent-required\" data-block-id=\"e0a0f71\"><h4 class=\"stk-block-heading__text\">When is express consent required?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-819e901\" data-block-id=\"819e901\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-819e901\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-819-e-901-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-819-e-901-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-26f8d17 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"26f8d17\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-26f8d17-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-26f8d17-inner-blocks\">\n<p>In certain circumstances, express consent will always be required:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>For disclosure of personal health information to an individual or organization that is not a health information custodian and is outside the circle of care. For example, a physician is not able to reasonably infer that an individual would consent to have his\/her\/their personal health information disclosed to third party, such as an insurance provider, who is considered to be outside the circle of care.<\/li>\n<\/ol>\n\n\n\n<p>The physician would be required to obtain the express consent of the individual to disclose personal health information to the insurance provider.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Express consent is required where information is disclosed by one custodian to another for a purpose other than providing or assisting in providing health care.<\/li>\n\n\n\n<li>Express consent is also required where a custodian:\n<ul class=\"wp-block-list\">\n<li>Collects, uses, or discloses personal health information other than an individual\u2019s name and mailing address for fundraising purposes<\/li>\n\n\n\n<li>Collects personal information for marketing research and activities<\/li>\n\n\n\n<li>Collects, uses, or discloses personal information for research purposes, unless certain conditions and restrictions are met<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-5cd882b is-style-default\" data-block-id=\"5cd882b\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b2202ca stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b2202ca\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b2202ca-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b2202ca-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-44e7d9c\" data-block-id=\"44e7d9c\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-74511dd\" id=\"does-toh-share-patient-information-electronically\" data-block-id=\"74511dd\"><h4 class=\"stk-block-heading__text\">Does TOH share patient information electronically?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-5aeb937\" data-block-id=\"5aeb937\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-5aeb937\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-aeb-937-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-aeb-937-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5341390 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5341390\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5341390-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5341390-inner-blocks\">\n<p>When you go to another healthcare organization, TOH may provide that healthcare organization with information about you to help your care.&nbsp; When you come to TOH, we may get information about you from other healthcare organizations to help your care.<\/p>\n\n\n\n<p>We often do this electronically such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We share patient information with our Atlas Alliance healthcare partner hospitals in real time through Epic.<\/li>\n\n\n\n<li>We provide patient data to regional databases in Ottawa area and provincial databases that other healthcare organizations can access to help your care. We also view patient information about you in these databases to help your care.<\/li>\n<\/ul>\n\n\n\n<p>Sharing patient information electronically because it means our doctors, nurses, and other healthcare providers have the most up-to-date information possible about you.<\/p>\n\n\n\n<p>TOH shares certain information with other health-care organizations through the Care Everywhere platform. Care Everywhere is a platform that allows healthcare organizations to exchange electronic medical records quickly and securely.\u00a0 This functionality is particularly useful during emergencies, enabling providers to coordinate care effectively.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-a1482f5 is-style-default\" data-block-id=\"a1482f5\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-16f6ac2 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"16f6ac2\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-16f6ac2-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-16f6ac2-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-33de82e\" data-block-id=\"33de82e\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7ee23ae\" id=\"why-do-you-need-my-email-address\" data-block-id=\"7ee23ae\"><h4 class=\"stk-block-heading__text\">Why do you need my email address?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-0511c2a\" data-block-id=\"0511c2a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-0511c2a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0511-c-2-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0511-c-2-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d5295f0 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"d5295f0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d5295f0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d5295f0-inner-blocks\">\n<p>We use your email address to send you information such as appointment reminders, surveys about your experience at the hospital, educational material, requisitions, or other information related to your visit.<\/p>\n\n\n\n<p>You do not have to agree to this.&nbsp; We can contact you instead by phone, MyChart, or letter mail.<\/p>\n\n\n\n<p>Remember emails are not protected in the same way that phone calls and letter mail are protected.&nbsp; You should be aware of the risks and terms associated with using emails for care.<\/p>\n\n\n\n<p>You can change your mind at any time and withdraw your consent to communicate via email by adjusting your preferences in MyChart.