{"id":38098,"date":"2018-07-13T17:05:07","date_gmt":"2018-07-13T21:05:07","guid":{"rendered":"http:\/\/www.ottawahospital.on.ca\/?page_id=38098"},"modified":"2021-02-11T13:45:39","modified_gmt":"2021-02-11T18:45:39","slug":"youre-in-our-care","status":"publish","type":"page","link":"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/patient-and-family-care-guide\/youre-in-our-care\/","title":{"rendered":"You\u2019re in our care"},"content":{"rendered":"<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38440 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Admitting-Icon-150x150.jpg\" alt=\"Admitting Icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Admitting-Icon-150x150.jpg 150w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Admitting-Icon-100x100.jpg 100w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Admitting-Icon.jpg 257w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\n<div class=\"col-md-9\">\n<h2>Admitting information<\/h2>\n<p>Please bring these items when you come to the hospital:<\/p>\n<ul>\n<li>Your health card<\/li>\n<li>A green card from The Ottawa Hospital (if you have one)<\/li>\n<li>Your insurance policy company name, address and phone number<\/li>\n<li>A credit card number for any services that your insurance doesn\u2019t cover (you and your insurance company will receive a bill and the credit card will be charged only with your consent)<\/li>\n<li>Workplace Safety and Insurance Board (WSIB) file number and information about your accident (if you\u2019re in the hospital due to an accident at work)<\/li>\n<\/ul>\n<p>For more information, please contact the Admitting Department:<br \/>\nCivic Campus: 613-761-4131<br \/>\nGeneral Campus: 613-737-8200<br \/>\nRiverside Campus: 613-738-8400 ext. 82053 (7 a.m. to 5 p.m.)<\/p>\n<\/div>\n<\/div>\n<p><!-- \/.row --><\/p>\n<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38441 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Discharge-Icon-150x150.jpg\" alt=\"discharge icon with home\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Discharge-Icon-150x150.jpg 150w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Discharge-Icon-100x100.jpg 100w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Discharge-Icon.jpg 258w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\n<div class=\"col-md-9\">\n<h2>Discharge information<\/h2>\n<p><span style=\"font-size: 18px;\"><strong>Discharge time is 10 a.m.<\/strong><\/span><\/p>\n<p>Your patient care team will aim to give you one day&#8217;s notice of your discharge from the hospital. Please prepare for your discharge the night before. Try to arrange to leave on time. Please pay any extra costs for your stay before leaving the hospital.<\/p>\n<p><strong>Cashier\u2019s Office:<\/strong><br \/>\nPhone: 613-761-4444<br \/>\nMonday to Friday: 8 a.m. to 4 p.m.<\/p>\n<\/div>\n<\/div>\n<p><!-- \/.row --><\/p>\n<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38443 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Alternate-Icon-150x150.jpg\" alt=\"alternate icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Alternate-Icon-150x150.jpg 150w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Alternate-Icon-100x100.jpg 100w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Alternate-Icon.jpg 258w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\n<div class=\"col-md-9\">\n<h2 class=\"care-content-header\">Alternate level of care (ALC) copayment<\/h2>\n<p>If your doctor finds that you no longer need medical care in a hospital, and you can\u2019t go home, you will be designated as \u201calternate level of care\u201d (ALC). The ALC copayment \u2013 also called a \u2018fee\u2019 \u2013 applies only to patients waiting for a place in Long-Term Care or Complex Continuing Care. It may take a few days to figure out where you will go after you leave the hospital.<\/p>\n<p><strong>Once the best place has been decided, you will be charged the fee from the date that your doctor designates you as ALC.<\/strong><\/p>\n<ul>\n<li>The fee covers only room and board. All care by nurses, social workers etc. is still covered by provincial health insurance plans.