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Information for Ottawa Hospital patients and visitors

Major changes have taken place at The Ottawa Hospital to protect staff and patients during the COVID-19 global pandemic.

If you have a fever or cough and have either returned from international travel in the last 14 days or been in contact with someone who has COVID-19, do not go to the Emergency Department. Go to the COVID-19 Assessment Centre.

If you are having a medical emergency, go to the nearest Emergency Department or call 911.

Access to the Hospital for Patients

Access to The Ottawa Hospital for patients is now restricted to a small number of entrances at each site. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history.

Visitor Restrictions

The Ottawa Hospital is taking a gradual approach to welcoming more visitors for inpatients into the hospital.

To limit the number of people in the hospital at any time while ensuring that all patients have an opportunity for visits with loved ones:

  • Patients admitted to the hospital can identify a maximum of two total visitors.
  • Patients can have one visit with one person each day.
  • Visits can last for up to one hour.
  • All visits must be scheduled in advance.

Some specialized units may have different visitor policies. Please work with your loved one’s care team to schedule a visit at an appropriate time if you would like to visit them in hospital.

Please check the visiting the hospital page ahead of every visit for any updates to The Ottawa Hospital’s visitor policy.

Care teams will work with families regarding visits for exceptional circumstances on a compassionate and equitable basis.

Please call the hospital at 613-722-7000 and ask to be transferred to the appropriate unit to discuss the situation with your care team if:

  • Your loved one is receiving end-of-life care
  • You have an infant in the Neonatal Intensive Care Unit
  • If you or your partner are planning to give birth at The Ottawa Hospital. For more information about Having a Baby at The Ottawa Hospital during COVID Precautions please visit our patient and visitor restriction page.

Please check this web page for updates. If you have questions, please call the unit to speak with the care team.

Patient Information

Do not come to The Ottawa Hospital for any appointment, test or procedure if you have a fever, new or worsening cough, or any other symptoms of respiratory illness.

The hospital has postponed non-urgent surgeries, procedures, and outpatient programming and clinics. If your appointment has been cancelled, hospital staff will call you to tell you and answer any questions you have about your care.

Surgeries, procedures, and outpatient programming and clinics to be postponed are being selected on a set of consistent and equitable criteria to carefully consider the health-care needs of our patients while maintaining their safety.

Reducing activity in operating rooms and other areas of the hospital allows the hospitals to be ready to take on potential COVID-19 cases, as the situation continues to evolve.

If you have questions, please call your clinic or care team.

Masks for outpatients and visitors

Patients who are coming to the hospital for appointments and visitors will be provided with a disposable mask when they enter the hospital. Patients and visitors may also choose to wear their own cloth masks from home.

The Ottawa Hospital has taken this precautionary step out of an abundance of caution. Masks help prevent the spread of respiratory illness, including COVID-19, when important measures such as physical distancing are not possible.

Important information about properly and safely wearing a mask.

Do you want to help us?

While our community continues to rally, our very own healthcare workers continue to gear up each day, standing alongside our patients during this difficult time.

Together, we’ll take care of each other.

If you have personal protective equipment that you would like to donate to hospitals and health-care services in our region, please send an email to All donated equipment will be assessed and then distributed to hospitals and health-care services in the region as needs arise.

News about The Ottawa Hospital’s COVID-19 response

Staff at The Ottawa Hospital are taking all necessary precautions to keep everyone in the hospital safe.

Learn more about what you can expect when you arrive at the General, Civic or Riverside campuses.

Thank you for helping us protect everyone in the hospital!

Questions about the care you or your family member is receiving? Contact

Last updated on: September 18th, 2020