{"id":24837,"date":"2017-04-06T14:43:21","date_gmt":"2017-04-06T18:43:21","guid":{"rendered":"http:\/\/toh.wpengine.com\/en\/?page_id=24837"},"modified":"2026-03-06T13:26:28","modified_gmt":"2026-03-06T18:26:28","slug":"mychart","status":"publish","type":"page","link":"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/mychart\/","title":{"rendered":"MyChart"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"740\" height=\"330\" src=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2019\/12\/MyChart-740_330-1.jpg\" alt=\"MyChart\" class=\"wp-image-51130\" srcset=\"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2019\/12\/MyChart-740_330-1.jpg 740w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2019\/12\/MyChart-740_330-1-600x268.jpg 600w, https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2019\/12\/MyChart-740_330-1-300x134.jpg 300w\" sizes=\"(max-width: 740px) 100vw, 740px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"contact-text-inner toh-blue\">\n<p class=\"contact-text\">Have a question that\u2019s not answered here?<br>Please call our MyChart Support Line at 613-798-5555 ext. 77219, or email<\/p>\n<p><a class=\"email-btn\" href=\"mailto:mychart@toh.ca\">mychart@toh.ca<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"border-blue\">\n<h2>Now&nbsp;Live: Pay Your Hospital Bills in MyChart<\/h2>\n<p>You can now pay your hospital bills right in MyChart \u2014 no need to call or visit the Finance Department.&nbsp;&nbsp;Just log in to your MyChart account or use the new \u201cPay as Guest\u201d option.&nbsp;&nbsp;Paying your bills is now simpler and faster.<\/p>\n<h3>Why pay your bill through MyChart?<\/h3>\n<ul>\n<li><strong>Secure: <\/strong> Your payment information is kept safe with special protection. Your credit card information is never stored in MyChart or at The Ottawa Hospital.<\/li>\n<li><strong>Convenient:<\/strong> &nbsp;Check your balance, view your payments and download receipts for insurance or tax purposes \u2014 all in one place, anytime.<\/li>\n<li><strong>Flexible: <\/strong> You can&nbsp;choose how and when you&nbsp;want to&nbsp;pay.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/epicapps.toh.ca\/mychart\/Authentication\/Login?\">Log in&nbsp;to MyChart<\/a>&nbsp;and start managing your bills today!&nbsp; &nbsp;<\/p>\n<p>For more information, visit&nbsp;the&nbsp;<a href=\"#faq\">MyChart FAQ&nbsp;section<\/a>.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is MyChart?<\/h2>\n\n\n\n<p><a href=\"https:\/\/epicapps.toh.ca\/mychart\"><span data-contrast=\"none\">MyChart<\/span><\/a><span data-contrast=\"auto\">\u202fis&nbsp;a free, secure website and mobile application you can use to access your information from your medical records&nbsp;and pay your hospital bills&nbsp;online.&nbsp;You can also view and manage certain information about your health.\u202f With MyChart, you can:<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"auto\">See the details of future appointments and pre-check-in for them<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Receive appointment reminders<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">View after-visit summaries<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Have instant access to&nbsp;finalized&nbsp;test results<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">View most notes from your doctor<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Download letters from your doctor that you have asked for (such as a note to miss work or school)<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Answer questionnaires from the comfort of your own home<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Update your medication, allergies, and other health issues<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Manage a loved one\u2019s care<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Review your health insurance information<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">View your hospital statements and outstanding balances<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Pay your hospital bills and view your full payment history<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Access and download your receipts, including itemized receipts for insurance or tax purposes\u202f<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Set up,\u202fmodify, or review payment plans\u202f<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n\n\n\n<li><span data-contrast=\"auto\">Make changes to your personal information<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-contrast=\"auto\">If you are accessing MyChart from outside Canada,&nbsp;please be advised that your&nbsp;Personal Health Information may be transferred over and&nbsp;maintained&nbsp;on computer servers outside of Canada where&nbsp;the privacy laws may not be as protective.<\/span><span data-ccp-props=\"{}\">&nbsp;<\/span><\/p>\n\n\n\n<p class=\"text-center paddingtop20 paddingbottom20\"><a class=\"btn_endeavour\" href=\"https:\/\/epicapps.toh.ca\/mychart\/\" target=\"_blank\" rel=\"noopener\">MyChart Login<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Updated Patient Email Policy<\/h2>\n\n\n\n<p>If you have an email address on file through your patient chart in our electronic health record system, you may be contacted by the hospital about test results, medical advice, appointment confirmations or patient surveys. If you would like to opt out of these emails, you can do so through the following options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Update your Communications Preferences in <a href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/mychart\/\">your MyChart<\/a> settings, or<\/li>\n\n\n\n<li>Call us for help at 613-798-5555 ext. 77219, or email <a href=\"mailto:mychart@toh.ca\">mychart@toh.ca<\/a><\/li>\n<\/ul>\n\n\n\n<p>Your email will remain private and may only be used for communicating information regarding your health and\/or patient experience.<\/p>\n\n\n\n<div class=\"border-blue\">\n<p><strong>PLEASE NOTE: Do not email your hospital or health care provider in urgent or emergency situations. Please call 9-1-1.<\/strong><\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Welcome to MyChart: A Quick User Guide<\/h2>\n\n\n\n<p>Are you new to using MyChart? In this video, you will learn how to navigate various features and customize your homepage to help you find important health information more easily. Features covered include creating homepage shortcuts, how the search and navigation features help you quickly find information and how to use the Health Feed. Additionally, you will learn where to find your billing summary and how to make online payments, payment plans and generate an itemized bill. Discover how to make the most of MyChart.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Welcome to MyChart: A Quick User Guide\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/XbIK7gph-0I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faq\">FAQs<\/h2>\n\n\n\n<p>Click on a subject to see FAQs.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">General<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-ba298eb is-style-default\" data-block-id=\"ba298eb\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a2abbb0 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"a2abbb0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a2abbb0-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-a2abbb0-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-b29621b\" data-block-id=\"b29621b\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e68fd98\" id=\"strong-how-can-i-pay-hospital-invoices-through-my-chart-strong\" data-block-id=\"e68fd98\"><h4 class=\"stk-block-heading__text\"><strong>What is MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-78d0292\" data-block-id=\"78d0292\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-78d0292\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-78-d-0292-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-78-d-0292-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b5dc6e5 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b5dc6e5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b5dc6e5-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b5dc6e5-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-136402f\" data-block-id=\"136402f\"><p class=\"stk-block-text__text\">MyChart is a free, secure website and mobile application you can use to access your information from your medical records. You can also view and manage certain information about your health.&nbsp; With MyChart, you can:<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See the details of future appointments and pre-check-in for them<\/li>\n\n\n\n<li>Receive appointment reminders<\/li>\n\n\n\n<li>View after-visit summaries<\/li>\n\n\n\n<li>Have instant access to finalized test results<\/li>\n\n\n\n<li>View most notes from your doctor<\/li>\n\n\n\n<li>Download letters from your doctor that you have asked for (such as a note to miss work or school)<\/li>\n\n\n\n<li>Answer questionnaires from the comfort of your own home<\/li>\n\n\n\n<li>Update your medication, allergies, and other health issues<\/li>\n\n\n\n<li>Manage a loved one\u2019s care<\/li>\n\n\n\n<li>Review your health insurance information<\/li>\n\n\n\n<li>Review bills that need to be paid<\/li>\n\n\n\n<li>Make changes to your personal information<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-e366b81 is-style-default\" data-block-id=\"e366b81\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dc19fc6 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"dc19fc6\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dc19fc6-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-dc19fc6-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-63dae7d\" data-block-id=\"63dae7d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-fedfc62\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-2-a-why-should-i-use-my-chart-a-a\" data-block-id=\"fedfc62\"><h4 class=\"stk-block-heading__text\"><strong>Is there a fee to use MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-de7eb13\" data-block-id=\"de7eb13\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-de7eb13\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-de-7-eb-13-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-de-7-eb-13-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b74b315 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b74b315\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b74b315-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b74b315-inner-blocks\">\n<p>No. MyChart is a free service offered to our patients.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-a0bf174 is-style-default\" data-block-id=\"a0bf174\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f2ede02 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f2ede02\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f2ede02-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-f2ede02-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-dadf5e8\" data-block-id=\"dadf5e8\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a70a6a2\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-3-a-what-is-pre-registration-a-a\" data-block-id=\"a70a6a2\"><h4 class=\"stk-block-heading__text\"><strong>Why should I use MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9413852\" data-block-id=\"9413852\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9413852\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9413852-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9413852-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f437b6f stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f437b6f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f437b6f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f437b6f-inner-blocks\">\n<p>Many patients find MyChart useful because it is an easy way for them to access their health information.&nbsp; When they have the information they need, patients tend to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Feel better informed about their health<\/li>\n\n\n\n<li>Make better decisions about their health<\/li>\n\n\n\n<li>Have more impactful conversations with their doctor<\/li>\n\n\n\n<li>Talk to their doctor about their wellness<\/li>\n\n\n\n<li>Make the most of their visit with their doctor<\/li>\n<\/ul>\n\n\n\n<p>Reviewing information on MyChart also helps to make sure their health information is correct, which reduces errors in their health record.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-d8a0e61 is-style-default\" data-block-id=\"d8a0e61\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0b2cba7 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"0b2cba7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0b2cba7-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-0b2cba7-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-6265ba0\" data-block-id=\"6265ba0\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-4f46a8f\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-4-a-can-i-schedule-an-appointment-through-my-chart-a-a\" data-block-id=\"4f46a8f\"><h4 class=\"stk-block-heading__text\"><strong>What is Pre-Registration?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-bce4e6d\" data-block-id=\"bce4e6d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-bce4e6d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bce-4-e-6-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bce-4-e-6-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9836eaf stk-block-accordion__content\" data-v=\"4\" data-block-id=\"9836eaf\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9836eaf-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9836eaf-inner-blocks\">\n<p>Pre-Registration in&nbsp;MyChart allows you to register online 1 week prior to your visit. Registration options, such as updating your health problems, medications, allergies, emergency contacts, family physician, as well as fill out any pre-visit questionnaire, appear on the Appointment Details page for upcoming appointments.&nbsp;<\/p>\n\n\n\n<p>Pre-registering for your appointment online will make it faster for you to check-in when you come to the clinic.&nbsp; Providing your up-to-date information during pre-registration ensures that your health record is accurate and complete. This allows us to focus more time on your health concerns during your visit.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-88ad22c is-style-default\" data-block-id=\"88ad22c\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e6ab070 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"e6ab070\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e6ab070-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-e6ab070-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-fbf653c\" data-block-id=\"fbf653c\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e013231\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-how-does-it-work-a\" data-block-id=\"e013231\"><h4 class=\"stk-block-heading__text\"><strong>Can I schedule an appointment through MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-73182cb\" data-block-id=\"73182cb\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-73182cb\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-73182-cb-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-73182-cb-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e69ba72 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"e69ba72\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e69ba72-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e69ba72-inner-blocks\">\n<p>Some patients who use MyChart now have the option of scheduling their next clinic appointment. At this time, this option is available to some patients in clinics that are part of our pilot project to see if the improvements we are making are working well. If the improvements are working well, this option may be available to more patients in the future.