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Information for patients and visitors to The Ottawa Hospital

If you have been instructed to quarantine by public health officials or in accordance with federal travel guidelines, please do not visit The Ottawa Hospital.

If you have a fever or cough, please isolate at home or book an appointment at a COVID-19 Assessment Centre to be tested. Do not go to the Emergency Department unless you have a medical emergency.

If you are having a medical emergency, go to the nearest emergency department or call 911

All Essential Care Partners and visitors must wear a mask and practice physical distancing (stay at least six feet apart from others) at all times.

Visitor access to the hospital

Visitor restrictions are currently in effect at The Ottawa Hospital

The Ottawa Hospital is currently in an “intermediate visitor restriction” status as part of the hospital’s ongoing response to COVID-19 and the Omicron variant.

Intermediate visitor restrictions:

  • One scheduled, fully vaccinated visitor, per patient, per day, for a maximum of one hour per day.
  • Two individuals can be identified as a visitor per patient, but only one can visit per day.
  • Regardless of level of restriction, any patient can identify an Essential Care Partner, who will have access to that patient even if their visitor is present.
  • Masks must be worn at all times during the visit. All visitors will be offered a hospital-supplied procedure mask upon arrival at the screening desk.

Fully vaccinated” is defined as having two doses of a Health Canada-approved COVID-19 vaccine with the last dose at least 14 days ago.

Essential Care Partners and visitors entering The Ottawa Hospital will need to provide proof that they have been fully vaccinated against COVID-19 along with a piece of identification. This is to ensure the safety of everyone in the hospital.

Proof of being fully vaccinated can be provided using a paper or electronic receipt. If you were vaccinated in Ontario, you can download your enhanced vaccine certificate (with a QR code).

All Essential Care Partners and visitors must wear a mask and practice physical distancing (stay at least six feet apart from others) at all times.

All Essential Care Partners and visitors:

  • will be screened at the entrance (see next section for details)
  • will be asked to clean their hands with alcohol-based hand rub
  • must wear a medical-grade mask at all times, including when in the patient’s room; a mask will be provided at the screening desk
  • must practice physical distancing (stay at least six feet apart from others) at all times
  • must follow instructions from staff on the unit

Restrictions for positive or presumed COVID-19 cases

Like all hospitals, The Ottawa Hospital is a “highest risk setting.” For the health and safety of our patients, staff and visitors, any individual who has tested positive for COVID-19 or displays COVID-19 symptoms must wait 10 days before coming to the hospital.

You may only need to self-isolate for 5 days, as required by Ottawa Public Health, but you still should not visit the hospital for 10 days.

  • If you have tested positive for COVID-19, you must wait 10 days from the date of your test before coming into the hospital.
  • If you have symptoms of COVID-19 but are unable to get a test, you must wait 10 days from the onset of your symptoms before coming into the hospital.

Please review the Ottawa Public Health self-isolation requirements before coming to the hospital.

This regulation applies to all individuals — regardless of age or vaccination status — including non-emergent patients, Essential Care Partners and staff.

If you have or suspect you have COVID-19 and need to be treated for your symptoms, please visit the Emergency Department at either the Civic or General Campus.

If you have a medical appointment booked at the hospital within 10 days of your positive COVID-19 test or onset of symptoms, please call the office to reschedule your appointment to a time that is safer for everyone.

If you are an employee, please contact your leader to determine what is required and when you are able to return to work.

Patient access to the hospital

Do not come to The Ottawa Hospital for any appointment, test or procedure if you have a fever, new or worsening cough, or any other symptoms of respiratory illness. Please call the clinic beforehand and tell them about your symptoms. They will advise you about what to do.

Although we strongly recommend that all eligible people get their COVID-19 vaccination, patients do not need to be fully vaccinated to receive care from The Ottawa Hospital.

COVID-19 vaccines and our staff

To ensure the safety of our entire team and our patients and families, beginning November 1, 2021 all staff, medical staff and learners will be required to have been fully vaccinated with a World Health Organization (WHO)-approved COVID-19 vaccine as a condition of employment and/or credentialing at The Ottawa Hospital.

Those who are not fully vaccinated (or do not have an approved medical and/or other exception in accordance with the Ontario Human Rights Code) will be deemed non-compliant with the COVID-19 vaccine policy and placed on an unpaid leave of absence.

Please check this web page for updates. If you have any questions, please call the unit to speak with the care team.

Resources

What you can expect when you arrive at the General, Civic or Riverside campuses?

Do you want to help us?

While our community continues to rally, our very own healthcare workers continue to gear up each day, standing alongside our patients during this difficult time.

Together, we’ll take care of each other.

If you have personal protective equipment that you would like to donate to hospitals and health-care services in our region, please send an email to COVIDDonations@toh.ca. All donated equipment will be assessed and then distributed to hospitals and health-care services in the region as needs arise.

Questions about the care you or your family member is receiving? Contact

Last updated on: April 29th, 2022