{"id":5295,"date":"2016-11-08T16:08:59","date_gmt":"2016-11-08T21:08:59","guid":{"rendered":"http:\/\/52.229.122.34\/en\/?page_id=5295"},"modified":"2024-12-23T17:07:45","modified_gmt":"2024-12-23T22:07:45","slug":"patient-rights-values","status":"publish","type":"page","link":"https:\/\/www.ottawahospital.on.ca\/en\/about-us\/patient-rights-values\/","title":{"rendered":"Patient Rights &amp; Values"},"content":{"rendered":"<p>The employees, physicians and volunteers of The Ottawa Hospital are committed to providing each patient with the world-class care, exceptional service and compassion that we would want for our loved ones. We hold ourselves accountable to high standards that are observable, measurable and apply to all departments and every role across our hospital.<\/p>\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-acdcff9 is-style-default\" data-block-id=\"acdcff9\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-754681a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"754681a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-754681a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-754681a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-24c1c26\" data-block-id=\"24c1c26\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2cc3264\" id=\"patient-rights-amp-responsibilities\" data-block-id=\"2cc3264\"><h4 class=\"stk-block-heading__text\">Patient Rights &amp; Responsibilities<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9620147\" data-block-id=\"9620147\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9620147\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9620147-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9620147-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-613d7f5 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"613d7f5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-613d7f5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-613d7f5-inner-blocks\">\n<p>The Ottawa Hospital believes that each person is a unique individual whose nature is physical, emotional, intellectual, spiritual and social, and who is entitled to dignity and respect, regardless of circumstances or condition.<\/p>\n\n\n\n<p>According to this philosophy, you \u2014 the patient \u2014 have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>receive courteous, competent and timely care;<\/li>\n\n\n\n<li>receive complete and current information regarding all aspects of your care in a manner that you understand;<\/li>\n\n\n\n<li>participate in the health care team in developing a treatment or care plan that addresses your needs;<\/li>\n\n\n\n<li>obtain a second medical opinion;<\/li>\n\n\n\n<li>expect that information gathered concerning your care will be treated in a confidential manner;<\/li>\n\n\n\n<li>if you wish, designate a person to represent or support you in making decisions about your treatment or care;<\/li>\n\n\n\n<li>become informed of the names and functions of all members of your health care team;<\/li>\n\n\n\n<li>be informed of the hospital policies that apply to you;<\/li>\n\n\n\n<li>express your concerns and receive a timely response;<\/li>\n\n\n\n<li>refuse treatments, except in circumstances stipulated by law (for example, for certain communicable diseases) and be informed of any possible medical consequences of such refusal;<\/li>\n\n\n\n<li>be acknowledged in the language of your choice (English or French); the hospital will provide, if possible, the services of an interpreter to ensure that communication with members of the health care team is possible.<\/li>\n<\/ul>\n\n\n\n<p>As a patient, it is your responsibility to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>provide accurate information about your past illnesses, previous hospitalizations and medications;<\/li>\n\n\n\n<li>be considerate of other patients\u2019 rights and property and ensure that you respect the hospital\u2019s policies, particularly with respect to noise and the smoking policy;<\/li>\n\n\n\n<li>treat those who look after your needs with courtesy and kindness, always understanding that their obligations toward other patients may limit their availability to you;<\/li>\n\n\n\n<li>ask questions about instructions received if these are not clear or cannot be followed;<\/li>\n\n\n\n<li>cooperate fully with hospital and medical staff to ensure the economical use of hospital facilities;<\/li>\n\n\n\n<li>inform your physician or your nurse if you are pregnant or if you suspect such a condition, so that they may consider the possible effect of certain tests or treatments prescribed;<\/li>\n\n\n\n<li>respect the drug and alcohol policy of the hospital which states that bringing or consuming non-prescribed drugs or alcohol in the hospital is strictly forbidden;<\/li>\n\n\n\n<li>respect hospital rules and regulations communicated to you;<\/li>\n\n\n\n<li>arrange settlement of any portion of your account not covered by your health insurance plan before leaving the hospital.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-57fa0b5 is-style-default\" data-block-id=\"57fa0b5\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b228feb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b228feb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b228feb-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b228feb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-cf3c77f\" data-block-id=\"cf3c77f\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ed27fb8\" id=\"patient-declaration-of-values\" data-block-id=\"ed27fb8\"><h4 class=\"stk-block-heading__text\">Patient Declaration of Values<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-6a45dbd\" data-block-id=\"6a45dbd\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-6a45dbd\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-a-45-dbd-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-a-45-dbd-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-029d664 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"029d664\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-029d664-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-029d664-inner-blocks\">\n<p>In keeping with the <a href=\"https:\/\/www.ontario.ca\/laws\/statute\/10e14\">Ontario Government\u2019s Excellent Care for All Act (ECFAA)<\/a>, The Ottawa Hospital is pleased to share its Patient Declaration of Values, which was created by patients, for patients.<\/p>\n\n\n\n<p>The Declaration was developed by The Ottawa Hospital\u2019s patient and family advisors and is an essential tool in our commitment to patient-centred care. It puts patients first by clearly stating the expectations within a health-care setting, and providing staff with a framework for care that reflects the values that matter most to patients and their families.<\/p>\n\n\n\n<p><strong>Click on the image below to view The Ottawa Hospital\u2019s Patient Declaration of Values.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2024\/07\/24_0036_COM_Patient-Declaration-of-Values-Poster_v4.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-22-at-1.48.29-PM.png\" alt=\"Our Promise \"\/><\/a><\/figure>\n<\/div><\/div><\/div><\/div>\n<\/details>\n","protected":false},"excerpt":{"rendered":"<p>The employees, physicians and volunteers of The Ottawa Hospital are committed to providing each patient with the world-class care, exceptional service and compassion that we would want for our loved ones. We hold ourselves accountable to high standards that are observable, measurable and apply to all departments and every role across our hospital. Patient Rights [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":72,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-5295","page","type-page","status-publish","hentry"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/5295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=5295"}],"version-history":[{"count":0,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/5295\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/72"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=5295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}