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">&nbsp;How does it work?<\/h4>\n\n\n\n<p>Once your doctor creates an appointment order and enters it in the system, you will receive an email notification. You can log into MyChart, view the appointment details, and choose a convenient time using the search tools provided. After confirming your personal information, you can complete the appointment by clicking \u201cSchedule it.\u201d Confirmation of your scheduled appointment will be visible under the \u2018Visits\u2019 tab in MyChart.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-950f4d6 is-style-default\" data-block-id=\"950f4d6\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-cb5f193 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"cb5f193\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-cb5f193-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-cb5f193-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-80808b4\" data-block-id=\"80808b4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7f6ffc5\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-is-there-a-waitlist-i-can-join-if-i-want-an-earlier-appointment-a-a\" data-block-id=\"7f6ffc5\"><h4 class=\"stk-block-heading__text\"><strong>Is there a waitlist I can join if I want an earlier appointment?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d1155fe\" data-block-id=\"d1155fe\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d1155fe\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-1155-fe-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-1155-fe-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4a88e17 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"4a88e17\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4a88e17-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4a88e17-inner-blocks\">\n<p>Yes. You can opt to join a waitlist when you schedule an appointment. If an earlier spot opens up due to a cancellation, MyChart will notify you.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-321a34b is-style-default\" data-block-id=\"321a34b\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-49203eb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"49203eb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-49203eb-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-49203eb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-765ab2a\" data-block-id=\"765ab2a\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ba877a3\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-how-do-i-schedule-the-new-appointment-that-was-offered-to-me-via-the-waitlist-a-a\" data-block-id=\"ba877a3\"><h4 class=\"stk-block-heading__text\"><strong>How do I schedule the new appointment that was offered to me via the waitlist?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d050b9e\" data-block-id=\"d050b9e\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d050b9e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-050-b-9-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-050-b-9-e-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7f43f8a stk-block-accordion__content\" data-v=\"4\" data-block-id=\"7f43f8a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7f43f8a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7f43f8a-inner-blocks\">\n<p>When you are on the waitlist and a new appointment becomes available, MyChart will send you a notification. You can see the new appointment details and expiration by clicking on this notification and signing into MyChart. If the new time suits you, click \u2018accept new time\u2019 to confirm, and your original appointment will be automatically cancelled. If it doesn\u2019t work, select \u2018keep existing time\u2019 to keep your original appointment.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Signing up<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-483a8cf is-style-default\" data-block-id=\"483a8cf\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-928423a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"928423a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-928423a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-928423a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-525e470\" data-block-id=\"525e470\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9e320cc\" id=\"strong-how-can-i-pay-hospital-invoices-through-my-chart-strong\" data-block-id=\"9e320cc\"><h4 class=\"stk-block-heading__text\"><strong>How do I sign up for MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-96837b4\" data-block-id=\"96837b4\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-96837b4\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-96837-b-4-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-96837-b-4-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a113389 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"a113389\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a113389-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a113389-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3c94c2d\" data-block-id=\"3c94c2d\"><p class=\"stk-block-text__text\">You can sign up for a MyChart account by using a activation code that is just for you.&nbsp; You can get an activation code by:<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asking the registration clerk for one at your next appointment; they will send a code with instructions to your registered email address,<\/li>\n\n\n\n<li>Using the MyChart activation code on your After-Visit Summary, or<\/li>\n\n\n\n<li>Completing the online registration form found on the MyChart login page. Click on <strong>Sign Up now<\/strong>, under New User, then click on <a href=\"https:\/\/epicapps.toh.ca\/mychart\/Signup\"><strong>Sign Up Online<\/strong><\/a><strong>.<\/strong><\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-046ab33 is-style-default\" data-block-id=\"046ab33\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-29a3aea stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"29a3aea\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-29a3aea-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-29a3aea-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-2d50de1\" data-block-id=\"2d50de1\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-4954fed\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-2-a-why-should-i-use-my-chart-a-a\" data-block-id=\"4954fed\"><h4 class=\"stk-block-heading__text\"><strong>I just received my activation code. Now what?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-237d259\" data-block-id=\"237d259\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-237d259\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-237-d-259-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-237-d-259-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-875f15a stk-block-accordion__content\" data-v=\"4\" data-block-id=\"875f15a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-875f15a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-875f15a-inner-blocks\">\n<ol class=\"wp-block-list\">\n<li>From the&nbsp;<a href=\"https:\/\/epicapps.toh.ca\/mychart\/Authentication\/Login?\" target=\"_blank\" rel=\"noreferrer noopener\">MyChart login page<\/a>, go to the \u201cNew User\u201d section and click \u201cSign Up Now.\u201d<\/li>\n\n\n\n<li>Enter your activation code (if not automatically entered) and other personal verification information, such as your health card number and your date of birth.<\/li>\n\n\n\n<li>On the next page, choose the following:\n<ul class=\"wp-block-list\">\n<li>MyChart username. This should be something that others wouldn\u2019t be likely to guess but easy for you to remember.<\/li>\n\n\n\n<li>Password. Your password must be at least eight characters long and include at least one character or a number and must be different from your username. Choose a password that you don\u2019t use for other websites.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>On the next page, choose whether you want to receive an email when there is new information available in your MyChart account. If you choose to receive email alerts, enter your email address.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-09b81cf is-style-default\" data-block-id=\"09b81cf\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-db0bfde stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"db0bfde\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-db0bfde-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-db0bfde-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-4f02057\" data-block-id=\"4f02057\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d07eebe\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-3-a-what-is-pre-registration-a-a\" data-block-id=\"d07eebe\"><h4 class=\"stk-block-heading__text\"><strong>How long will the activation code be valid for?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-bbf855f\" data-block-id=\"bbf855f\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-bbf855f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bbf-855-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bbf-855-f-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a379c50 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"a379c50\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a379c50-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a379c50-inner-blocks\">\n<p>To protect your health information, the activation code will expire after 14 days of it being issued. To receive a new code, contact <a href=\"#support\">MyChart Support<\/a> or ask for access at your next appointment.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-1585810 is-style-default\" data-block-id=\"1585810\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-eae31f9 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"eae31f9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-eae31f9-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-eae31f9-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-48c7459\" data-block-id=\"48c7459\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-30a1f3a\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-4-a-can-i-schedule-an-appointment-through-my-chart-a-a\" data-block-id=\"30a1f3a\"><h4 class=\"stk-block-heading__text\"><strong>Why should I have an email address to use MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d18af68\" data-block-id=\"d18af68\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d18af68\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-18-af-68-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-18-af-68-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b7ca3e1 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b7ca3e1\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b7ca3e1-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b7ca3e1-inner-blocks\">\n<p>If you choose yes to option 4 above, you will receive an email whenever new information is in your MyChart account. You would also need an email address to reset your password and\/or username for MyChart.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-43ffc01 is-style-default\" data-block-id=\"43ffc01\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-180422b stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"180422b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-180422b-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-180422b-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-294b2ef\" data-block-id=\"294b2ef\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8eaa5f9\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-how-does-it-work-a\" data-block-id=\"8eaa5f9\"><h4 class=\"stk-block-heading__text\"><strong>What do I need to use MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-e60ac8d\" data-block-id=\"e60ac8d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-e60ac8d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-e-60-ac-8-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-e-60-ac-8-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ea93076 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"ea93076\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ea93076-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ea93076-inner-blocks\">\n<p>To use the desktop version of MyChart, you will need:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A device (phone, tablet or computer) that connects to the Internet.<\/li>\n\n\n\n<li>An up-to-date browser (such as Google Chrome or Firefox).<\/li>\n\n\n\n<li>Your log-in information.<\/li>\n<\/ul>\n\n\n\n<p>To use the mobile MyChart app, you will need:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A smart phone.<\/li>\n\n\n\n<li>Access to the internet to install the app.<\/li>\n\n\n\n<li>Your log-in information.<\/li>\n<\/ul>\n\n\n\n<p>Some updates to MyChart require a more recent version of IOS. To take advantage of these updates, please ensure your device is running the IOS 16.2 software version or later. If you have a previous version, you will still be able to use MyChart without the most recent updates.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-c7cb8d4 is-style-default\" data-block-id=\"c7cb8d4\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1b943c5 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"1b943c5\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1b943c5-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-1b943c5-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-a2d53ba\" data-block-id=\"a2d53ba\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6e9f923\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-is-there-a-waitlist-i-can-join-if-i-want-an-earlier-appointment-a-a\" data-block-id=\"6e9f923\"><h4 class=\"stk-block-heading__text\"><strong>How do I install the MyChart app?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-0edbb6d\" data-block-id=\"0edbb6d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-0edbb6d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-edbb-6-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0-edbb-6-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f20e54c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f20e54c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f20e54c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f20e54c-inner-blocks\">\n<p>To install the MyChart app, go to the App Store or Google Play Store and search for \u201cMyChart.\u201d Please select the name of the organization where you receive care before signing in. If you selected the wrong organization, click \u201cSwitch organization\u201d above the log-in details.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-e18b09a is-style-default\" data-block-id=\"e18b09a\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b66dc47 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b66dc47\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b66dc47-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b66dc47-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-8e080a2\" data-block-id=\"8e080a2\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-42f428a\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-how-do-i-schedule-the-new-appointment-that-was-offered-to-me-via-the-waitlist-a-a\" data-block-id=\"42f428a\"><h4 class=\"stk-block-heading__text\"><strong>Can I sign up on behalf of a loved one?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-2b4c4ff\" data-block-id=\"2b4c4ff\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-2b4c4ff\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-b-4-c-4-ff-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-b-4-c-4-ff-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6f3014c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"6f3014c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6f3014c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-6f3014c-inner-blocks\">\n<p>Only the patient or their designated power of attorney for medical purposes can request access to MyChart. In some cases, a substitute decision maker can also access a patient\u2019s MyChart account. The organization may require legal documents before granting access to a substitute decision-maker.