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Information for patients and visitors to The Ottawa Hospital

If you have been instructed to quarantine by public health officials or in accordance with federal travel guidelines, please do not visit The Ottawa Hospital.

If you have a fever or cough, please isolate at home or book an appointment at a COVID-19 Assessment Centre to be tested. Do not go to the Emergency Department unless you have a medical emergency.

If you are having a medical emergency, go to the nearest emergency department or call 911

All Essential Care Partners and visitors must wear a mask, practice physical distancing (stay at least six feet apart from others) at all times, and are expected to be fully vaccinated against COVID-19.

COVID-19 electronic screening assessment

To ensure the safety of everyone at The Ottawa Hospital, on July 1, 2022, we will start to transition to a new entrance screening model.

Patients, visitors and care partners will be asked to complete a COVID screening assessment electronically using one of three methods:

  1. Pre-screen using the COVID-19 screening tool. If your completed form shows you are cleared to enter the hospital, please show the screener at the entrance.
  2. At select entrances, follow directions to screen-in using a kiosk
  3. Review the self-screening questions which will be posted at each entrance

Visitor access to the hospital

The Ottawa Hospital is currently allowing visitors, in accordance with our Visitors and Family Presence policy.

This policy encourages patients, families and care teams to determine how many people should be present at any time. Essential Care Partners (ECPs) and visitors will still be expected to complete screening before entering the facility (see below for more information) and must always wear a mask.

There are no defined visiting hours as part of this policy. Loved ones are welcome to visit patients at TOH at times that work best for patients in collaboration with care teams. We ask visitors to be mindful of rest and quiet times, and we encourage you to limit gatherings and time spent visiting when possible. Unit staff may ask visitors who are not respectful of the Visitors and Family Presence policy to leave.

When there is an outbreak or emergency, the care team may recommend further precautions for the safety of patients, staff and visitors. Please consult the care team before visiting a unit experiencing an outbreak.

COVID-19 electronic screening assessment

To ensure the safety of everyone at The Ottawa Hospital, we have implemented a digital entrance screening model.

Patients, visitors and care partners will be asked to complete a COVID screening assessment electronically using one of three methods:

  1. Pre-screen using the COVID-19 screening tool on your phone, tablet or computer.
  2. At select entrances, follow directions to screen-in using a kiosk.
  3. Review the self-screening questions which will be posted at each entrance.

Patient access to the hospital

Do not come to The Ottawa Hospital for any appointment, test or procedure if you have a fever, new or worsening cough, or any other symptoms of respiratory illness. Please call the clinic beforehand and tell them about your symptoms. They will advise you about what to do.

Although we strongly recommend that all eligible people get their COVID-19 vaccination, patients do not need to be fully vaccinated to receive care from The Ottawa Hospital.

COVID-19 vaccines and our staff

To ensure the safety of our entire team and our patients and families, beginning November 1, 2021 all staff, medical staff and learners will be required to have been fully vaccinated with a World Health Organization (WHO)-approved COVID-19 vaccine as a condition of employment and/or credentialing at The Ottawa Hospital.

Those who are not fully vaccinated (or do not have an approved medical and/or other exception in accordance with the Ontario Human Rights Code) will be deemed non-compliant with the COVID-19 vaccine policy and placed on an unpaid leave of absence.

Please check this web page for updates. If you have any questions, please call the unit to speak with the care team.

Resources

What you can expect when you arrive at the General, Civic or Riverside campuses?

Do you want to help us?

While our community continues to rally, our very own healthcare workers continue to gear up each day, standing alongside our patients during this difficult time.

Together, we’ll take care of each other.

If you have personal protective equipment that you would like to donate to hospitals and health-care services in our region, please send an email to COVIDDonations@toh.ca. All donated equipment will be assessed and then distributed to hospitals and health-care services in the region as needs arise.

Questions about the care you or your family member is receiving? Contact

Last updated on: September 22nd, 2022