{"id":242,"date":"2015-10-02T11:23:55","date_gmt":"2015-10-02T15:23:55","guid":{"rendered":"http:\/\/toh.masm.ca\/en\/?page_id=242"},"modified":"2025-11-26T09:24:35","modified_gmt":"2025-11-26T14:24:35","slug":"health-records","status":"publish","type":"page","link":"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/","title":{"rendered":"Health Records"},"content":{"rendered":"<div class=\"callout-text-inner toh-green\">\n<h3 class=\"callout-text-inner-title\">Please Note<\/h3>\n<p class=\"callout-text\">There is no fee to release patient information to other health care facilities or physicians, for continuity of patient care. The Ottawa Hospital is committed to respond to your request within 30 days, in accordance with PHIPA.<\/p>\n<\/div>\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-f5b7d7b is-style-default\" data-block-id=\"f5b7d7b\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fdc6f16 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"fdc6f16\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fdc6f16-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-fdc6f16-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-a799fdc\" data-block-id=\"a799fdc\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-c78bf96\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-1-how-do-i-get-a-copy-of-my-health-records-or-a-cd-of-my-medical-images-a\" data-block-id=\"c78bf96\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse1\">How do I get a copy of my health records or a CD of my Medical Images?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-5f90914\" data-block-id=\"5f90914\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-5f90914\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-f-90914-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-5-f-90914-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-b378816 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"b378816\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-b378816-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-b378816-inner-blocks\">\n<p><strong>The simplest way to request and receive a copy of your health records is <\/strong><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><strong>to make a request in\u00a0<\/strong><a href=\"https:\/\/epicapps.toh.ca\/mychart\/Authentication\/Login\" target=\"_blank\"><strong>MyChart<\/strong><\/a><strong>\u00a0and navigate to\u00a0<\/strong>the\u00a0<\/span><strong>\u201cSharing Hub\u201d through the top left Menu.<\/strong><\/p>\n\n\n\n<p><strong>Note: While non-urgent requests are completed in the order they are received, TOH records became electronic in November 2009. Therefore, where appropriate, limiting a request to dates after this will minimize processing time.<\/strong><\/p>\n\n\n\n<p>To request a copy of your personal health information, you must provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completed and signed&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2022\/05\/signed-consent.pdf\/\">Request Consent for Release Disclosure of Patient Health Information (CON 06)<\/a>. The consent must be directed to The Ottawa Hospital, dated within 1 year, witnessed by another person and must list in detail, the records you are requesting and the dates pertaining to the visit,<\/li>\n\n\n\n<li>A copy of a government-issued photo ID.<\/li>\n<\/ul>\n\n\n\n<p>To submit your request, please&nbsp;<a href=\"mailto:releaseofinfo@toh.ca\">contact us<\/a>&nbsp;to receive a secure link through email to upload your completed consent form and government-issued photo ID. Once uploaded, one of our representatives will contact you at the number listed on the form to provide you with a free fee estimate.<\/p>\n\n\n\n<p>The consent must be directed to The Ottawa Hospital, dated within 1 year, witnessed by another person and must list in detail, the records you are requesting and the dates pertaining to the visit.<\/p>\n\n\n\n<p>Requests are processed when the required information is received in good order. Requests will only be processed with an authorization form and upon receipt of payment. Please note that typical wait times are between 8 to 15 business days but can vary depending on request or volumes.<\/p>\n\n\n\n<p>Medical Images can be accessed through PocketHealth. You can get started by visiting&nbsp; <a href=\"https:\/\/can01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.pockethealth.com%2F&amp;data=05%7C02%7Cwebofficer%40toh.ca%7C5b1ec67b399a400e1a8608dd236e6750%7C859b41b6130f4d13a6931ffec4e7cb5a%7C0%7C0%7C638705679255183158%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=rbzkxZ6bkQhVXjpoevi0MjBD%2Fc87xaaITs9SktMHsuk%3D&amp;reserved=0\">https:\/\/www.pockethealth.com\/<\/a> and selecting \u201cAccess My Records\u201d. Your Provincial Health Card Number or hospital Medical Record Number is required to sign up.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-abd1687 is-style-default\" data-block-id=\"abd1687\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-a2e12e3 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"a2e12e3\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-a2e12e3-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-a2e12e3-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-948790b\" data-block-id=\"948790b\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-e9a034f\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-2-what-if-i-want-my-records-released-to-someone-else-a\" data-block-id=\"e9a034f\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse2\">What if I want my records released to someone else?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-e0a5e71\" data-block-id=\"e0a5e71\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-e0a5e71\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-e-0-a-5-e-71-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-e-0-a-5-e-71-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f32183a stk-block-accordion__content\" data-v=\"4\" data-block-id=\"f32183a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f32183a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f32183a-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-a9c03c0\" data-block-id=\"a9c03c0\"><p class=\"stk-block-text__text\">Whether you want your records released to a relative, friend, family doctor or another institution, you must provide&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2022\/05\/signed-consent.pdf\/\" target=\"_blank\" rel=\"noreferrer noopener\">signed consent<\/a>&nbsp;for the hospital to release your information. The consent must be dated and witnessed. It is valid for one (1) year.