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-0a4f86c is-style-default\" data-block-id=\"0a4f86c\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-94e075f stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"94e075f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-94e075f-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-94e075f-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-b1f6bd7\" data-block-id=\"b1f6bd7\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-ce16767\" id=\"strong-how-old-must-i-be-to-have-a-my-chart-account-strong\" data-block-id=\"ce16767\"><h4 class=\"stk-block-heading__text\"><strong>How old must I be to have a MyChart account?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-daf2c30\" data-block-id=\"daf2c30\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-daf2c30\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-daf-2-c-30-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-daf-2-c-30-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3216feb stk-block-accordion__content\" data-v=\"4\" data-block-id=\"3216feb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3216feb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3216feb-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-9ce410a\" data-block-id=\"9ce410a\"><p class=\"stk-block-text__text\">You can have your own MyChart account at the age of 12. Parents of children under the age of 12 have control over the account through Proxy.<\/p><\/div>\n\n\n\n<p>The partner sites recognize that informed consent for access to personal health information can sometimes be sensitive and challenging for children transitioning to adulthood. For this reason, MyChart deactivates patient accounts at various age milestones.&nbsp; This gives young patients time to re-evaluate who they want to have access to their MyChart account.<\/p>\n\n\n\n<p>When a patient reaches the age of 12, all access to MyChart is revoked and the patient must request access to their own MyChart account.<\/p>\n\n\n\n<p>At the age of 16, all access to MyChart is again revoked and the patient must resubmit an access request.<\/p>\n\n\n\n<p>At the age of 19, all access to MyChart is again revoked and the patient must resubmit an access request.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9939b9f is-style-default\" data-block-id=\"9939b9f\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3732172 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"3732172\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3732172-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-3732172-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-dfb3e48\" data-block-id=\"dfb3e48\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b12cebf\" id=\"strong-how-do-i-login-to-my-chart-strong\" data-block-id=\"b12cebf\"><h4 class=\"stk-block-heading__text\"><strong>How do I login to MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-041a68b\" data-block-id=\"041a68b\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-041a68b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-041-a-68-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-041-a-68-b-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5086fbe stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5086fbe\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5086fbe-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5086fbe-inner-blocks\">\n<ol class=\"wp-block-list\">\n<li>In your web browser, search for&nbsp;<a href=\"https:\/\/epicapps.toh.ca\/mychart\" target=\"_blank\" rel=\"noreferrer noopener\">Epic MyChart<\/a>&nbsp;to access the login page.<\/li>\n\n\n\n<li>Enter your MyChart username and password and click Sign In.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-e4cc031 is-style-default\" data-block-id=\"e4cc031\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b025d33 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b025d33\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b025d33-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b025d33-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-998b5a0\" data-block-id=\"998b5a0\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5ddd0f9\" id=\"strong-what-are-research-studies-and-can-i-update-my-preference-about-being-contacted-strong\" data-block-id=\"5ddd0f9\"><h4 class=\"stk-block-heading__text\"><strong>What are Research Studies, and can I update my preference about being contacted?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-ba129e4\" data-block-id=\"ba129e4\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-ba129e4\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ba-129-e-4-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-ba-129-e-4-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dae6a05 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"dae6a05\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dae6a05-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dae6a05-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-56dfb38\" data-block-id=\"56dfb38\"><p class=\"stk-block-text__text\">Research is crucial for saving lives and improving care at The Ottawa Hospital and around the world. If you provide your permission, researchers can contact you about research that may be relevant to you and improve care for others.<\/p><\/div>\n\n\n\n<p>To update your preference:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In MyChart, navigate to <strong>Resources&gt;Research Studies<\/strong><\/li>\n\n\n\n<li>Choose if you would like to participate in research studies<\/li>\n\n\n\n<li>Create a research preference profile<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Troubleshooting<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-85db51f is-style-default\" data-block-id=\"85db51f\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7216da0 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"7216da0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7216da0-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-7216da0-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-dae0df2\" data-block-id=\"dae0df2\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2cd12e6\" id=\"strong-how-can-i-pay-hospital-invoices-through-my-chart-strong\" data-block-id=\"2cd12e6\"><h4 class=\"stk-block-heading__text\"><strong>I forgot my password\/username. What should I do?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-f754a81\" data-block-id=\"f754a81\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-f754a81\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-754-a-81-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-754-a-81-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0d0a14b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"0d0a14b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0d0a14b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0d0a14b-inner-blocks\">\n<p>Under the login information for MyChart, click either \u201cForgot Password?<strong>\u201d <\/strong>or \u201cForgot Username?\u201d After confirming your personal information, your username or password will be emailed to your registered email address. Please enter your health card number without spaces, dashes, or the OHIP version code. &nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-7180687 is-style-default\" data-block-id=\"7180687\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b222725 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b222725\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b222725-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b222725-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-cfa365a\" data-block-id=\"cfa365a\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-948def3\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-2-a-why-should-i-use-my-chart-a-a\" data-block-id=\"948def3\"><h4 class=\"stk-block-heading__text\"><strong>My account has been locked.<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-369d9c9\" data-block-id=\"369d9c9\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-369d9c9\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-369-d-9-c-9-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-369-d-9-c-9-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-993dffe stk-block-accordion__content\" data-v=\"4\" data-block-id=\"993dffe\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-993dffe-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-993dffe-inner-blocks\">\n<p>After five failed attempts at signing in to your MyChart account, the system locks the account.&nbsp; Please reset your password.<\/p>\n\n\n\n<p>After five failed attempts to reset your password, the system restricts all access. Please contact <a href=\"#support\">MyChart Support<\/a> to reactivate your account.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-b592cda is-style-default\" data-block-id=\"b592cda\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fe7b98a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"fe7b98a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fe7b98a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-fe7b98a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-9d7cc82\" data-block-id=\"9d7cc82\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-de4e436\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-3-a-what-is-pre-registration-a-a\" data-block-id=\"de4e436\"><h4 class=\"stk-block-heading__text\"><strong>How can I pay for invoices I received through MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-bc0ba09\" data-block-id=\"bc0ba09\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-bc0ba09\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bc-0-ba-09-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bc-0-ba-09-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5f6256e stk-block-accordion__content\" data-v=\"4\" data-block-id=\"5f6256e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5f6256e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-5f6256e-inner-blocks\">\n<p>The Atlas Alliance is currently working to make payments through MyChart possible. Until then, please contact your organization\u2019s finance department for more information or to make a payment.<\/p>\n\n\n\n<p><a href=\"#finace\">Organization finance department contact list<\/a><\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-1cdccd3 is-style-default\" data-block-id=\"1cdccd3\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-11ab677 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"11ab677\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-11ab677-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-11ab677-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f8cf299\" data-block-id=\"f8cf299\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-33ecd13\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-4-a-can-i-schedule-an-appointment-through-my-chart-a-a\" data-block-id=\"33ecd13\"><h4 class=\"stk-block-heading__text\"><strong>I\u2019ve modified health information in my Health Summary, but it was never approved on my visit<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9c3170d\" data-block-id=\"9c3170d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9c3170d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-c-3170-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-c-3170-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7f065e0 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"7f065e0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7f065e0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7f065e0-inner-blocks\">\n<p>The doctor or care team member you see during your visit may not have expertise in that specialty or level of care to permanently add or remove items within this section. Though your provider may not approve the information, members of your care team can see it before and during your visit as an item you\u2019ve reported.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-d15be0c is-style-default\" data-block-id=\"d15be0c\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-19870d9 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"19870d9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-19870d9-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-19870d9-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5254411\" data-block-id=\"5254411\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0156eac\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-how-does-it-work-a\" data-block-id=\"0156eac\"><h4 class=\"stk-block-heading__text\"><strong>I have a new family doctor. Can I update their information in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-4bb009b\" data-block-id=\"4bb009b\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-4bb009b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-bb-009-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-bb-009-b-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-351ec27 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"351ec27\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-351ec27-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-351ec27-inner-blocks\">\n<p>You cannot currently update your family doctor through MyChart. You can have this updated on your next visit by speaking to the registration clerk.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9414b53 is-style-default\" data-block-id=\"9414b53\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4fefcd9 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"4fefcd9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4fefcd9-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-4fefcd9-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-ef74531\" data-block-id=\"ef74531\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a628668\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-is-there-a-waitlist-i-can-join-if-i-want-an-earlier-appointment-a-a\" data-block-id=\"a628668\"><h4 class=\"stk-block-heading__text\"><strong>I have an upcoming video visit; how do I attend?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-713ea2c\" data-block-id=\"713ea2c\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-713ea2c\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-713-ea-2-c-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-713-ea-2-c-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-43e60be stk-block-accordion__content\" data-v=\"4\" data-block-id=\"43e60be\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-43e60be-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-43e60be-inner-blocks\">\n<p><a href=\"https:\/\/epicapps.toh.ca\/mychart\/ven.pdf\">Read the instructions for video visits<\/a>.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-f568347 is-style-default\" data-block-id=\"f568347\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-63650ff stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"63650ff\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-63650ff-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-63650ff-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-076a923\" data-block-id=\"076a923\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d63bc17\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-how-do-i-schedule-the-new-appointment-that-was-offered-to-me-via-the-waitlist-a-a\" data-block-id=\"d63bc17\"><h4 class=\"stk-block-heading__text\"><strong>I am not getting email alerts about new information in MyChart. Why?