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Patients' Rights and Responsibilities
The Ottawa Hospital believes that each person is a unique individual whose
nature is physical, emotional, intellectual, spiritual, and social, and who
is entitled to dignity and respect, regardless of circumstances or condition.
According to this philosophy; you, the patient, have the right to:
- receive courteous, competent and timely care;
- receive complete and current information regarding all aspects of
your care in a manner that you understand;
- participate in the health care team in developing a treatment or
care plan that addresses your needs;
- obtain a second medical opinion;
- expect that information gathered concerning your care will be treated
in a confidential manner;
- if you wish, designate a person to represent or support you in making
decisions about your treatment or care;
- become informed of the names and functions of all members of your
health care team;
- be informed of the hospital policies that apply to you;
- express your concerns and receive a timely response;
- refuse treatments, except in circumstances stipulated by law (for
example, for certain communicable diseases) and be informed of any
possible medical consequences of such refusal;
- be acknowledged in the language of your choice (English or French);
the hospital will provide, if possible, the services of an interpreter
to ensure that communication with members of the health care team is
possible.
As a patient, it is your responsibility to:
- provide accurate information about your past illnesses, previous
hospitalizations and medications;
- be considerate of other patients' rights and property and ensure
that you respect the hospital's policies, particularly with respect
to noise and the smoking policy;
- treat those who look after your needs with courtesy and kindness,
always understanding that their obligations toward other patients may
limit their availability to you;
- ask questions about instructions received if these are not clear
or cannot be followed;
- cooperate fully with hospital and medical staff to ensure the economical
use of hospital facilities;
- inform your physician or your nurse if you are pregnant or if you
suspect such a condition, so that they may consider the possible effect
of certain tests or treatments prescribed;
- respect the drug and alcohol policy of the hospital which states
that bringing or consuming non-prescribed drugs or alcohol in the hospital
is strictly forbidden;
- respect hospital rules and regulations communicated to you;
- arrange settlement of any portion of your account not covered by
your health insurance plan before leaving the hospital.
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