&nbsp; If you do not have access to MyChart, please contact Admitting \/ Patient Registration Departments at one of our campuses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Civic Campus \u2013 613-798-5555 ext. 18720<\/li>\n\n\n\n<li>Riverside Campus \u2013 613-738-8400 ext. 82231<\/li>\n\n\n\n<li>General Campus \u2013 613-737-8899 ext. 78800<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-cc813a2 is-style-default\" data-block-id=\"cc813a2\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f44871c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f44871c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f44871c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-f44871c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5689764\" data-block-id=\"5689764\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b154cf1\" id=\"what-are-the-risks-of-emailing-your-health-information\" data-block-id=\"b154cf1\"><h4 class=\"stk-block-heading__text\">What are the risks of emailing your health information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-808be23\" data-block-id=\"808be23\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-808be23\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-808-be-23-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-808-be-23-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-630784b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"630784b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-630784b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-630784b-inner-blocks\">\n<p>There are a few risks of you emailing your health information to us or us emailing your health information to you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email can be intercepted when it is being sent. Because it is not encrypted, it could be read.<\/li>\n\n\n\n<li>Email could be sent to the wrong email address accidentally.<\/li>\n\n\n\n<li>Your computer may not be secure. For example, it may not be password protected and someone could view the information in your email.<\/li>\n\n\n\n<li>We could receive a court order that requires us to produce the email.<\/li>\n<\/ul>\n\n\n\n<p><strong>A more secure way to send information to us is to sign up for MyChart.&nbsp; Visit the <a href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/mychart\/\">MyChart page<\/a> to find out how.<\/strong><\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-eec9bf7 is-style-default\" data-block-id=\"eec9bf7\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-17bb40d stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"17bb40d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-17bb40d-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-17bb40d-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5015e0a\" data-block-id=\"5015e0a\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-af3e875\" id=\"what-is-a-breach-of-privacy\" data-block-id=\"af3e875\"><h4 class=\"stk-block-heading__text\">What is a breach of Privacy?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-8e9505d\" data-block-id=\"8e9505d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-8e9505d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-e-9505-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-e-9505-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5a2ee81 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5a2ee81\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5a2ee81-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5a2ee81-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c131d04\" data-block-id=\"c131d04\"><p class=\"stk-block-text__text\">Breach of privacy, confidentiality or security refers to the unauthorized access, collection, use, or disclosure of any personal information or personal health information.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4e03289 is-style-default\" data-block-id=\"4e03289\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-101d0b5 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"101d0b5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-101d0b5-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-101d0b5-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-057dbf6\" data-block-id=\"057dbf6\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e736cb5\" id=\"are-individuals-permitted-to-access-their-own-personal-health-information\" data-block-id=\"e736cb5\"><h4 class=\"stk-block-heading__text\">Are individuals permitted to access their own personal health information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-ca3a594\" data-block-id=\"ca3a594\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-ca3a594\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ca-3-a-594-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ca-3-a-594-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ec399bf stk-block-accordion__content\" data-v=\"4\" data-block-id=\"ec399bf\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ec399bf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ec399bf-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-dccd6ca\" data-block-id=\"dccd6ca\"><p class=\"stk-block-text__text\">With limited exceptions, PHIPA provides individuals with a general right to access their own personal health information held by a health information custodian.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-afa5ca2 is-style-default\" data-block-id=\"afa5ca2\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-092620c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"092620c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-092620c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-092620c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3da2dd4\" data-block-id=\"3da2dd4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-10e6e2c\" id=\"how-does-an-individual-obtain-access-to-his-her-their-personal-health-information\" data-block-id=\"10e6e2c\"><h4 class=\"stk-block-heading__text\">How does an individual obtain access to his\/her\/their personal health information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-43dd4fc\" data-block-id=\"43dd4fc\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-43dd4fc\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-43-dd-4-fc-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-43-dd-4-fc-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c79fef5 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"c79fef5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c79fef5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c79fef5-inner-blocks\">\n<p>An individual may request access to his\/her\/their own personal health information by submitting a written request to the Health Records Department of the campus where they are receiving care.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4769432 is-style-default\" data-block-id=\"4769432\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b6b1497 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b6b1497\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b6b1497-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b6b1497-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-af93783\" data-block-id=\"af93783\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c367413\" id=\"can-the-husband-wife-of-a-patient-access-their-spouses-chart\" data-block-id=\"c367413\"><h4 class=\"stk-block-heading__text\">Can the husband\/wife of a patient access their spouse\u2019s chart?