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-6a9af44\" data-block-id=\"6a9af44\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-6a9af44\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-a-9-af-44-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-a-9-af-44-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-095f016 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"095f016\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-095f016-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-095f016-inner-blocks\">\n<p>If you have notifications turned on, you will get a message via email or notification on your phone when tests, labs and reports are ready and available to view on your MyChart.<\/p>\n\n\n\n<p>If you are not getting alerts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your Junk Mail folder for email alerts. If you see messages there, change the settings on your email filter to allow these messages to go to your inbox.<\/li>\n\n\n\n<li>Check your notification preferences in MyChart. Click on \u201cProfile\u201d and select \u201cPersonal Information\u201d to make sure your correct email address is entered. Select \u201cCommunications\u201d to confirm which notifications you want to receive.<\/li>\n\n\n\n<li>If you have checked these settings and you still are not receiving email alerts, please contact&nbsp;<a href=\"#support\">MyChart Support<\/a> for help.<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-7e02893 is-style-default\" data-block-id=\"7e02893\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d44fe8a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"d44fe8a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d44fe8a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-d44fe8a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-c81aa65\" data-block-id=\"c81aa65\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-df43736\" id=\"strong-how-do-i-change-the-notification-i-receive-from-my-chart-strong\" data-block-id=\"df43736\"><h4 class=\"stk-block-heading__text\"><strong>How do I change the notification I receive from MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-bc96060\" data-block-id=\"bc96060\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-bc96060\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bc-96060-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-bc-96060-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b833c26 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b833c26\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b833c26-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b833c26-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-809e320\" data-block-id=\"809e320\"><p class=\"stk-block-text__text\">You can update all your communication preferences directly within MyChart by navigating to <strong>Account Settings&gt;Communication Preferences. <\/strong>Here, you can set your preferences to how you would like to receive notifications.<\/p><\/div>\n\n\n\n<p>&nbsp;It\u2019s important to know you have a choice when to review your results and other changes to your MyChart account. You can turn off notifications to your phone and email by following the step-by-step instructions in the&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2021\/03\/notifications-tip-sheet-en-wcag.pdf\/\">Disabling MyChart Notifications<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-24e8de9 is-style-default\" data-block-id=\"24e8de9\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9b0b7b0 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"9b0b7b0\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9b0b7b0-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-9b0b7b0-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-c85ceab\" data-block-id=\"c85ceab\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-09542e8\" id=\"strong-can-i-cancel-my-my-chart-account-strong\" data-block-id=\"09542e8\"><h4 class=\"stk-block-heading__text\"><strong>Can I cancel my MyChart account?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-8825564\" data-block-id=\"8825564\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-8825564\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8825564-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8825564-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-deca387 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"deca387\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-deca387-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-deca387-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-9226813\" data-block-id=\"9226813\"><p class=\"stk-block-text__text\">Yes. You can contact <a href=\"#_MyChart_Support\">MyChart Support<\/a> to deactivate your account at any time.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-f975ea6 is-style-default\" data-block-id=\"f975ea6\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b437b6c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b437b6c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b437b6c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b437b6c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-cda86d3\" data-block-id=\"cda86d3\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-fa2211b\" id=\"strong-who-do-i-contact-if-i-need-technical-help-strong\" data-block-id=\"fa2211b\"><h4 class=\"stk-block-heading__text\"><strong>Who do I contact if I need technical help?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-8756517\" data-block-id=\"8756517\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-8756517\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8756517-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8756517-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0431a5c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"0431a5c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0431a5c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0431a5c-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3b71064\" data-block-id=\"3b71064\"><p class=\"stk-block-text__text\">If you need urgent medical help, call 911. If you need medical help but it can wait, call your clinic and make an appointment. Do not use the contacts below for medical help.<\/p><\/div>\n\n\n\n<p>If you need technical help to use MyChart on your computer or mobile device, or you have any questions, contact our MyChart staff at one of these locations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Ottawa Hospital Academic Family Health Team:<ul><li>By phone:&nbsp;613-737-8800&nbsp;<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>By email: mychart@toh.ca<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Hawkesbury and District General Hospital:<ul><li>By phone:&nbsp;613-632-1111&nbsp;ext. 41817<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>By email: mychart@hgh.ca<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Renfrew Victoria Hospital:<ul><li>By phone:&nbsp;613-432-4851<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>By email: mychart@renfrewhosp.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>St. Francis Memorial Hospital:<ul><li>By phone:&nbsp;613-756-3044<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>By email: mychart@sfmhhosp.com<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The Ottawa Hospital:<ul><li>By phone:&nbsp;613-737-8800&nbsp;<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>By email: mychart@toh.ca<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>University of Ottawa Heart Institute:<ul><li>By phone:&nbsp;613-696-7020<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>By email: epicmychart@ottawaheart.ca<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Group Health Centre:\n<ul class=\"wp-block-list\">\n<li>By phone:&nbsp;705-253-2273<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Your health record<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-944fbd1 is-style-default\" data-block-id=\"944fbd1\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-76f7176 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"76f7176\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-76f7176-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-76f7176-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-b575da0\" data-block-id=\"b575da0\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0514674\" id=\"strong-how-can-i-pay-hospital-invoices-through-my-chart-strong\" data-block-id=\"0514674\"><h4 class=\"stk-block-heading__text\"><strong>Which medical records will I see in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-5307ced\" data-block-id=\"5307ced\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-5307ced\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5307-ced-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5307-ced-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-3e5c1fd stk-block-accordion__content\" data-v=\"4\" data-block-id=\"3e5c1fd\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-3e5c1fd-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-3e5c1fd-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4670c1e\" data-block-id=\"4670c1e\"><p class=\"stk-block-text__text\">Your MyChart account will hold records from all partner sites, also known as the Atlas Alliance, that you\u2019ve visited. This currently includes records from: The Ottawa Hospital, Hawkesbury and District General Hospital, Renfrew Victoria Hospital, St. Francis Memorial Hospital, The Ottawa Hospital Academic Family Health Team, The University of Ottawa Heart Institute, The Group Health Centre in Sault Ste. Marie, Kemptville District Hospital, Deep River &amp; District Hospital, and The Winchester District Memorial Hospital.<\/p><\/div>\n\n\n\n<p>The kinds of health records available in MyChart include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outpatient Progress Notes and Consultations<\/li>\n\n\n\n<li>Inpatient Consultations<\/li>\n\n\n\n<li>Lab results if the test was ordered by a doctor in the Atlas Alliance<\/li>\n\n\n\n<li>Imaging reports if the imaging was performed at an organization in the Atlas Alliance<\/li>\n\n\n\n<li>Discharge Summaries<\/li>\n\n\n\n<li>After-Visit Summaries<\/li>\n\n\n\n<li>Patient Instructions and more<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-3792ee4 is-style-default\" data-block-id=\"3792ee4\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1fc51e2 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"1fc51e2\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1fc51e2-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-1fc51e2-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-c54d775\" data-block-id=\"c54d775\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d9f077f\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-2-a-why-should-i-use-my-chart-a-a\" data-block-id=\"d9f077f\"><h4 class=\"stk-block-heading__text\"><strong>How far back will my medical information go in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-966ac1a\" data-block-id=\"966ac1a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-966ac1a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-966-ac-1-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-966-ac-1-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-af82cae stk-block-accordion__content\" data-v=\"4\" data-block-id=\"af82cae\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-af82cae-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-af82cae-inner-blocks\">\n<p>MyChart may show your medical information back to January 2016. To access your entire health record, please visit the health records department at the organization where you received care and request a complete copy of your health record.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-393a93e is-style-default\" data-block-id=\"393a93e\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-90ccd5c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"90ccd5c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-90ccd5c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-90ccd5c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-ee20f58\" data-block-id=\"ee20f58\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-03d67c9\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-3-a-what-is-pre-registration-a-a\" data-block-id=\"03d67c9\"><h4 class=\"stk-block-heading__text\"><strong>What information won\u2019t I see in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-79e43d5\" data-block-id=\"79e43d5\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-79e43d5\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-79-e-43-d-5-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-79-e-43-d-5-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c78afa1 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"c78afa1\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c78afa1-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c78afa1-inner-blocks\">\n<ul class=\"wp-block-list\">\n<li>Nursing Notes<\/li>\n\n\n\n<li>Inpatient Progress Notes<\/li>\n\n\n\n<li>Allied Health Notes <em>*exceptions<\/em><\/li>\n\n\n\n<li>Mental Health Notes <em>*exception<\/em><\/li>\n\n\n\n<li>Diagnostic Images&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4ebfc78 is-style-default\" data-block-id=\"4ebfc78\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d441597 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"d441597\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d441597-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-d441597-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-0d10d9d\" data-block-id=\"0d10d9d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d3b5aaf\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-4-a-can-i-schedule-an-appointment-through-my-chart-a-a\" data-block-id=\"d3b5aaf\"><h4 class=\"stk-block-heading__text\"><strong>Why do I see information listed as \u201cnot available\u201d in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-2d32b16\" data-block-id=\"2d32b16\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-2d32b16\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-d-32-b-16-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-d-32-b-16-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7f93b99 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"7f93b99\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7f93b99-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7f93b99-inner-blocks\">\n<p>MyChart is designed to help you access certain records that provide the most value. Authors of other records can decide to put other records in MyChart. Talk to your care team for more information about whether their notes will be available in MyChart.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9a3c197 is-style-default\" data-block-id=\"9a3c197\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-161c251 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"161c251\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-161c251-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-161c251-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-cba93a0\" data-block-id=\"cba93a0\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-5ede9ee\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-how-does-it-work-a\" data-block-id=\"5ede9ee\"><h4 class=\"stk-block-heading__text\"><strong>Why do I see blood work done outside of the partner sites?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d627e2a\" data-block-id=\"d627e2a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d627e2a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-627-e-2-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-627-e-2-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-dee4550 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"dee4550\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-dee4550-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-dee4550-inner-blocks\">\n<p>The Electronic Medical Record is integrated with a provincial laboratory information system that gets your historical lab work when you arrive for an appointment or visit. When that registration occurs, your historical labs become viewable in MyChart.