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Thank you for your professionalism

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I had been suffering from chest pains for several days and went to a local clinic to see about it, fearing that the ER would be overcrowded with flu sufferers.  I waited there for an hour and a half.  The doctor there told me to go the emergency.  So I took a cab to the Ottawa General-Civic campus ER.  There were only about 40-50 people in the ER, but all together I don’t think I waited longer than 25 minutes.  The people in the ER seemed to be attended to in a timely fashion, as far as I could see.

Everyone from the admin staff, to the orderlies, x-ray techs, nurses, doctors were so friendly, funny and upbeat that I was blown away.  I haven’t been to a hospital as a patient since the 1960’s so I didn’t know what to expect.  From my experience, I can tell you, I felt that I was in good hands.  I had a chance to see the goings-on in the Observation Ward and I was very impressed with the good humour, patience and professionalism of the hospital staff.  I want to especially thank my nurses, Erin and Tim, who put me at ease and who, despite seeing countless numbers of patients during their shift,  gave me the impression that I was the first patient they had seen that day.  I’m sorry that I don’t remember the name of my attending physician, but he went out of his way to answer all my questions and displayed endless patience with me as well.

Again, thank you for your care and professionalism.

Don Boisvenue

 
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