<\/p><\/div>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-49877c3 is-style-default\" data-block-id=\"49877c3\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9c60896 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"9c60896\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9c60896-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-9c60896-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-9e8479d\" data-block-id=\"9e8479d\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-80af797\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-3-do-i-need-parental-consent-if-i-am-a-minor-a\" data-block-id=\"80af797\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse3\">Do I need parental consent if I am a minor?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-2beec60\" data-block-id=\"2beec60\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-2beec60\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-beec-60-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-2-beec-60-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-1bdbce9 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"1bdbce9\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-1bdbce9-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-1bdbce9-inner-blocks\">\n<p>Parental consent is required if you are under 16 years of age and not capable of consenting.<\/p>\n\n\n\n<p>For more information, please visit the&nbsp;<a href=\"https:\/\/www.ipc.on.ca\/health-individuals\/consent-and-your-personal-health-information\/#:~:text=Consent%20under%20PHIPA%20may%20be,decision%2Dmaker%20due%20to%20incapacity.\">Information and Privacy Commissioner\u2019s (IPC)<\/a>&nbsp;website<strong>.<\/strong><\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-b983989 is-style-default\" data-block-id=\"b983989\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-caf9b05 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"caf9b05\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-caf9b05-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-caf9b05-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-a42def4\" data-block-id=\"a42def4\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-04859b4\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-4-what-if-i-want-to-make-a-correction-to-my-record-a\" data-block-id=\"04859b4\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse4\">What if I want to make a correction to my record?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-c61fd17\" data-block-id=\"c61fd17\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-c61fd17\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-61-fd-17-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-c-61-fd-17-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e043f46 stk-block-accordion__content\" data-v=\"4\" data-block-id=\"e043f46\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e043f46-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e043f46-inner-blocks\">\n<p>In order to make a correction to your record, please fill out the&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2025\/03\/personal-health-record-atl-05-en-oct-2024.pdf\/\">Request to Correct Personal Health Information form (HLT 28)<\/a>, clearly outlining what you are requesting to have changed and send it to the Health Records Dept for processing either in person, or by&nbsp;<a href=\"mailto:releaseofinfo@toh.ca\">contacting us<\/a>&nbsp;to receive a secure link.<\/p>\n\n\n\n<p>Under the Personal Health Information Protection Act (PHIPA), the hospital is not required to make corrections to information that is not associated to your care or information that consists of a professional opinion or observation that a health care provider has made in good faith about you.<\/p>\n\n\n\n<p>Under PHIPA, if your correction request is denied, you have the right to prepare a concise Statement of Disagreement that sets out the corrections that TOH has refused to make. TOH will attach this Statement as part of the record.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-dc41656 is-style-default\" data-block-id=\"dc41656\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-58e981f stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"58e981f\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-58e981f-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-58e981f-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-3ae4139\" data-block-id=\"3ae4139\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-9488ae6\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-5-what-if-i-need-the-records-of-a-deceased-patient-a\" data-block-id=\"9488ae6\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse5\">What if I need the records of a deceased patient?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-0905877\" data-block-id=\"0905877\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-0905877\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0905877-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-0905877-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-66a3f4c stk-block-accordion__content\" data-v=\"4\" data-block-id=\"66a3f4c\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-66a3f4c-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-66a3f4c-inner-blocks\">\n<p>To release the personal health information of a deceased patient, consent is required from the estate\u2019s executor (with proof, a copy of the first page where it names the executor and the last page where the patient\/deceased signed the Will). If no Will exists, a Certificate of Appointment of Estate Trustee is required.<\/p>\n\n\n\n<p>For more information, please contact&nbsp;<a href=\"mailto:releaseofinfo@toh.ca\">Health Records<\/a>.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-d350872 is-style-default\" data-block-id=\"d350872\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-49d3cca stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"49d3cca\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-49d3cca-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-49d3cca-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-84a3fa6\" data-block-id=\"84a3fa6\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-7680a75\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-8-what-if-im-a-substitute-decision-maker-for-an-incapable-individual-a\" data-block-id=\"7680a75\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse8\">What if I\u2019m a substitute decision-maker for an incapable individual?