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Information for patients and visitors to The Ottawa Hospital

If you have a fever or cough and have either returned from international travel in the last 14 days or been in contact with someone who has COVID-19, do not go to the emergency department. Go to a COVID-19 Assessment Centre.

If you are having a medical emergency, go to the nearest Emergency Department or call 911.

Visitor access to the hospital

Visitor restrictions are currently in effect at The Ottawa Hospital

The Ottawa Hospital is currently in low visitor restrictions as part of the hospital’s ongoing response to COVID-19. Beginning September 27, 2021 visitors and Essential Care Partners entering The Ottawa Hospital will need to provide proof that they have been fully vaccinated against COVID-19 along with a piece of identification. This is to ensure the safety of everyone entering the hospital.

“Fully vaccinated” is defined as having two doses of a Health Canada-approved COVID-19 vaccine with the last dose at least 14 days ago.

During low visitor restrictions, up to two fully-vaccinated people can be at a patient’s bedside at a time unless they meet exceptional circumstances below.

Proof of being fully vaccinated can be provided using a paper or electronic receipt. If you were vaccinated in Ontario, you can download your proof of vaccination.

All visitors and Essential Care Partners

  • will be screened at the entrance (see next section for details)
  • will be asked to clean their hands
  • must wear a hospital-issued mask at all times (a mask will be provided at the screening desk)
  • must practice physical distancing (stay at least six feet apart from others) at all times
  • must follow instructions from staff on the unit

Patient access to the hospital

Do not come to The Ottawa Hospital for any appointment, test or procedure if you have a fever, new or worsening cough, or any other symptoms of respiratory illness. Please call the clinic beforehand and tell them about your symptoms. They will advise you about what to do.

Although we strongly recommend that all eligible people get their COVID-19 vaccination, patients do not need to be fully vaccinated to receive care from The Ottawa Hospital.

COVID-19 vaccines and our staff

To ensure the safety of our entire team and our patients and families, beginning November 1, 2021 all staff, medical staff and learners will be required to have been fully vaccinated with a World Health Organization (WHO)-approved COVID-19 vaccine as a condition of employment and/or credentialing at The Ottawa Hospital.

Those who are not fully vaccinated (or do not have an approved medical and/or other exception in accordance with the Ontario Human Rights Code) will be deemed non-compliant with the COVID-19 vaccine policy and placed on an unpaid leave of absence.

Resources

What you can expect when you arrive at the General, Civic or Riverside campuses?

Do you want to help us?

While our community continues to rally, our very own healthcare workers continue to gear up each day, standing alongside our patients during this difficult time.

Together, we’ll take care of each other.

If you have personal protective equipment that you would like to donate to hospitals and health-care services in our region, please send an email to COVIDDonations@toh.ca. All donated equipment will be assessed and then distributed to hospitals and health-care services in the region as needs arise.

Questions about the care you or your family member is receiving? Contact

Last updated on: October 7th, 2021