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-58191a8 is-style-default\" data-block-id=\"58191a8\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0828019 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"0828019\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0828019-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-0828019-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-7c67424\" data-block-id=\"7c67424\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-62d8944\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-is-there-a-waitlist-i-can-join-if-i-want-an-earlier-appointment-a-a\" data-block-id=\"62d8944\"><h4 class=\"stk-block-heading__text\"><strong>When can I see my test results in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-10c7faf\" data-block-id=\"10c7faf\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-10c7faf\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-10-c-7-faf-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-10-c-7-faf-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-aee3d4d stk-block-accordion__content\" data-v=\"4\" data-block-id=\"aee3d4d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-aee3d4d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-aee3d4d-inner-blocks\">\n<p>The only results you\u2019ll see in MyChart are those that are marked Final, Completed, or Corrected\/Amended.<\/p>\n\n\n\n<p>In most cases, these will be available to you at the same time as they are to your care team. Sometimes you may see those results before they do. It is important to know that <strong>you have a choice <\/strong>when to review your results. You can choose:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To view your results as soon as they are available<\/li>\n\n\n\n<li>To wait until closer to your appointment date<\/li>\n\n\n\n<li>To wait until after your appointment, or<\/li>\n\n\n\n<li>To view them with your doctor during the appointment.<\/li>\n<\/ul>\n\n\n\n<p>Every patient and situation is unique.<\/p>\n\n\n\n<p>Some reasons why you may want to view results right away:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Having access to your results can give you time to prepare questions for your health-care team.<\/li>\n\n\n\n<li>Waiting for results can be difficult for some patients.<\/li>\n<\/ul>\n\n\n\n<p>Some reasons why you may want to wait to view results:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Having a person with medical expertise with you can help you interpret the test results correctly.<\/li>\n\n\n\n<li>Trying to interpret results on your own can cause worry and anxiety.<\/li>\n<\/ul>\n\n\n\n<p>The choice is yours. Carefully consider all possible options and what support you might want.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4e5270d is-style-default\" data-block-id=\"4e5270d\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9d8a6ca stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"9d8a6ca\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9d8a6ca-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-9d8a6ca-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-d33c75d\" data-block-id=\"d33c75d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8ca5c8b\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-how-do-i-schedule-the-new-appointment-that-was-offered-to-me-via-the-waitlist-a-a\" data-block-id=\"8ca5c8b\"><h4 class=\"stk-block-heading__text\"><strong>How do I see my test results?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-f42c2e9\" data-block-id=\"f42c2e9\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-f42c2e9\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-42-c-2-e-9-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-42-c-2-e-9-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a6241ee stk-block-accordion__content\" data-v=\"4\" data-block-id=\"a6241ee\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a6241ee-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a6241ee-inner-blocks\">\n<p>In MyChart, under \u2018My Record\u2019 click on the \u201cTest Results\u201d Tab. On the \u201cTest Results\u201d page, click anywhere within the row to display the results for that test. Your lab results, diagnostic imaging and pathology results will be available after the reports are complete. Results are organized from most recent to least recent based on the date of the test.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-8e8114b is-style-default\" data-block-id=\"8e8114b\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8ea29de stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"8ea29de\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8ea29de-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-8ea29de-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3190940\" data-block-id=\"3190940\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-cfe6ced\" id=\"strong-how-do-i-get-a-receipt-strong\" data-block-id=\"cfe6ced\"><h4 class=\"stk-block-heading__text\"><strong>My test result is higher or lower than the normal. Why is that?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-5183505\" data-block-id=\"5183505\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-5183505\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5183505-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5183505-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2e66711 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"2e66711\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2e66711-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2e66711-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-2537017\" data-block-id=\"2537017\"><p class=\"stk-block-text__text\">You may see a result that is higher or lower than the normal reference ranges for that test. Depending on your medical condition(s) and the medication(s) you might be taking, your doctor could consider your result acceptable.<\/p><\/div>\n\n\n\n<p>It is likely that you will be able to see your results before your health-care team as they are reviewing results for many patients. Please choose when to review your results and ask any questions at your next appointment with your doctor.<\/p>\n\n\n\n<p>If your results are more medically urgent, someone from your health-care team will call you sooner to discuss them. Your health-care team is there to support you so that you fully understand the results and can make informed decisions about your care.<\/p>\n\n\n\n<p>For more information, please refer to the&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2021\/03\/engaging-in-health-care-patient-brochure-en-wcag.pdf\/\" target=\"_blank\" rel=\"noreferrer noopener\">Engaging in Your Health Care brochure.<\/a><\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-b4e87c6 is-style-default\" data-block-id=\"b4e87c6\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c673e14 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"c673e14\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c673e14-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-c673e14-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-7f9de12\" data-block-id=\"7f9de12\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-42ccd2b\" id=\"strong-how-do-i-get-an-itemized-receipt-strong\" data-block-id=\"42ccd2b\"><h4 class=\"stk-block-heading__text\"><strong>How do I see clinical notes in MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-98ac7f4\" data-block-id=\"98ac7f4\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-98ac7f4\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-98-ac-7-f-4-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-98-ac-7-f-4-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c8292c9 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"c8292c9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c8292c9-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c8292c9-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-aed3a8f\" data-block-id=\"aed3a8f\"><p class=\"stk-block-text__text\">To view clinical notes, log on to MyChart, under \u2018My Record\u2019 click on the \u2018Visits\u2019 tab.&nbsp; You\u2019ll see any available clinical notes under the \u201cAfter Visit Summary\u201d or \u201cNotes\u201d tab.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-dd77ec4 is-style-default\" data-block-id=\"dd77ec4\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ffa4b8a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"ffa4b8a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ffa4b8a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-ffa4b8a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3d35b39\" data-block-id=\"3d35b39\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-8f3bdbe\" id=\"strong-why-am-i-not-getting-an-email-confirmation-after-making-a-payment-strong\" data-block-id=\"8f3bdbe\"><h4 class=\"stk-block-heading__text\"><strong>Where can I find resources to help me understand medical terms?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-18b4efa\" data-block-id=\"18b4efa\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-18b4efa\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-18-b-4-efa-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-18-b-4-efa-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9ffa5a2 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"9ffa5a2\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9ffa5a2-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9ffa5a2-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-edc7527\" data-block-id=\"edc7527\"><p class=\"stk-block-text__text\">You can access two medical libraries through MyChart. Click on the \u201cResource\u201d section and use the Health Reference Library or follow the \u201cExplore More\u201d ribbon on the home page to go to MyPathologyReports.ca.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-ad348da is-style-default\" data-block-id=\"ad348da\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4025912 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"4025912\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4025912-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-4025912-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3640660\" data-block-id=\"3640660\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1ef8e02\" id=\"strong-why-am-i-not-getting-an-email-confirmation-after-setting-up-my-payment-plan-strong\" data-block-id=\"1ef8e02\"><h4 class=\"stk-block-heading__text\"><strong>Some of my health information on MyChart is incorrect. What should I do?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-3574326\" data-block-id=\"3574326\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-3574326\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3574326-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3574326-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b7b2266 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b7b2266\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b7b2266-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b7b2266-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-adf6d1e\" data-block-id=\"adf6d1e\"><p class=\"stk-block-text__text\">Your MyChart information comes directly from your electronic medical record at your hospital. If you think some information may be wrong, please contact the health records department of the hospital where you receive care.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-042e074 is-style-default\" data-block-id=\"042e074\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e3fd8b3 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"e3fd8b3\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e3fd8b3-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-e3fd8b3-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f2026bf\" data-block-id=\"f2026bf\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-1d5a3e5\" id=\"strong-what-fees-can-i-pay-through-my-chart-strong\" data-block-id=\"1d5a3e5\"><h4 class=\"stk-block-heading__text\"><strong>Does changing my personal information in MyChart affect the information in my hospital\u2019s health record?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-744302a\" data-block-id=\"744302a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-744302a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-744302-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-744302-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6b138f8 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"6b138f8\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6b138f8-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-6b138f8-inner-blocks\">\n<p>Yes. Since MyChart and your hospital health record are linked, any changes you make to your personal information section within MyChart will instantly update in your health record. Similarly when hospital staff change information your health record, &nbsp;an email notification is sent to you advising you that the same change has been made in MyChart.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-2a71f68 is-style-default\" data-block-id=\"2a71f68\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-03a2927 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"03a2927\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-03a2927-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-03a2927-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-959d0f9\" data-block-id=\"959d0f9\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-6fb8ea4\" id=\"strong-what-other-ways-can-i-pay-strong\" data-block-id=\"6fb8ea4\"><h4 class=\"stk-block-heading__text\"><strong>Can I add my pharmacy to MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-97a5bb2\" data-block-id=\"97a5bb2\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-97a5bb2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-97-a-5-bb-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-97-a-5-bb-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4aa386c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"4aa386c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4aa386c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4aa386c-inner-blocks\">\n<p>\u202fYes. Under \u201cMedications,\u201d go to \u201cManage My Pharmacies\u201d and add or remove your pharmacy from a list.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-06208d3 is-style-default\" data-block-id=\"06208d3\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-99de851 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"99de851\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-99de851-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-99de851-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-005f5fc\" data-block-id=\"005f5fc\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2755d28\" id=\"strong-why-cant-i-see-the-details-of-all-my-payment-plans-in-my-chart-strong\" data-block-id=\"2755d28\"><h4 class=\"stk-block-heading__text\"><strong>Why can I no longer see an order on my Appointments and Visits page?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c6f2347\" data-block-id=\"c6f2347\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c6f2347\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-6-f-2347-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-6-f-2347-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f146020 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f146020\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f146020-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f146020-inner-blocks\">\n<p>Orders for things like diagnostic imaging, tests, or referrals are entered by your physician.&nbsp; Some orders reach an expiry date, at which point you won&#8217;t see the order in your MyChart.&nbsp; Your physician will be notified to either extend the order or cancel it if no longer required.&nbsp; If you have any concerns, please contact your physician.