{"version":"1.0","provider_name":"The Ottawa Hospital","provider_url":"https:\/\/www.ottawahospital.on.ca\/en\/","author_name":"Vanaja Siva","author_url":"https:\/\/www.ottawahospital.on.ca\/en\/author\/vsiva\/","title":"What do patients want? -","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Nodmwm54Wk\"><a href=\"https:\/\/www.ottawahospital.on.ca\/en\/uncategorized\/what-do-patients-want\/\">What do patients want?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.ottawahospital.on.ca\/en\/uncategorized\/what-do-patients-want\/embed\/#?secret=Nodmwm54Wk\" width=\"600\" height=\"338\" title=\"&#8220;What do patients want?&#8221; &#8212; The Ottawa Hospital\" data-secret=\"Nodmwm54Wk\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.ottawahospital.on.ca\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.ottawahospital.on.ca\/wp-content\/uploads\/2016\/10\/YIMCClinicalTacticsWEB.jpg","thumbnail_width":495,"thumbnail_height":315,"description":"Communications. Clear, plain, frequent communications. Of the five things we can do to make patients satisfied with their care, the top two involve communications. \u201cThe way nurses and doctors communicate is absolutely key,\u201d said Dr. Ginette Rodger, Senior Vice-President of Professional Practice and Chief Nursing Executive. \u201cFor example, anyone shall answer a call-bell and no [&hellip;]"}