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The sensor, transmitter, receiver or insulin pump should not be exposed to x-rays, CT scans, MRI, any radiation and/or strong electromagnetic fields.
What do I do if I have to have an x-ray, CT scan or MRI or have any procedures with radiation or strong electromagnetic fields?
You must remove the sensor/transmitter attached to your body before the test. You will have to insert a new sensor after the test. You should plan to do this at home if possible as there may not be enough time or space for you to do this in the test area.
Remember, all of the components of your CGM or monitoring system could be damaged and must not be exposed to x-rays, CT scans, MRI, any radiation and/or strong electromagnetic fields.
Who to call for help or have questions?
You may call the Product technical support services for your particular system. Support services are available 24 hours a day, every day of the week. The contact number may be written on the back of the device.
| Company/device | Contact number |
|---|---|
| Animas Ping insulin pump with Dexcom G4 |
English: 1-877-937-7867 French: 1-866-406-4844 |
| Medtronic Veo or 630G insulin pumps | 1-800-646-4633 or 1-800-minimed |
| Dexcom G4 and G5 | 1-844-832-1809 |
Your diabetes educator- Regular weekday hours 8:00 to 16:00 Ext 88333
After hours there is an Endocrinologist on call for medical issues only at Tel 613-761-4221. Please ask for the Endocrinologist on call for the diabetes clinic. CGM or pump issues should be directed to the pump technical support services.
P1303 (10/2017)
Last updated on: July 5th, 2021