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-86fca88\" data-block-id=\"86fca88\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-86fca88\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-86-fca-88-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-86-fca-88-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-9f2a64b stk-block-accordion__content\" data-v=\"4\" data-block-id=\"9f2a64b\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-9f2a64b-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-9f2a64b-inner-blocks\">\n<p>To release health information to the substitute decision maker, a signed&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2022\/05\/signed-consent.pdf\/\">consent form<\/a>&nbsp;is required, along with the power of attorney (POA) document for personal care.<\/p>\n\n\n\n<p>A POA for personal care is only considered valid when the individual is deemed incapable of consenting. In some cases, Health Records may need to contact the patient\u2019s family doctor or request that the POA complete a&nbsp;<a href=\"https:\/\/www.ontario.ca\/page\/list-capacity-assessors#list\">capacity assessment<\/a>&nbsp;before releasing health information.`<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-4dd1c4a is-style-default\" data-block-id=\"4dd1c4a\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-314ddea stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"314ddea\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-314ddea-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-314ddea-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-bd8a3be\" data-block-id=\"bd8a3be\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-73b7187\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-6-how-do-i-request-birth-records-a\" data-block-id=\"73b7187\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse6\">How do I request birth records?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-d6a3a22\" data-block-id=\"d6a3a22\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-d6a3a22\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-6-a-3-a-22-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-d-6-a-3-a-22-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-44f8c5d stk-block-accordion__content\" data-v=\"4\" data-block-id=\"44f8c5d\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-44f8c5d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-44f8c5d-inner-blocks\">\n<p>If you are looking for your birth information (proof of birth), please complete the<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2023\/04\/proof-of-birth.pdf\/\">&nbsp;Proof of Birth or Time of Birth Request Form<\/a>.<\/p>\n\n\n\n<p>Please note that we do not issue birth certificates \u2013 these are issued by the&nbsp;<a href=\"https:\/\/www.ontario.ca\/page\/official-government-id-and-certificates\">Government of Ontario<\/a>&nbsp;website.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<details class=\"wp-block-stackable-accordion stk-block-accordion stk-inner-blocks stk-block-content stk-block stk-7bd9faf is-style-default\" data-block-id=\"7bd9faf\">\n<summary class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-fee6589 stk--container-small stk-block-accordion__heading\" data-v=\"4\" data-block-id=\"fee6589\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-fee6589-container stk-hover-parent\"><div class=\"stk-block-content stk-inner-blocks stk-fee6589-inner-blocks\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5f3d28f\" data-block-id=\"5f3d28f\"><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-22f24cd\" id=\"a-class-href-https-www-ottawahospital-on-ca-en-patients-visitors-health-records-collapse-7-is-there-a-charge-a\" data-block-id=\"22f24cd\"><h4 class=\"stk-block-heading__text\"><a class=\"\" href=\"https:\/\/www.ottawahospital.on.ca\/en\/patients-visitors\/health-records\/#collapse7\">Is there a charge?<\/a><\/h4><\/div>\n\n\n\n<div class=\"wp-block-stackable-icon stk-block-icon stk-block stk-cda1c7c\" data-block-id=\"cda1c7c\"><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><linearGradient id=\"linear-gradient-cda1c7c\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-cda-1-c-7-c-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-cda-1-c-7-c-color-2)\"><\/stop><\/linearGradient><\/defs><\/svg><svg data-prefix=\"fas\" data-icon=\"chevron-down\" class=\"svg-inline--fa fa-chevron-down fa-w-14\" xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div><\/span><\/div>\n<\/div><\/div>\n<\/div><\/div><\/summary>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-834554a stk-block-accordion__content\" data-v=\"4\" data-block-id=\"834554a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-834554a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-834554a-inner-blocks\">\n<p>There is an administrative fee for copies of your record based on the&nbsp;<a href=\"https:\/\/www.ottawahospital.on.ca\/en\/documents\/2023\/04\/fee-schedule.pdf\/\">current&nbsp;fee schedule<\/a>. An administrative fee of $30 dollars (+HST) shall apply to all patient requests. This includes pages 1 to 20. After the first 20 pages, any additional pages will cost .25 cents per page.<\/p>\n\n\n\n<p>Your health record may be provided to you in CD format for an additional $10 dollars (upon request).<\/p>\n\n\n\n<p>There is no additional fee to release your health records through secure online transfer.<\/p>\n<\/div><\/div><\/div>\n<\/details>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Office Hours:<\/strong><\/p>\n\n\n\n<p>08:00\u201323:00<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Phone:<\/strong><\/p>\n\n\n\n<p>613-737-8800<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Email:<\/strong><br><a href=\"mailto:releaseofinfo@toh.ca\">releaseofinfo@toh.ca<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>General Campus<\/strong><\/p>\n\n\n\n<p>Main Building, First Floor, Room 1104<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Civic Campus<\/strong><\/p>\n\n\n\n<p>Lab Medicine Building, Main Floor, Room QM15<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Riverside Campus<\/strong> <\/p>\n\n\n\n<p>Lower Level, Room B103<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Please Note There is no fee to release patient information to other health care facilities or physicians, for continuity of patient care. The Ottawa Hospital is committed to respond to your request within 30 days, in accordance with PHIPA. How do I get a copy of my health records or a CD of my Medical [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":82,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_mc_calendar":[],"footnotes":""},"class_list":["post-242","page","type-page","status-publish","hentry"],"acf":[],"wps_subtitle":"","_links":{"self":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/comments?post=242"}],"version-history":[{"count":0,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/242\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/pages\/82"}],"wp:attachment":[{"href":"https:\/\/www.ottawahospital.on.ca\/en\/wp-json\/wp\/v2\/media?parent=242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}