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Billing, Hospitalization Costs and Health Insurance

Ontario Residents

You must have a valid provincial health card in order for the provincial health insurance to cover services received while in hospital, such as the cost of a standard ward room (3 or 4 beds per room). The following list is not complete but includes some of the expenses which are not covered by the provincial health insurance plan:

• the difference between the cost of a private or semi-private room and the cost of a standard ward room *** ($180. per day for semi-private and $220. per day for private).
• the cost of ambulatory aids, such as crutches, canes or walkers
• the cost of ambulance services ($45. if the patient is insured by the Ontario Provincial Health Insurance plan and the service is essential and $240. for all others.
• the cost of cosmetic / delisted procedures (services no longer covered by your provincial health insurance plan) and their associated visits (services no longer covered by your provincial insurance) plus applicable taxes
• the cost of private duty nurses or sitters requested by the family.

If you have a supplementary insurance plan or if you wish to pay personally for additional costs, you may request a private or semi-private room. You are responsible for knowing what coverage is available through your private insurance plan(s). You are responsible for full payment of any charges not paid by insurance plans or companies.For more information, please contact the Finance Department at 613-761-4444.

Residents of Another Canadian Province

Hospital expenses are covered for residents of other Canadian provinces when they present a valid card from their provincial health care plan. Although OHIP does pay for home care for Ontario residents, these services are not covered for out-of-province patients. Check with your home province's insurance office for a list of expenses that are not covered (such as the expenses listed above that are not covered in Ontario). If you are a Quebec resident, your inpatient stay at The Ottawa Hospital may require pre-approval from RAMQ.

Persons Who Are Not Residents of Canada

Patients from any other country are responsible for all hospitalization expenses, for example,such as admissions, visits to clinics and to the Emergency department, radiology testing, etc. The physician or anesthesiologist's fees are never included in the hospital charges.

Telephone / Television

You may order additional services, such as a telephone and a television rental; the cost of these must be paid directly to the rental company's representative when the service is ordered.

Settling Your Account Upon Discharge

If there are additional costs related to your hospitalization, such as payment of charges for a private or semi-private room, and you don't have insurance, please settle these before leaving the hospital. Payments can be made using by cash, cheque, credit card or Interac at the Cashier in on each campus. 

• Civic Campus: Main Building, Main Level, next to the Admitting Department, near the Information Kiosk.
• General Campus : Main Building, Main Level, next to the Admitting Department, near the Information Kiosk.

For more information, please contact the Finance Department at 613-761-4444.