<\/li>\n<li>The daily fee is based on income. A member of our social work team will provide cost details. If you feel you cannot afford it, you can take part in a Ministry of Health and Long-Term Care process that could reduce the rate. This process ensures that no patient has financial hardship from the fee.<\/li>\n<li>The ministry sets the fee rules. Your patient care team cannot change them. However, in special cases outlined by the ministry and the hospital, the rules can be changed to ensure no patient needs to pay unless able. Ask your social worker for details.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><!-- \/.row --><\/p>\n<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38448 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Family-Presence-Icon-1-150x150.jpg\" alt=\"a family of three icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Family-Presence-Icon-1-150x150.jpg 150w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Family-Presence-Icon-1-100x100.jpg 100w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Family-Presence-Icon-1.jpg 257w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\n<div class=\"col-md-9\">\n<h2>Family Presence<\/h2>\n<p>Families are welcome to visit patients at any time, 24 hours a day, as long as that\u2019s what the patient wants. It\u2019s good for patients when loved ones visit and stay in contact during a hospital stay. Please keep in mind that the patient care team needs to provide timely and effective care to all patients.<\/p>\n<p>Also, you, as well as other patients (in the same room or on that unit), need to rest and recover in a quiet and healing environment.<\/p>\n<p><span style=\"font-size: 18px;\"><strong>Quiet hours are between 10 p.m. and 6 a.m.<\/strong><\/span><\/p>\n<p>During this time, loved ones may enter only through the Paterson entrance at the Civic Campus or the Main Entrance at the General Campus. Loved ones will be asked to sign in to get a temporary visitor pass.<\/p>\n<p>Visits between 10 p.m. and 6 a.m. should be planned in advance with you and your care team. If your loved one is on a mental health unit, please talk to their doctor or care team about their treatment plan before visiting during hospital quiet hours (10 p.m. to 6 a.m.), since there may be additional restrictions.<\/p>\n<p><strong>Loved ones who feel unwell, have an infection or contagious disease or have any of the following symptoms should not come to the hospital: a cough, fever, runny nose, diarrhea, or vomiting.<\/strong><\/p>\n<\/div>\n<\/div>\n<p><!-- \/.row --><\/p>\n<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38446 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/08\/Where-to-Stay.png\" alt=\"stay with bed icon\" width=\"150\" height=\"150\" \/><\/div>\n<div class=\"col-md-9\">\n<h2 class=\"care-content-header\">Where to Stay<\/h2>\n<p>Whether you\u2019re on staff, getting outpatient care, or supporting a sick relative, our long and short-term room rentals offer a comfortable, affordable stay in the Ottawa area.<\/p>\n<p><strong>Interns\u2019 Residence<\/strong> (located on The Ottawa Hospital Civic Campus)<br \/>\n751 Parkdale Avenue, Ottawa ON K1Y 1J7<br \/>\n613-761-5434<br \/>\nMonday-Friday: 8 a.m. to 4 p.m.<br \/>\nToll-Free: 855-366-3082<br \/>\nemail: <a href=\"mailto:internresidence@toh.ca\">internresidence@toh.ca<\/a><\/p>\n<p><strong>Rotel<\/strong> (located in The Ottawa Hospital General Campus area)<br \/>\n411 Smyth Road, Ottawa ON K1H 8M8<br \/>\n613-733-1412<br \/>\nMonday-Friday: 8 a.m. to 4 p.m.<br \/>\nToll-Free: 1-800-267-4700<br \/>\nemail: <a href=\"mailto:rotel@magma.ca\">rotel@magma.ca<\/a><br \/>\nwebsite: <a href=\"https:\/\/rotel.ca\/\">Rotel<\/a><\/p>\n<\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38445 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Patient-Advisor-Icon-150x150.jpg\" alt=\"patient advisor icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Patient-Advisor-Icon-150x150.jpg 150w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Patient-Advisor-Icon-100x100.jpg 100w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Patient-Advisor-Icon.jpg 257w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\n<div class=\"col-md-9\">\n<h2>Become a patient and family advisor<\/h2>\n<p>Patient and family advisors provide a voice that represents those who receive care at The Ottawa Hospital. If you want to share suggestions, propose solutions or improve care for others based on your experience as a patient or family member, please contact Patient Advocacy.