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Sharing MyChart access<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-6a1db80 is-style-default\" data-block-id=\"6a1db80\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-acffd31 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"acffd31\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-acffd31-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-acffd31-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5b64589\" data-block-id=\"5b64589\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-f68e84d\" id=\"strong-can-i-give-someone-else-access-to-my-my-chart-strong\" data-block-id=\"f68e84d\"><h4 class=\"stk-block-heading__text\"><strong>Can I give someone else access to my MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-498fcb2\" data-block-id=\"498fcb2\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-498fcb2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-498-fcb-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-498-fcb-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f6133b9 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f6133b9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f6133b9-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f6133b9-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-22598c8\" data-block-id=\"22598c8\"><p class=\"stk-block-text__text\">MyChart offers two ways to share access to your MyChart account: Proxy access and Share Everywhere.&nbsp; You can find both in the application under \u201cShare my Record.\u201d<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Proxy Access: <\/strong>using the \u201cShare with People\u201d function, you can invite and refuse another person\u2019s access to your MyChart account. When inviting someone to have access to your record, you will need to enter:<ul><li>The person\u2019s name<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li>The person\u2019s email address<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Once complete, they will receive an email inviting them to access your account. The recipient must have a MyChart account to accept the invitation.<\/p>\n\n\n\n<p><strong>Share Everywhere: <\/strong>using the \u201cConnect with Hospitals and Doctors\u201d function, you can give one-time access with Share Everywhere. Simply generate the Share Code by adding the recipient\u2019s name and give the Share Code and website address (<a href=\"http:\/\/www.shareeverywhere.com\">www.shareeverywhere.com<\/a>) to the person. This code is only valid for 60 minutes.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-13147af is-style-default\" data-block-id=\"13147af\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-034117a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"034117a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-034117a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-034117a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-a9327e6\" data-block-id=\"a9327e6\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2c702f5\" id=\"strong-can-my-spouse-and-i-share-one-my-chart-account-strong\" data-block-id=\"2c702f5\"><h4 class=\"stk-block-heading__text\"><strong>Can my spouse and I share one MyChart account?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-84833f3\" data-block-id=\"84833f3\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-84833f3\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-84833-f-3-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-84833-f-3-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e20d520 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"e20d520\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e20d520-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e20d520-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-26f5747\" data-block-id=\"26f5747\"><p class=\"stk-block-text__text\">No. Due to the sensitive nature of medical information, each adult must activate their own MyChart account. If you wish to share your health information with your spouse, you can assign proxy access directly through your MyChart account.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Security and privacy<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-8f90f40 is-style-default\" data-block-id=\"8f90f40\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-811f090 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"811f090\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-811f090-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-811f090-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-33234bd\" data-block-id=\"33234bd\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0542ac2\" id=\"strong-how-secure-is-my-chart-strong\" data-block-id=\"0542ac2\"><h4 class=\"stk-block-heading__text\"><strong>How secure is MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-1473f9d\" data-block-id=\"1473f9d\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-1473f9d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1473-f-9-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-1473-f-9-d-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c7e2634 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"c7e2634\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c7e2634-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c7e2634-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-68b8529\" data-block-id=\"68b8529\"><p class=\"stk-block-text__text\">We take great care to make sure your health information is kept private and secure. We control access by using secure activation codes, personal usernames, passwords, and other processes. Each person controls their own password, and the account cannot be accessed without that password.<\/p><\/div>\n\n\n\n<p>Your personal health information in MyChart is stored and maintained in Ontario and is encrypted for top security. MyChart has been reviewed for compliance with Ontario\u2019s Personal Health Information Protection Act (PHIPA) and other related legislation.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-be93d3e is-style-default\" data-block-id=\"be93d3e\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f6bcb93 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"f6bcb93\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f6bcb93-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-f6bcb93-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-80379d9\" data-block-id=\"80379d9\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-10c2131\" id=\"strong-what-is-your-privacy-policy-strong\" data-block-id=\"10c2131\"><h4 class=\"stk-block-heading__text\"><strong>What is your privacy policy?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-24eac72\" data-block-id=\"24eac72\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-24eac72\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-24-eac-72-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-24-eac-72-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-169761f stk-block-accordion__content\" data-v=\"4\" data-block-id=\"169761f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-169761f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-169761f-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-bd4b947\" data-block-id=\"bd4b947\"><p class=\"stk-block-text__text\">We commit ourselves to protecting the privacy and security of patient information. Our data privacy and information security practices follow all laws and all health-care policies for informing protection. On top of that, your organization has its own privacy policies that cover how MyChart is used.<\/p><\/div>\n\n\n\n<p>Only the registered user can access patient data in MyChart.<\/p>\n\n\n\n<p>To protect your private health information, do not share your username or password with others.<\/p>\n\n\n\n<p>If you have any questions or comments about MyChart\u2019s privacy and security, please contact the privacy office at your organization.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4dd8987 is-style-default\" data-block-id=\"4dd8987\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b1083ef stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b1083ef\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b1083ef-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b1083ef-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-919209c\" data-block-id=\"919209c\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2ba5d4a\" id=\"strong-what-are-the-terms-and-conditions-of-use-for-my-chart-strong\" data-block-id=\"2ba5d4a\"><h4 class=\"stk-block-heading__text\"><strong>What are the Terms and Conditions of use for MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-52def19\" data-block-id=\"52def19\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-52def19\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-52-def-19-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-52-def-19-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a4b1e98 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"a4b1e98\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a4b1e98-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a4b1e98-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-70c0315\" data-block-id=\"70c0315\"><p class=\"stk-block-text__text\">Click here to open up the <a href=\"https:\/\/epicapps.toh.ca\/mychart\/tcen.pdf\">Terms and Conditions<\/a><\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Billing<\/h3>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-929a2e1 is-style-default\" data-block-id=\"929a2e1\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6e4ce6f stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"6e4ce6f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6e4ce6f-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-6e4ce6f-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-59fe43d\" data-block-id=\"59fe43d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-3b85922\" id=\"strong-how-can-i-pay-hospital-invoices-through-my-chart-strong\" data-block-id=\"3b85922\"><h4 class=\"stk-block-heading__text\"><strong>How&nbsp;can I&nbsp;pay&nbsp;hospital&nbsp;invoices through&nbsp;MyChart?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-f169446\" data-block-id=\"f169446\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-f169446\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-169446-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-f-169446-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f5ad6b3 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f5ad6b3\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f5ad6b3-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f5ad6b3-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-24a9a76\" data-block-id=\"24a9a76\"><p class=\"stk-block-text__text\">You&nbsp;can pay your hospital bills directly through MyChart \u2014 securely, conveniently and with flexible options. You can choose to log into your MyChart account or use the new \u201cPay as Guest\u201d&nbsp;option&nbsp;to make a payment without&nbsp;setting up a MyChart account.&nbsp;&nbsp;<\/p><\/div>\n\n\n\n<p>You can also view your payment history and download receipts for insurance or tax`&nbsp;purposes&nbsp;(MyChart account is&nbsp;required).&nbsp;<\/p>\n\n\n\n<p>For more information, please contact your organization\u2019s&nbsp;<strong>Finance Department<\/strong>.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-6f41adf is-style-default\" data-block-id=\"6f41adf\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5231b10 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"5231b10\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5231b10-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-5231b10-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-46f36dd\" data-block-id=\"46f36dd\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-943ce13\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-2-a-why-should-i-use-my-chart-a-a\" data-block-id=\"943ce13\"><h4 class=\"stk-block-heading__text\"><strong>Can\u202fmy\u202ffamily members pay\u202fmy\u202fbills\u202ffor me?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-b4a625e\" data-block-id=\"b4a625e\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-b4a625e\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-4-a-625-e-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-b-4-a-625-e-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-adf144b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"adf144b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-adf144b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-adf144b-inner-blocks\">\n<p>Yes. Family members or\u202fother trusted\u202fpeople can now pay your\u202fbill\u202fby\u202fusing\u202fthe\u202f<a href=\"https:\/\/epicapps.toh.ca\/MyChart\/Authentication\/Login?\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cPay as\u202fGuest\u201d<\/a>\u202foption.\u202f<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-13f07c0 is-style-default\" data-block-id=\"13f07c0\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-6f23c2f stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"6f23c2f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-6f23c2f-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-6f23c2f-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-ee068a1\" data-block-id=\"ee068a1\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-120cb38\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-3-a-what-is-pre-registration-a-a\" data-block-id=\"120cb38\"><h4 class=\"stk-block-heading__text\"><strong>How&nbsp;can&nbsp;I&nbsp;make&nbsp;a&nbsp;payment&nbsp;without&nbsp;a MyChart&nbsp;account&nbsp;(Pay as Guest)?<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-843a755\" data-block-id=\"843a755\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-843a755\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-843-a-755-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-843-a-755-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a9c3bb7 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"a9c3bb7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a9c3bb7-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-a9c3bb7-inner-blocks\">\n<p>You can now pay your hospital bills online using the Pay as Guest option in MyChart \u2014 no&nbsp;MyChart&nbsp;account&nbsp;required.&nbsp;Here\u2019s&nbsp;how:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Go to the MyChart login page<\/strong>&nbsp;(via&nbsp;<a href=\"https:\/\/epicapps.toh.ca\/mychart\/Authentication\/Login\" target=\"_blank\" rel=\"noreferrer noopener\">MyChart<\/a>).&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on&nbsp;<strong>\u201cPay as Guest\u201d<\/strong>.&nbsp;`&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enter your&nbsp;<strong>guarantor number<\/strong>&nbsp;and&nbsp;<strong>last name<\/strong>&nbsp;to securely access your billing account.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review your outstanding balance.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Select your preferred payment method and complete the transaction.&nbsp;&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-62af489 is-style-default\" data-block-id=\"62af489\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-73fd819 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"73fd819\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-73fd819-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-73fd819-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-17db4cd\" data-block-id=\"17db4cd\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7770895\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-4-a-can-i-schedule-an-appointment-through-my-chart-a-a\" data-block-id=\"7770895\"><h4 class=\"stk-block-heading__text\"><strong>Are&nbsp;payments through&nbsp;MyChart&nbsp;secure<\/strong>?<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-6c9ff58\" data-block-id=\"6c9ff58\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-6c9ff58\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-c-9-ff-58-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-c-9-ff-58-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-668c735 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"668c735\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-668c735-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-668c735-inner-blocks\">\n<p>Yes.