Information for Ottawa Hospital patients and visitors
Major changes have taken place at The Ottawa Hospital to protect staff and patients during the COVID-19 global pandemic.
If you have a fever or cough and have either returned from international travel in the last 14 days or been in contact with someone who has COVID-19, do not go to the Emergency Department. Go to the COVID-19 Assessment Centre.
If you are having a medical emergency, go to the nearest Emergency Department or call 911.
Access to the Hospital for Patients
Access to The Ottawa Hospital for patients is now restricted to a small number of entrances at each site. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history.
Effective Saturday, March 21 at 8 a.m., Visitors are not allowed at The Ottawa Hospital. If you are not a patient or a staff member, please do not come to The Ottawa Hospital.
Care teams will work with families regarding visits for exceptional circumstances on a compassionate and equitable basis.
Please call the hospital at 613-722-7000 and ask to be transferred to the appropriate unit to discuss the situation with your care team if:
- Your loved one is receiving end-of-life care
- You have an infant in the Neonatal Intensive Care Unit
- If you or your partner are planning to give birth at The Ottawa Hospital. For more information about Having a Baby at The Ottawa Hospital during COVID Precautions please visit our patient and visitor restriction page.
Please check this web page for updates. If you have questions, please call the unit to speak with the care team.
Do not come to The Ottawa Hospital for any appointment, test or procedure if you have a fever, new or worsening cough, or any other symptoms of respiratory illness.
The hospital has postponed non-urgent surgeries, procedures, and outpatient programming and clinics. If your appointment has been cancelled, hospital staff will call you to tell you and answer any questions you have about your care.
Surgeries, procedures, and outpatient programming and clinics to be postponed are being selected on a set of consistent and equitable criteria to carefully consider the health-care needs of our patients while maintaining their safety.
Reducing activity in operating rooms and other areas of the hospital allows the hospitals to be ready to take on potential COVID-19 cases, as the situation continues to evolve.
If you have questions, please call your clinic or care team.
Do you want to help us?
If you have personal protective equipment that you would like to donate to hospitals and health-care services in our region, please send an email to COVIDDonations@toh.ca. All donated equipment will be assessed and then distributed to hospitals and health-care services in the region as needs arise.