<\/p>\n<p>Phone: 613-798-5555 ext. 13377<\/p>\n<p>Email: <a href=\"mailto:patientadvocacy@toh.ca\">Patient Advocacy<\/a><\/p>\n<\/div>\n<\/div>\n<p><!-- \/.row --><\/p>\n<div class=\"row\">\n<div class=\"col-md-2\"><img decoding=\"async\" class=\"img-responsive alignnone wp-image-38446 size-thumbnail\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Non-violent-Icon-150x150.jpg\" alt=\"non violent icon\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Non-violent-Icon-150x150.jpg 150w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Non-violent-Icon-100x100.jpg 100w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2018\/07\/Non-violent-Icon.jpg 258w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/div>\n<div class=\"col-md-9\">\n<h2 class=\"care-content-header\">Non-violent hospital<\/h2>\n<p><span style=\"font-size: 18px;\"><strong>Our employees, patients, and visitors deserve a safe hospital.<\/strong><\/span><\/p>\n<p>For everyone\u2019s safety, violent and aggressive behaviour, including verbal abuse and threats, are not tolerated.<\/p>\n<p>Security Services:<\/p>\n<p>Phone: 613-761-4888<\/p>\n<\/div>\n<\/div>\n<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-36822\"><form id=\"wpforms-form-36822\" class=\"wpforms-validate wpforms-form\" data-formid=\"36822\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/38098\" data-token=\"1b3485a9beb91220b66ba1e6afec75c0\" data-token-time=\"1777517938\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-36822-field_2-container\" class=\"wpforms-field 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depth-1\"  >Patient and Family Care Guide<\/option><option value=\"The Ottawa Hospital Foundation\"  class=\"choice-2 depth-1\"  >The Ottawa Hospital Foundation<\/option><option value=\"You&#039;re in our care\"  class=\"choice-3 depth-1\"  >You're in our care<\/option><option value=\"Your patient care team\"  class=\"choice-4 depth-1\"  >Your patient care team<\/option><option value=\"What to expect at The Ottawa Hospital\"  class=\"choice-5 depth-1\"  >What to expect at The Ottawa Hospital<\/option><option value=\"Safety at The Ottawa Hospital\"  class=\"choice-6 depth-1\"  >Safety at The Ottawa Hospital<\/option><option value=\"Quality Services\"  class=\"choice-7 depth-1\"  >Quality Services<\/option><option value=\"In your room\"  class=\"choice-8 depth-1\"  >In your room<\/option><option value=\"General Campus facilities and amenities\"  class=\"choice-9 depth-1\"  >General Campus facilities and amenities<\/option><option value=\"Civic Campus facilities and amenities\"  class=\"choice-10 depth-1\"  >Civic Campus facilities and amenities<\/option><option value=\"Parking, transit and taxis\"  class=\"choice-11 depth-1\"  >Parking, transit and taxis<\/option><\/select><\/div><div id=\"wpforms-36822-field_3-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-36822-field_3\">Your Feedback<\/label><textarea id=\"wpforms-36822-field_3\" class=\"wpforms-field-medium\" name=\"wpforms[fields][3]\" ><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"36822\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/38098\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-36822\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\n","protected":false},"excerpt":{"rendered":"<p>Admitting information Please bring these items when you come to the hospital: Your health card A green card from The Ottawa Hospital (if you have one) Your insurance policy company name, address and phone number A credit card number for any services that your insurance doesn\u2019t cover (you and your insurance company will receive a [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":38083,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-38098","page","type-page","status-publish","hentry"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/38098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=38098"}],"version-history":[{"count":0,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/38098\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/38083"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=38098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}