&nbsp;Your&nbsp;payment information&nbsp;is protected with advanced&nbsp;encryption and tokenization.&nbsp;&nbsp;This means your&nbsp;credit card details are never stored in MyChart or at The Ottawa Hospital. Instead, a secure token is generated for each transaction.&nbsp;Two-factor authentication&nbsp;is automatically enabled for all users to help protect your account.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-041256f is-style-default\" data-block-id=\"041256f\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1e9894e stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"1e9894e\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1e9894e-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-1e9894e-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3d86aeb\" data-block-id=\"3d86aeb\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-b5e547a\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-how-does-it-work-a\" data-block-id=\"b5e547a\"><h4 class=\"stk-block-heading__text\"><strong>Can I&nbsp;request&nbsp;a&nbsp;refund?&nbsp;<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-8b555a2\" data-block-id=\"8b555a2\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-8b555a2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-b-555-a-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-8-b-555-a-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fffcf86 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"fffcf86\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fffcf86-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-fffcf86-inner-blocks\">\n<p>MyChart does not currently offer a built-in&nbsp;option&nbsp;to request a refund.&nbsp;If you need to cancel or reverse a payment,&nbsp;please email your hospital\u2019s&nbsp;<strong>Finance&nbsp;Department<\/strong>.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-9cd6987 is-style-default\" data-block-id=\"9cd6987\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7149ce9 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"7149ce9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7149ce9-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-7149ce9-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3129b01\" data-block-id=\"3129b01\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-09faef7\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-is-there-a-waitlist-i-can-join-if-i-want-an-earlier-appointment-a-a\" data-block-id=\"09faef7\"><h4 class=\"stk-block-heading__text\"><strong>Can I&nbsp;set&nbsp;up a&nbsp;payment&nbsp;plan?&nbsp;<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-37884a7\" data-block-id=\"37884a7\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-37884a7\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-37884-a-7-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-37884-a-7-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2754476 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"2754476\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2754476-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2754476-inner-blocks\">\n<p>Yes, MyChart supports payment plan options. You can set this up in the Billing section by selecting \u201cSet up payment plan\u201d and choosing the payment amount.&nbsp;For more flexible plans, contact the&nbsp;<strong>Finance Department<\/strong>&nbsp;to discuss arrangements available to you.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-c8cdd71 is-style-default\" data-block-id=\"c8cdd71\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-235833a stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"235833a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-235833a-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-235833a-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f5ec991\" data-block-id=\"f5ec991\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-006a889\" id=\"a-href-https-www-ottawahospital-on-ca-en-patients-visitors-mychart-collapse-5-a-how-do-i-schedule-the-new-appointment-that-was-offered-to-me-via-the-waitlist-a-a\" data-block-id=\"006a889\"><h4 class=\"stk-block-heading__text\"><strong>Will I be notified about an upcoming charge to my credit card under my payment plan? <\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-57907a2\" data-block-id=\"57907a2\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-57907a2\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-57907-a-2-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-57907-a-2-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-8107d60 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"8107d60\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-8107d60-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-8107d60-inner-blocks\">\n<p>You will receive an email&nbsp;3&nbsp;days in advance of your credit card being&nbsp;charged&nbsp;your monthly payment.&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-d0cc82f is-style-default\" data-block-id=\"d0cc82f\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2ae3e26 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"2ae3e26\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2ae3e26-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-2ae3e26-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-af7ad56\" data-block-id=\"af7ad56\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a0d3b75\" id=\"title-for-this-block\" data-block-id=\"a0d3b75\"><h4 class=\"stk-block-heading__text\">Title for This Block<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d628395\" data-block-id=\"d628395\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d628395\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-628395-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-628395-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7ef884d stk-block-accordion__content\" data-v=\"4\" data-block-id=\"7ef884d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7ef884d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7ef884d-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-918f7f3\" data-block-id=\"918f7f3\"><p class=\"stk-block-text__text\">Description for this block. Use this space for describing your block. Any text will do. Description for this block. You can use this space for describing your block.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-44083d4 is-style-default\" data-block-id=\"44083d4\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ced9223 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"ced9223\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ced9223-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-ced9223-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-1491757\" data-block-id=\"1491757\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e9242bc\" id=\"strong-how-do-i-get-a-receipt-strong\" data-block-id=\"e9242bc\"><h4 class=\"stk-block-heading__text\"><strong>How&nbsp;do I&nbsp;get a&nbsp;receipt?&nbsp;<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-4ebbe44\" data-block-id=\"4ebbe44\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-4ebbe44\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-ebbe-44-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-4-ebbe-44-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-4c6f861 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"4c6f861\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-4c6f861-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-4c6f861-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c617496\" data-block-id=\"c617496\"><p class=\"stk-block-text__text\">Receipts are available under the Billing Documents tab in MyChart. You can view your payment history and download receipts for any completed transactions. If&nbsp;you\u2019ve&nbsp;opted&nbsp;into&nbsp;paperless billing,&nbsp;you\u2019ll&nbsp;receive&nbsp;an&nbsp;email&nbsp;notification when new statements are available.&nbsp;<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-6dcd47b is-style-default\" data-block-id=\"6dcd47b\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-923e614 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"923e614\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-923e614-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-923e614-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-50ffbbf\" data-block-id=\"50ffbbf\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-800b5f6\" id=\"strong-how-do-i-get-an-itemized-receipt-strong\" data-block-id=\"800b5f6\"><h4 class=\"stk-block-heading__text\"><strong>How&nbsp;do I&nbsp;get an&nbsp;itemized&nbsp;receipt?&nbsp;<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-189b434\" data-block-id=\"189b434\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-189b434\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-189-b-434-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-189-b-434-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e957f5b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"e957f5b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e957f5b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e957f5b-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c05facb\" data-block-id=\"c05facb\"><p class=\"stk-block-text__text\">To&nbsp;obtain&nbsp;an itemized bill&nbsp;for insurance or tax purposes, go to the Details tab&nbsp;under your invoice balance details&nbsp;in MyChart, where&nbsp;you\u2019ll&nbsp;find a \u201cGet itemized bill\u201d link. You can enter a date range, and the system will&nbsp;give&nbsp;you&nbsp;a detailed breakdown of charges and payments. The itemized bill will be available under the&nbsp;Billing&nbsp;Documents&nbsp;tab once created.&nbsp;<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-1838f3f is-style-default\" data-block-id=\"1838f3f\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e1fa1bd stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"e1fa1bd\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e1fa1bd-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-e1fa1bd-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-86a67eb\" data-block-id=\"86a67eb\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-888f44c\" id=\"strong-what-fees-can-i-pay-through-my-chart-strong\" data-block-id=\"888f44c\"><h4 class=\"stk-block-heading__text\"><strong>What\u202ffees\u202fcan I\u202fpay\u202fthrough MyChart?\u202f<\/strong>&nbsp;<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-9b6998b\" data-block-id=\"9b6998b\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-9b6998b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-b-6998-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-9-b-6998-b-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1f3c129 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"1f3c129\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1f3c129-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1f3c129-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-99fa146\" data-block-id=\"99fa146\"><p class=\"stk-block-text__text\">With\u202fMyChart\u202fPayments\u202fpatients can\u202fpay for\u202fhospital\u202fcosts from\u202ftheir hospital\u202fvisit.\u202fThis can include things like\u202fcrutches,\u202fa\u202fprivate\u202froom,\u202for\u202fan\u202fambulance\u202fride.\u202f\u202f&nbsp;<\/p><\/div>\n\n\n\n<p>MyChart cannot be used\u202fto pay\u202ffor doctor\u202ffees,\u202fmedication from\u202fa pharmacy\u202for dental\u202fservices.\u202f&nbsp;<\/p>\n\n\n\n<p>For a\u202ffull\u202flist of\u202fservices and supplies\u202fthat Ontario\u202fHealth\u202fInsurance\u202fPlan (OHIP)\u202fdoes not cover, please visit\u202f<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/planning-your-stay\/billing-and-costs\/\" target=\"_blank\" rel=\"noreferrer noopener\">Billings and Costs<\/a>\u202fpage on The\u202fOttawa\u202fHospital\u202fwebsite.\u202f\u202f&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-76f99e2 is-style-default\" data-block-id=\"76f99e2\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-11b6cc7 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"11b6cc7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-11b6cc7-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-11b6cc7-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-9d955b1\" data-block-id=\"9d955b1\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-2254bda\" id=\"strong-what-other-ways-can-i-pay-strong\" data-block-id=\"2254bda\"><h4 class=\"stk-block-heading__text\"><strong>What\u202fother\u202fways can I pay?\u202f<\/strong>&nbsp;<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-3135a26\" data-block-id=\"3135a26\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-3135a26\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3135-a-26-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-3135-a-26-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-438185b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"438185b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-438185b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-438185b-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-3df133c\" data-block-id=\"3df133c\"><p class=\"stk-block-text__text\">\u202fYou\u202fcan choose\u202ffrom several\u202fpayment\u202foptions:\u202f&nbsp;<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay\u202fonline<\/strong>\u202fthrough\u202fMyChart\u202fusing a\u202f<strong>credit card.<\/strong>\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay by\u202fe-transfer:<\/strong>\u202fType aretransfer@toh.ca as the recipient.\u202f\u202fWrite\u202fyour eight-digit\u202fMedical Record Number (MRN)\u202fin the comment\u202fbox\u202f(you can find your MRN on the top right of your hospital bill).\u202fDo\u202f<strong>not<\/strong>\u202fset a password.\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay\u202fthrough\u202fyour\u202fonline\u202fbanking:<\/strong>\u202fAdd\u202f\u201cThe Ottawa Hospital\u201d as a new bill payee.\u202fUse your\u202feight-digit MRN as the account number.\u202f\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay in-person at your bank:\u202f<\/strong>ask\u202fthe bank\u202fclerk for\u202fassistance\u202fto set up the transfer.\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay by\u202fphone with a\u202fcredit\u202fcard:<\/strong> Call 613-761-4444 and press 2\u202fduring business hours (Monday to Friday,\u202f8 a.m.\u202fto 4 p.m.).\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pay by mail:<\/strong>\u202fSend a\u202fcheque to Accounts Receivable c\/o The Ottawa Hospital 1053 Carling Avenue, 6th Floor Finance Dept.,\u202fOttawa, ON K1Y 4E9 Box 814\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>These options are\u202falso shown\u202fon your\u202fbill and\u202flisted\u202fon\u202fthe hospital\u2019s\u202fwebsite under\u202f<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/pay-my-bill\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pay my bill<\/a>.\u202f&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-b022da7 is-style-default\" data-block-id=\"b022da7\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-5f87da1 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"5f87da1\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-5f87da1-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-5f87da1-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-8dd0c6d\" data-block-id=\"8dd0c6d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9e1669c\" id=\"strong-why-cant-i-see-the-details-of-all-my-payment-plans-in-my-chart-strong\" data-block-id=\"9e1669c\"><h4 class=\"stk-block-heading__text\"><strong>Why can\u2019t I\u202fsee the details of\u202fall\u202fmy\u202fpayment plans\u202fin MyChart?