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c0479ef\" data-block-id=\"c0479ef\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c0479ef\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-0479-ef-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-0479-ef-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4b5f040 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"4b5f040\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4b5f040-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4b5f040-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-cda8c09\" data-block-id=\"cda8c09\"><p class=\"stk-block-text__text\">No, unless he\/she\/they has been designated Substitute Decision Maker and the hospital has evidence of that.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9ea6816 is-style-default\" data-block-id=\"9ea6816\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a2a2de8 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"a2a2de8\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a2a2de8-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-a2a2de8-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-7345ff3\" data-block-id=\"7345ff3\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-21e4e3d\" id=\"can-the-hospital-refuse-to-provide-access-to-an-individuals-personal-health-information\" data-block-id=\"21e4e3d\"><h4 class=\"stk-block-heading__text\">Can the hospital refuse to provide access to an individual\u2019s personal health information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-75790f2\" data-block-id=\"75790f2\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-75790f2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-75790-f-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-75790-f-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c51cddf stk-block-accordion__content\" data-v=\"4\" data-block-id=\"c51cddf\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c51cddf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c51cddf-inner-blocks\">\n<p>The hospital is responsible to assist individuals by providing access to their health records. However, it may refuse access in limited situations only, where for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The information in question is subject to legal privilege<\/li>\n\n\n\n<li>Its disclosure could reasonably be expected to result in a risk or serious bodily harm to a person<\/li>\n\n\n\n<li>The information was collected as part of an investigation, or<\/li>\n\n\n\n<li>Another law prohibits the disclosure of that information<\/li>\n\n\n\n<li>PHIPA permits the hospital to remove some of the information to allow partial access to the individual.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-35a9a3a is-style-default\" data-block-id=\"35a9a3a\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-35e4d28 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"35e4d28\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-35e4d28-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-35e4d28-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-e3b84a5\" data-block-id=\"e3b84a5\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a28cad5\" id=\"can-an-individual-correct-errors-in-his-her-their-personal-health-information-how-does-an-individual-correct-errors\" data-block-id=\"a28cad5\"><h4 class=\"stk-block-heading__text\">Can an individual correct errors in his\/her\/their personal health information? How does an individual correct errors?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-06a695f\" data-block-id=\"06a695f\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-06a695f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-06-a-695-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-06-a-695-f-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-64ed166 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"64ed166\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-64ed166-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-64ed166-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8b48a5a\" data-block-id=\"8b48a5a\"><p class=\"stk-block-text__text\">An individual who believes that his\/her\/their personal health information is incomplete or inaccurate, may request the hospital to correct his\/her\/their record. An individual seeking a correction to his\/her\/their personal health information is required to submit a written request to the hospital that must then respond within 30 days of receiving a correction request.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-05e2b7d is-style-default\" data-block-id=\"05e2b7d\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8359231 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"8359231\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8359231-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-8359231-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-10ff00c\" data-block-id=\"10ff00c\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-93d9119\" id=\"can-the-hospital-refuse-to-correct-an-individuals-personal-health-information\" data-block-id=\"93d9119\"><h4 class=\"stk-block-heading__text\">Can the hospital refuse to correct an individual\u2019s personal health information?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-2ede1b8\" data-block-id=\"2ede1b8\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-2ede1b8\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-ede-1-b-8-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-ede-1-b-8-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-eabc306 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"eabc306\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-eabc306-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-eabc306-inner-blocks\">\n<p>The hospital is obligated to correct personal health information where an individual demonstrates, to the satisfaction of the hospital, that the record is in fact inaccurate or incomplete and the individual gives the custodian the necessary information to correct the record.<\/p>\n\n\n\n<p>However, the hospital may refuse to correct personal health information that is a professional opinion or an observation of the health-care provider.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-7e8aace is-style-default\" data-block-id=\"7e8aace\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a1b87b7 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"a1b87b7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a1b87b7-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-a1b87b7-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-0251fc0\" data-block-id=\"0251fc0\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e7f84c7\" id=\"is-it-a-breach-of-privacy-if-physicians-send-personal-health-information-to-ohip-for-billing\" data-block-id=\"e7f84c7\"><h4 class=\"stk-block-heading__text\">Is it a breach of privacy if physicians send Personal Health Information to OHIP for billing?