If you have questions, feedback or concerns about the care you or your family member is receiving, your health care team needs to know. Please don\u2019t hesitate to initiate a discussion with your nurse, your physician, or the clinical manager.<\/p>\n\n\n\n
If, after speaking to the health care team and the manager, you feel your case requires further attention, we invite you to contact the Patient Relations Department.<\/p>\n\n\n\n
The Department of Patient Relation\u2019s mission is to participate in achieving The Ottawa Hospital\u2019s vision by supporting the creation of optimal patient and family experiences and by promoting the active management of patient inquiries, feedback, and concerns.<\/p>\n\n\n\n
The Excellent Care for All Act (ECFAA, 2010) requires that all hospitals in Ontario have a patient relations process. Additionally, Section 11 of the Accessibility for Ontarians with Disabilities Act (AODA, 2005) Integrated Accessibility Standards Regulation requires the feedback process be accessible to persons with disabilities and for the hospital to provide or arrange for the provision of accessible formats and communication supports, upon request. <\/p>\n\n\n\n
The Department of Patient Relations is made up of professionals from various health care backgrounds who possess a wide range of skills and expertise. We strive to\u2026<\/p>\n\n\n\n
Our Patient Relations team also manages questions, feedback, or concerns regarding our French language services.<\/p>\n\n\n\n
If your concern or compliment is related to care at the University of Ottawa Heart Institute, please contact them directly: Patient Relations | University of Ottawa Heart Institute<\/a>.<\/p>\n\n\n\n Telephone:<\/strong> 613-798-5555 ext. 13377 Hours:<\/strong> Monday-Friday, 8 a.m. \u2013 4 p.m.<\/p>\n\n\n\n Please Note:<\/strong> The Department of Patient Relations is a non urgent service that is unavailable in the evenings, weekends, and statutory holidays. If you are currently not admitted and this is an emergency, please call 911 immediately or present to your nearest emergency room.<\/p>\n\n\n\n Do you use sign language as your preferred method of communication? Do you want to ask a question, share a compliment or file a concern about services here at The Ottawa Hospital? You can use this \u201cFeedback form<\/a>\u201d or contact Patient Relations at 613-798-5555, ext. 13377 by using the <\/i> free SRV Canada VRS service. Your feedback is important to us. Reach us today.<\/p>\n<\/div>\n Do you need information in another format?<\/strong> <\/p>\n","protected":false},"excerpt":{"rendered":" Welcome to the Department of Patient Relations If you have questions, feedback or concerns about the care you or your family member is receiving, your health care team needs to know. Please don\u2019t hesitate to initiate a discussion with your nurse, your physician, or the clinical manager. If, after speaking to the health care team […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":82,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-254","page","type-page","status-publish","hentry"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=254"}],"version-history":[{"count":0,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/254\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/82"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Contact us \u2013 We value your feedback!<\/h2>\n\n\n\n
Fax: <\/strong>613-761-5469
Online Feedback Form<\/strong>: fill out our feedback form<\/a>
Mail:<\/strong> Box 133 – The Ottawa Hospital Civic Campus
c\/o Department of Patient Relations
1053 Carling Avenue,
Ottawa, ON. K1Y 4E9<\/p>\n\n\n\n
\n\nIf you have a disability and would like information in a different format, please ask us. We will work with you to create the format that\u2019s best for you. We are happy to support the Accessibility for Ontarians with Disabilities Act (2005). Please send your request to accessibility@toh.ca<\/a> or call 613-737-8899 extension 18680.\n<\/p>\n<\/div>\n\n\n\n