\u202f<\/strong>&nbsp;<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-812eb3b\" data-block-id=\"812eb3b\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-812eb3b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-812-eb-3-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-812-eb-3-b-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-7de674f stk-block-accordion__content\" data-v=\"4\" data-block-id=\"7de674f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-7de674f-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-7de674f-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4eb724f\" data-block-id=\"4eb724f\"><p class=\"stk-block-text__text\">MyChart only\u202fshows\u202fpayment plans\u202fthat use\u202fa credit card saved\u202fin MyChart. If\u202fyou set\u202fup\u202fa payment plan\u202fover the phone\u202fand did not save a credit card in MyChart first, it will not appear in your account.\u202f\u202f&nbsp;<\/p><\/div>\n\n\n\n<p>To fix this:\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in\u202fto\u202f your MyChart\u202faccount\u202fand add\u202fyour credit card\u202funder \u201cAdd a\u202fpayment method\u201d.\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u202fAfter your card is\u202fsaved, call or email\u202fthe Finance\u202fDepartment and ask\u202fthem\u202fto\u202fadd\u202fyour payment\u202fplan\u202funder\u202fyour saved\u202fcredit card\u202fin MyChart.\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>IMPORTANT<\/strong>:\u202fFor security reasons, please\u202fdo\u202fnot email\u202fyour\u202fcredit card\u202fnumber.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-5dc9ef1 is-style-default\" data-block-id=\"5dc9ef1\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2238810 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"2238810\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2238810-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-2238810-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-7405baf\" data-block-id=\"7405baf\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-24a829a\" id=\"strong-can-i-save-the-same-credit-card-at-more-than-one-atlas-alliance-hospital-strong\" data-block-id=\"24a829a\"><h4 class=\"stk-block-heading__text\"><strong>Can I save the same credit card at more than one Atlas Alliance\u202fhospital?\u202f<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-5e8a537\" data-block-id=\"5e8a537\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-5e8a537\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-e-8-a-537-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-e-8-a-537-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-d2ddf7a stk-block-accordion__content\" data-v=\"4\" data-block-id=\"d2ddf7a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d2ddf7a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d2ddf7a-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b61f93b\" data-block-id=\"b61f93b\"><p class=\"stk-block-text__text\">Yes, but there are some important things you should know.\u202f&nbsp;<\/p><\/div>\n\n\n\n<p>All\u202fAtlas Alliance\u202fhospitals use the same secure payment\u202fsystem\u202fcalled\u202fMyChart Gateway. When you\u202fsave\u202fa\u202fcredit card, the system\u202fdoes not store your\u202fcard number. Instead, it\u202fcreates a secure\u202fcode\u202f(called a\u202ftoken)\u202fthat\u202fstands\u202fin&nbsp;for\u202fyour card. This token is used for future transactions.\u202f&nbsp;<\/p>\n\n\n\n<p>If you try to save the same card at more than one hospital, the system may create only one shared token.\u202fBecause the same secure code may be shared between hospitals,\u202ferrors\u202fcan sometimes\u202fhappen, for example:\u202f&nbsp;<\/p>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-2b99cb6 is-style-default\" data-block-id=\"2b99cb6\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-06f82cb stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"06f82cb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-06f82cb-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-06f82cb-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-f8d37aa\" data-block-id=\"f8d37aa\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7881442\" id=\"what-happens-if-one-hospital-removes-the-saved-card\" data-block-id=\"7881442\"><h4 class=\"stk-block-heading__text\">What happens if one hospital removes the saved card?\u202f&nbsp;<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-a90c0fb\" data-block-id=\"a90c0fb\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-a90c0fb\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-90-c-0-fb-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-90-c-0-fb-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-2146f2b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"2146f2b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-2146f2b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-2146f2b-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-123b0bf\" data-block-id=\"123b0bf\"><p class=\"stk-block-text__text\">\u202fIf your card is\u202fremoved at\u202fone\u202fhospital,\u202fit\u202fmay\u202fstop working at another\u202fhospital,\u202ftoo.\u202fThis\u202fcould\u202fcause\u202fan error when you try to make or schedule a payment.\u202f&nbsp;<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-434ed64 is-style-default\" data-block-id=\"434ed64\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e955cf7 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"e955cf7\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e955cf7-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-e955cf7-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-2316ce4\" data-block-id=\"2316ce4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-73f53da\" id=\"why-might-a-payment-be-declined\" data-block-id=\"73f53da\"><h4 class=\"stk-block-heading__text\">Why might a payment be\u202fdeclined?\u202f&nbsp;<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c77ea1a\" data-block-id=\"c77ea1a\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c77ea1a\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-77-ea-1-a-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-77-ea-1-a-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-c9daa23 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"c9daa23\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-c9daa23-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-c9daa23-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ae13d9b\" data-block-id=\"ae13d9b\"><p class=\"stk-block-text__text\">To\u202fprotect\u202fyou\u202ffrom fraud, the payment\u202fsystem\u202fwatches\u202ffor duplicate activity.\u202f&nbsp;<br>If\u202ftwo\u202fhospitals\u202ftry\u202fto\u202fcharge\u202fthe\u202fsame\u202fcard\u202ffor\u202fthe same amount\u202faround the same\u202ftime,\u202fthe\u202fsystem may block one of\u202fthe payments.\u202fThis\u202fcan\u202fhappen\u202feven when\u202fboth\u202fpayments\u202fare\u202fcorrect.\u202f&nbsp;<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-ea8778e is-style-default\" data-block-id=\"ea8778e\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b02b86d stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"b02b86d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b02b86d-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-b02b86d-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-725560c\" data-block-id=\"725560c\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-d0ac6d0\" id=\"are-you-working-to-fix-these-issues\" data-block-id=\"d0ac6d0\"><h4 class=\"stk-block-heading__text\">Are you working&nbsp;to fix&nbsp;these issues?\u202f&nbsp;<\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-cb5a35b\" data-block-id=\"cb5a35b\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-cb5a35b\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-cb-5-a-35-b-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-cb-5-a-35-b-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-ea0def8 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"ea0def8\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-ea0def8-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-ea0def8-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-7b78577\" data-block-id=\"7b78577\"><p class=\"stk-block-text__text\">Yes.\u202fWe are actively working with our payment partners to\u202fmake this process better. Our goal is to\u202fmake saving and using your card\u202facross multiple hospitals easier and more reliable in the future.\u202f&nbsp;<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div><\/div>\n<\/details>\n<\/div><\/div>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-bed9e9c is-style-default\" data-block-id=\"bed9e9c\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1eb207c stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"1eb207c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1eb207c-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-1eb207c-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3a6ef43\" data-block-id=\"3a6ef43\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e4ef202\" id=\"strong-why-am-i-not-getting-an-email-confirmation-after-strong-making-a-payment-strong-strong-or-strong-setting-up-my-payment-plan-strong\" data-block-id=\"e4ef202\"><h4 class=\"stk-block-heading__text\"><strong>Why am I not getting an email confirmation after <strong> making a payment<\/strong><\/strong> or <strong>setting up my payment plan?&nbsp;<\/strong><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-a492d91\" data-block-id=\"a492d91\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-a492d91\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-492-d-91-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-a-492-d-91-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-be22513 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"be22513\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-be22513-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-be22513-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-87198c1\" data-block-id=\"87198c1\"><p class=\"stk-block-text__text\">Please check your communication preferences under your MyChart account profile and&nbsp;enable&nbsp;<strong>Payment Activity<\/strong>&nbsp;notifications under&nbsp;Billing.&nbsp;<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group padding30 has-background is-layout-grid wp-container-core-group-is-layout-baef362d wp-block-group-is-layout-grid\" style=\"background-color:#cdf0f2\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"support\">MyChart support<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Ottawa Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-737-8800<\/li>\n\n\n\n<li>By email: <a href=\"mailto:mychart@toh.ca\">mychart@toh.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Hawkesbury and District General Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-632-1111 ext. 41817<\/li>\n\n\n\n<li>By email: <a href=\"mailto:mychart@hgh.ca\">mychart@hgh.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Renfrew Victoria Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-432-4851<\/li>\n\n\n\n<li>By email: <a href=\"mailto:rvh.mychart@renfrewhosp.com\">rvh.mychart@renfrewhosp.com<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>St. Francis Memorial Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-756-3044<\/li>\n\n\n\n<li>By email: <a href=\"mailto:mychart@sfmhhosp.com\">mychart@sfmhhosp.com<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>University of Ottawa Heart Institute:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-696-7020<\/li>\n\n\n\n<li>By email: <a href=\"mailto:epicmychart@ottawaheart.ca\">epicmychart@ottawaheart.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Group Health Centre:\n<ul class=\"wp-block-list\">\n<li>By phone: 705-263-2273<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deep River&amp; District Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-584-3333 ext. 7150<\/li>\n\n\n\n<li>By email: <a href=\"mailto:cara.mcguire@drdh.org\">cara.mcguire@drdh.org<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Kemptville District Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-258-6133 ext. 205<\/li>\n\n\n\n<li>By email: <a href=\"mailto:mychartkdh@kdh.on.ca\">mychartkdh@kdh.on.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Winchester District Memorial Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-774-2422 ext. 6751<\/li>\n\n\n\n<li>By email: <a href=\"mailto:mychart@wdmh.on.ca\">mychart@wdmh.on.ca<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"finace\">Finance departments<\/h2>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Ottawa Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-761-4444 ext. 14444<\/li>\n\n\n\n<li>By email: <a href=\"mailto:accountsreceivable@toh.ca\">accountsreceivable@toh.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Hawkesbury and District General Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-632-1111 ext. 41903<\/li>\n\n\n\n<li>By email: <a href=\"mailto:accountreceivable@hgh.ca\">accountreceivable@hgh.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Renfrew Victoria Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-432-4851 ext.800<\/li>\n\n\n\n<li>By email: <a href=\"mailto:finance@renfrewhosp.com\">finance@renfrewhosp.com<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>St. Francis Memorial Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-756-3044 ext. 226<\/li>\n\n\n\n<li>By email: <a href=\"mailto:finance@sfmhosp.com\"><\/a><a href=\"mailto:finance@sfmhosp.com\">finance@sfmhosp.com<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The Ottawa Hospital Academic Family Health Team:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-798-5555 ext.16987<\/li>\n\n\n\n<li>By email: <a href=\"mailto:TOHAFHT@toh.ca\">TOHAFHT@toh.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>University of Ottawa Heart Institute:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-761-4444 ext. 14444<\/li>\n\n\n\n<li>By email: <a href=\"mailto:accountsreceivable@toh.ca\">accountsreceivable@toh.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Group Health Centre:\n<ul class=\"wp-block-list\">\n<li>By phone: 705-759-5511<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Deep River&amp; District Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-584-3333 ext. 7113<\/li>\n\n\n\n<li>By email: <a href=\"mailto:accrec@drdh.org\">accrec@drdh.org<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Kemptville District Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-258-6133 ext.145<\/li>\n\n\n\n<li>By email: <a href=\"mailto:ar@kdh.on.ca\">ar@kdh.on.ca<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Winchester District Memorial Hospital:\n<ul class=\"wp-block-list\">\n<li>By phone: 613-774-2420 ext. 6809<\/li>\n\n\n\n<li>By email: <a href=\"mailto:billingoffice@wdmh.on.ca\">billingoffice@wdmh.on.ca<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have a question that\u2019s not answered here?Please call our MyChart Support Line at 613-798-5555 ext. 77219, or email mychart@toh.ca Now&nbsp;Live: Pay Your Hospital Bills in MyChart You can now pay your hospital bills right in MyChart \u2014 no need to call or visit the Finance Department.&nbsp;&nbsp;Just log in to your MyChart account or use the [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":82,"menu_order":12,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-24837","page","type-page","status-publish","hentry"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/24837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=24837"}],"version-history":[{"count":2,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/24837\/revisions"}],"predecessor-version":[{"id":277726,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/24837\/revisions\/277726"}],"up":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/82"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=24837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}