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-a67cc38\" data-block-id=\"a67cc38\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-a67cc38\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-67-cc-38-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-67-cc-38-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8d5e518 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"8d5e518\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8d5e518-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-8d5e518-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-28c349f\" data-block-id=\"28c349f\"><p class=\"stk-block-text__text\">No.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9011be0 is-style-default\" data-block-id=\"9011be0\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9ffc0fc stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"9ffc0fc\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9ffc0fc-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-9ffc0fc-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f6a5f93\" data-block-id=\"f6a5f93\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-387d154\" id=\"is-it-required-to-obtain-consent-from-the-patient-to-send-information-to-the-workplace-safety-amp-insurance-board-ws-amp-ib-regarding-their-treatment\" data-block-id=\"387d154\"><h4 class=\"stk-block-heading__text\">Is it required to obtain consent from the patient to send information to the Workplace Safety &amp; Insurance Board (WS&amp;IB) regarding their treatment?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-0542822\" data-block-id=\"0542822\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-0542822\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0542822-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0542822-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-33d227e stk-block-accordion__content\" data-v=\"4\" data-block-id=\"33d227e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-33d227e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-33d227e-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-92db433\" data-block-id=\"92db433\"><p class=\"stk-block-text__text\">No, under PHIPA there are disclosures that are allowed without consent, this is one of those disclosures.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-dca5264 is-style-default\" data-block-id=\"dca5264\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-41edf89 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"41edf89\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-41edf89-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-41edf89-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-38ba0d4\" data-block-id=\"38ba0d4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-36f9525\" id=\"if-i-am-referred-to-a-specialist-can-my-health-information-be-sent-to-the-specialist-and-back-to-my-family-doctor-without-my-consent\" data-block-id=\"36f9525\"><h4 class=\"stk-block-heading__text\">If I am referred to a specialist, can my health information be sent to the specialist and back to my family doctor without my consent?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c5fba5f\" data-block-id=\"c5fba5f\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c5fba5f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-5-fba-5-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-5-fba-5-f-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5f4f445 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5f4f445\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5f4f445-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5f4f445-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-6392799\" data-block-id=\"6392799\"><p class=\"stk-block-text__text\">Your health information can be sent to the specialist, who will, in turn, send a report to your referring doctor (i.e., family doctor). It is not necessary to obtain your consent. This is good clinical practice and appropriate for optimizing continuity of care.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-ff35c2a is-style-default\" data-block-id=\"ff35c2a\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a2639cb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"a2639cb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a2639cb-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-a2639cb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-d365f6b\" data-block-id=\"d365f6b\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a606861\" id=\"does-any-of-my-health-information-leave-canada\" data-block-id=\"a606861\"><h4 class=\"stk-block-heading__text\">Does any of my health information leave Canada?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-1c91725\" data-block-id=\"1c91725\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-1c91725\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1-c-91725-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1-c-91725-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-87c4b52 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"87c4b52\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-87c4b52-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-87c4b52-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a21fa51\" data-block-id=\"a21fa51\"><p class=\"stk-block-text__text\">While TOH takes steps to avoid processing or storage of data outside of Canada where possible, some support services are provided by vendors in the U.S. and subject to U.S. laws. In these cases, patient personal information is subject to the laws of the foreign jurisdiction which may be different, and less protective, than those of Canada.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>What is Privacy? Privacy is a person\u2019s claim to determine for him\/herself\/them when, how and to what extent information about him\/her\/them is communicated. Simply put, it is the right for an individual to determine who knows what about him\/her\/them, and what they do with the knowledge. What is the Personal Health Information Protection Act? The [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":260,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-5586","page","type-page","status-publish","hentry"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/5586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=5586"}],"version-history":[{"count":0,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/5586\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/260"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=5586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}