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Information for Ottawa Hospital patients and visitors

Major changes have taken place at The Ottawa Hospital to protect staff and patients during the COVID-19 global pandemic.

If you have a fever or cough and have either returned from international travel in the last 14 days or been in contact with someone who has COVID-19, do not go to the Emergency Department. Go to the COVID-19 Assessment Centre.

If you are having a medical emergency, go to the nearest Emergency Department or call 911.

Access to the Hospital for Patients

Access to The Ottawa Hospital for patients is now restricted to a small number of entrances at each site. Please follow signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history. For more information on locations and hours, please refer to our Visiting the Hospital page.

Visitor Restrictions

Visitor restrictions are currently in effect at The Ottawa Hospital.

The Ottawa Hospital is currently in intermediate visitor restrictions as part of the hospital’s ongoing response to COVID-19.

Can I visit someone at the hospital?

During intermediate restrictions, the hospital can welcome a maximum of one scheduled visitor per patient per day. Up to two people can be identified as a visitor per patient, but only one can visit per day. This process is the same for everyone, regardless of vaccination status.

Limiting the number of people at the hospital at any one time will help keep our patients, staff and visitors safe.

Is the process different for people who are fully vaccinated?

This process is the same for everyone, regardless of vaccination status.

How do I schedule a visit with a patient in the hospital?

To coordinate a scheduled visit, please speak with the patient’s care team. We appreciate your patience as our staff do their best to accommodate visit requests.

I brought my loved one to the hospital. Can I go with them to their hospital room?

Unfortunately no.  During intermediate visitor retractations, all visitors must schedule their visits in advance unless you meet exceptional circumstances below.

What about Essential Care Partners?

Essential Care Partners and social visitors are not the same.  An Essential Care Partner (ECP) is a support person whose presence is considered essential to the safety and well-being of a patient while they are in the hospital.

Learn more about The Ottawa Hospital’s Essential Care Partner Program

What about exceptional circumstances?

Care teams will continue to work with families regarding visits for exceptional circumstances on a compassionate and equitable basis.

Please call the hospital at 613-722-7000 and ask to be transferred to the appropriate unit to discuss the situation with your care team if:

  • Your loved one is receiving end-of-life care,
  • You have an infant in the Neonatal Intensive Care Unit, or
  • You or your partner are planning to give birth at The Ottawa Hospital.

For more information about having a baby at The Ottawa Hospital during COVID precautions, please visit our COVID-19 obstetrics patient information and visitor restriction page.

Please check this web page for updates. If you have any questions, please call the unit to speak with the care team.

Patient Information

Do not come to The Ottawa Hospital for any appointment, test or procedure if you have a fever, new or worsening cough, or any other symptoms of respiratory illness.

COVID-19 testing before a surgery

Patients who are scheduled for a non-urgent surgery that requires a general anesthetic are asked to complete a COVID-19 test 72 hours before their surgery. Similar protocols are being adopted by hospitals across the region.

If you require a COVID-19 test before your surgery, your surgical care team will advise you and provide you with additional information about getting tested.

Masks for outpatients and essential care partners

Patients who are coming to the hospital for appointments and essential care partners will be provided with a disposable medical mask when they enter the hospital.

Masks help prevent the spread of respiratory illness, including COVID-19, when important measures such as physical distancing are not possible.

Important information about properly and safely wearing a mask.

Do you want to help us?

While our community continues to rally, our very own healthcare workers continue to gear up each day, standing alongside our patients during this difficult time.

Together, we’ll take care of each other.

If you have personal protective equipment that you would like to donate to hospitals and health-care services in our region, please send an email to All donated equipment will be assessed and then distributed to hospitals and health-care services in the region as needs arise.

News about The Ottawa Hospital’s COVID-19 response

Staff at The Ottawa Hospital are taking all necessary precautions to keep everyone in the hospital safe.

Learn more about what you can expect when you arrive at the General, Civic or Riverside campuses.

Thank you for helping us protect everyone in the hospital!

Questions about the care you or your family member is receiving? Contact

Last updated on: July 27th, 2021